SUMMARY:

• Over 9+ years of experience with Microsoft Dynamic 365, SharePoint Online, and Power Platform that includes the configuration and customization of modules, this includes Power Apps, Power Automate, Dynamics 365 Portals, Azure, and other cloud solutions.
• D365 sales: moved legacy systems to Dynamics 365 sales module, capturing the requirements and customizing, working with the entities, sales platform, configuring sales module dashboards and components)
• D365 marketing: used third - party tools with D365 to create a solution for the marketing module (Click Dimensions), created different dashboards and components, and Integrated the PowerBI platforms). · Programming skills include C#, ASP.Net, HTML, CSS, JavaScript, REST API, SQL Server, XML.
• Experience in end-to-end SDLC and a thorough understanding of CRM concepts demonstrated by developing Microsoft Dynamics CRM and custom, data-driven .Net applications.
• Experience in developing custom plug-ins and workflows using CRM SDK and C . NET.
• Proficient in building Web User Interface (UI) using HTML/HTML5, CSS/CSS3, Bootstrap3/4, JavaScript, Typescript, jQuery, AngularJS that follows W3C Web Standards and are browser compatible.
• Experience in Creating PowerApps Portal, Migrating from Dynamics 365 Portal to PowerApps Portal.
• Highly experienced in developing SPA (Single Page Application) by using Angular2/4/5/6/7/8 features like pipes, routing, data binding, events binding, components, service, Dependency Injection, directive, Observable, Forms, Reactive Form, and Angular CLI.
• Solid knowledge of Bootstrap-based features to ensure responsive design on Mobile, Tablet, and desktops.
• Worked on Hadoop, Hive, JAVA, python, and Scala Struts web framework. Have good knowledge of Core Java, and J2EE application models to develop web-based solutions using Servlets, and JSP.
• Capable of processing large sets of structured, semi-structured, and unstructured data.
• Expertise in Microsoft Azure Cloud Services ( PaaS & IaaS ), Application Insights, Document DB, Internet of Things (IoT), Azure Monitoring, Key Vault, Visual Studio Online (VSO), and SQL Azure.
• Experience in using different tools like GitHub
• Proficient in Frameworks like angular 6 to develop responsive routing through components, single page applications, and dynamic web applications, developing angular components, services, custom pipes, and modules
• Experience in CRM web services/WCF interface and LINQ based queries to perform CRUD operations.
• Experience in consuming CRM APIs for the development of custom API libraries for front-end development of web-based applications using ASP.NET, WCF, and Silverlight.
• Extensively worked on WCF and Web Services to provide SOA Architecture and Configuration-based activation applications on SOAP and REST protocols.
• Extensively worked on designing and developing web applications using HTML, XML, JavaScript, jQuery, LINQ, and AJAX.
• Extensively worked on designing and normalization of a relational database, creating complex database queries using SQL queries, stored procedures, Functions Views, Indexes and Triggers, Rules, and Defaults, the user defines data types and functions in SQL Server.
• Designed and developed Cloud Service projects and deployed them to Web Apps, PaaS, and IaaS
• Expertise in developing applications using PowerApps, canvas, model-driven apps, Common Data Service CDS, SQL, Forms, SharePoint online, Dynamics 365 CRM, Azure, C#, ASP.Net, and Web Services.
• Excellent interpersonal abilities, a good team builder, leader, and member along with the ability to work under pressure to meet deadlines.
• Written and Verbal communication.
• Technical Writing.
• Problem Solving.
• Attention to Detail.
• Business Analysis.
• Technical Project Management.
• Customer Service.
• Expertise in Database Systems
• SQL
• Stored Procedure
• Meet with stakeholders or clients
• Configure and implement CRM functional and application modules
• Identify CRM capability gaps and find ways to bridge them
• Meet with sales or marketing teams to discuss their needs
• Implement custom business logic in the company CRM
• Migrate other applications to the CRM
• Support and maintain the CRM
• Create custom workflows
• Develop real-time dashboards for stakeholders
• Build and maintain integrations to third-party applications
• Fully test all coded solutions
• Investigate and remediate defects in the code
• Migrate CRM customizations between versions
• Document all technical work
• Create CRM materials for end-users related to customizations.

WORK EXPERIENCE:

MS Dynamics365 ERP Analyst

Confidential, Gainesville, FL

Responsibilities:

• Provide technical analysis and support to Dynamics team members, administrators, users, system specialists, project managers, sales & marketing teams, and development teams to maintain existing and future applications as necessary.
• Analysing and developing innovative integrated software solutions. · Web API development, SSRS reports design, Power BI Dashboards, and reports, data analysis, and integration.
• Ensuring end-user proficiency with new systems, programs, and applications across departments.
• Design and development of complex Microsoft Dynamics 365 solutions, SharePoint, data integration, and data analysis.
• Created, Migrated portal from Dynamics 365 Adx portal to PowerApps Portal.
• Updating PowerApps portal as per requirements.
• Creating, and updating Webforms, webpages, web templates, and web files for PowerApps Portal.
• Configuration of Microsoft Dynamics CRM with Microsoft Outlook 2013
• EDI Implementation includes creating Maps Trading partners and maintaining all major EDI documentation with clear and up-to-date procedures
• Implemented and supported SharePoint 2013 as a SharePoint Project Manager to implement Content Management for NCR.
• Good working experience using Sqoop to import data into HDFS from the Relation database.
• Design, Architect BizTalk EDI Interfaces, and HIPAA EDI Framework components
• Implemented Encryption and Secure Transfer of 834 EDI Enrolment Transactions using BizTalk
• Adapter Work with a highly skilled specialized team to manage, enhance, and implement new mobile applications to support a workforce of over 40,000 employees and 1 million customers.
• Worked with business analyst, MS Dynamics CRM Support Analyst, and user department staff to evolve MS Dynamics CRM features and functionality.
• Assist in Upgrade/Migration from Microsoft Dynamics CRM using both externally available tools and self-built tools.
• Configured GitHub to maintain the different versions in a common development environment.
• Design and develop secure cloud & web applications with .Net and Azure PAAS technologies. Gathering the requirements from business teams and coordinating with different teams to complete the End-to-End process of Integration.
• Worked with supply chain & logistics teams to plan for omnichannel shopping process and in the development of extensive product returns mechanisms, integrated multiple payments systems for the convenience of customers.
• Implementing Azure Logic Apps, Azure Functions, Azure Storage, and Service Bus Queues for large enterprise-level ERP Integration systems.
• Completed two Cargo wise (ERP) full life cycle implementations and trained staff
• Managed software development teams to customize and configure the packaged software to meet the requirements of the client. Conducted Change Management for National Cash Register as a Project Manager
• Experience in PowerApps applications & BI development using the Microsoft Power Platform.
• Explore on Integrated Service Environment (ISE) of the Logic apps with storage account integration. Creating Microservices in Azure with Service Fabric, C#, and .Net Core (Reliable actors, Stateful and Stateless Services, etc.).
• Customize Microsoft Dynamics CRM Entities, create multiple forms (security based) on entities, add Custom JavaScript on form events and add web resources, and navigation links to achieve the business requirements.
• Designing and Developing APIs using Azure API Apps.
• Developed microservices for complex mapping and integrated services. Experience in building, deploying, and troubleshooting data extraction for a huge number of records using Azure Data Factory (ADF).
• Participated in supply chain process for better results in business deliverables.
• Developed applications in PowerApps using Common Data Service CDS, Flow, Excel, Forms and SharePoint online.
• Involved in status reporting, project meetings, and project planning with the team.
• Performed regression testing using QC by modifying and documenting the existing scripts.
• Developed automated scripts using Selenium Web Driver and Implemented Framework using Java. Developed automation test scripts for client-server and web-based applications using Python, Silk, and other automation tools. Created and enhanced numerous test scripts to handle changes in the objects, in the tested application’s GUI, and the testing environment using Selenium Web Driver.
• Provided best practices in Automation testing in Coded UI.
• Configured new MS Dynamics CRM entities and forms to support changing business needs.
• Developed a web services interface/WCF service for the web portal to consume CRM services.
• Extended the existing CRM Functionality through the SDK.
• Used JavaScript code for client-side data validation and UI enhancements.

Environment: SSRS, POWER BI, Microsoft Dynamic 365, CRM, SDK, QC, GIT, Agile, Lightning, GitHub, Apttus CPQSr. CRM Developer

Confidential, Weston, Florida.

Responsibilities:

• Conduct workshops with Business users to create the As-Is process.
• Create Visio process maps. Conduct interviews with various stakeholders to gather requirements and create BRDs for various projects.
• Create priorities of requirements, create a delivery plan
• Created Workflow alerts, and automated email response and used series of Ant Scripts to commit and pull files from GitHub.
• Create mock-ups for the To-Be system and create a presentation for the stakeholder’s meeting.
• Showcase the To-be systems to the stakeholders and acquire the approvals.
• Perform the UAT testing and document the results, along with test scripts.
• Perform admin activities for ADHOC requests from users.
• In charge of projects consisting of modernizing existing desktop applications to the web. Designed and programmed many JavaScript Controller, and JavaScript Modeler systems to deliver system messages, payloads, and parameters to the front end.
• Technical Project Manager for the customization, configuration, and implementation of SalesForce.com Service Cloud with integrations to legacy systems. Managed the project from inception to implementation with 15 people including Functional Consultants and Software Developers with MS Project. Interesting Challenge with 14,000 users with YouTube videos and email surveys to indicate that was delivered successfully.
• Used LINQ to generate queries to retrieve data from the SQL database. Utilizing React.js components and props system to build front-end website UI; such as forms, tables, browsers, and user information interface.
• Completed performance optimization as needed by clients.
• Optimized and maintained existing and developed new automation framework via QTP After the successful release of projects, developed automation scripts using QTP and integrated the script with the master script.
• Proficient in the Functional Testing tool Quick Test Professional (QTP/UFT) and the various frameworks in QTP/UFT.
• Configure Dynamics 365 CRM Marketing and sales and Created a marketing campaign.
• Created automation scripts in SOAPUI using Groovy Script for web services testing.
• Tested SOAP web services by using the SOAP UI tool. Developed, planned, and implemented automated test cases based on software requirements and technical understanding, as well as developed and extended the current test automation infrastructure to be more efficient, both in execution and reporting
• Implemented and conducted for client workplace staff on utilizing the CRM applications software.
• Analysing the requirement on the segment client & national account data.
• Import the data from CCW to the Cigna cube data warehouse.
• Implement the Hadoop platform in the Cigna cloud environment.
• Ingest the cube data to the Cigna Hadoop platform.
• Drafted manuals as needed.
• Worked closely with clients to understand CRM application enhancement needs.
• Tracked and kept project deadlines and communicated updates to clients throughout the project.

Environment: SQL, ADHOC, JavaScript, UI, LINQ, CRM, QTP, UFT, Java, Python, Scala shell scripting, Hadoop, Spark, HIVE, Sqoop, Cloudera CDH 5.8, Teradata, Eclipse, WinSCP, Git, Putty, Jenkins, Rally

CRM Developer

Confidential, Manhattan, NY

Responsibilities:

• Customized and Configured Siebel Business Applications using Siebel Tools.
• Performed modifications of the Siebel standard components and compared them with the Siebel Vanilla.
• Worked on Opportunities, assets, Entitlements & Activity entities Coordinated with the business side and related/translated their requirements to technical teams. Involved in creating new business components, Business Objects, and making changes to the existing business components, Business Objects.
• Created and modified Form applet and List Applet by removing fields and modifying them as per the requirements
• Configured the Dynamic Drilldowns on the List applets so that the user can see Detailed information about their products.
• As Project Manager designed, developed, and implemented the solution that solved the client’s problem by conducting material workflow analysis, and Business Process Re-Engineering for as-is and to-be quantitative analysis; to determine optimal layouts after considering scenarios of a proposed addition to warehouse space to the enterprise and the relocation of shipping.
• Involved in developing code in the .Net Framework
• Communicated with the client for Requirement Clarification.
• Involved in End User .

Environment: Siebel Applications, Applet, .Net.