ServiceNOW DEVELOPER / ADMIN Resume

SUMMARY:

5 years of ServiceNow experience
15 years of Service Manager experience (Peregrine, HP, MicroFocus)
2 decades of ITSM and Application development experience supporting Organizational Change Management, Incident Management, Interaction, CMDB etc
Business process automation using Agile and Waterfall SDLC methodologies
ServiceNow Workflow customization, Change Management, Incident Management, Employee Onboarding, Catalog and Service Portal
ServiceNow Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Job, Notifications, ACL
JavaScript, XML, HTML, CSS, JSON
Agile Scrum development using JIRA and Confluence

EXPERIENCE:

ServiceNOW DEVELOPER / ADMIN

Confidential

Responsibilities:

Part of the team that successfully Implemented ServiceNow for 2000+ users to replace HP ServiceManager
Customize Change, Incident, Knowledge and Employee Onboarding and Off - boarding
Worked on customization of Service Portal, Requests, Catalog Items, CMDB, Asset management, Integration Hub
Workflow and Flow Designer creation and customizations
Use Javascript to Create and Update Business Rules, Client Scripts, Scheduled Jobs, etc
Day to day ServiceNow Administration, Reports and queries
Work with the process owners and business teams for Bug fixes and Enhancements
Data Federation, Export, Import and Update set migration to Production

Servicemanager ARCHITECT

Confidential

Responsibilities:

Servicemanager admin / developer

Confidential

Responsibilities:

Develop and Administer the HP Service Manager application
Meet with client and gather requirements to build and enhance the various modules
Manage Incident queue, regular defect fix, implement change requests