PROFESSIONAL SUMMARY:

• Over 6 years of experience in the ServiceNow platform as a Developer and Administrator.
• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for Business workflows, ticketing or other ITSM requirements.
• Good hands - on expertise in the implementation of Incident management, Problem management, Change management, and Service catalog management.
• Good knowledge and understanding of the ITIL process.
• Handling the clients with Requirements and Solutions and knowledge sharing in ServiceNow.
• Experience in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, etc.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Experience in the creation of Catalog items, record producers, and user guide.
• Working on the creation and customization of complex workflows and custom workflow activities.
• Good debugging skills in issue identification and fixing.
• Working with scheduled jobs, events, and triggers to manage business needs and handle background work.
• Managing ServiceNow data using Import sets and transform maps.
• Design and implement SLA - Service Level Agreement and required work to create Email notifications in ServiceNow.
• Knowledge of HRSD Core and Lifecycle applications.
• Worked on the design and development of the Service Portal using Angular Js and Bootstrap for making the portal responsive.
• Good understanding of concepts of performance analytics to generate reports on using indicators like manual, automatic and formula.
• Good knowledge of designing Workflow to automate Business Processes using ServiceNow.
• Importing data into service-now by using the import set.
• Maintaining Reports/Dashboards.
• Knowledge of concepts of Asset management and inventory management I know how asset tracking software and inventory tracking software differ in what they track. Inventory management software encompasses the entire process of forecasting demand, ordering, and managing stock on hand, and asset tracking software tracks items that generally stay in the company.
• Proficiency at Data Transformations like Derive Columns, Conditional Split, Aggregate, Row Count and Sort & Execute SQL Tasks to load data into Data Warehouse.
• Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools to format them into formal documents

TECHNICAL SKILLS:

Tools: JIRA, ServiceNow, Microsoft SQL Server Reporting Services, Maven, IntelliJ, Bit bucket, Sublime, Source tree

Scripting Languages: JavaScript, Jelly Script, JSON, Angular JS, HTML, CSS, REST, AJAX

Languages: C, C++, Java

Databases: Oracle 10g/9i/8i, MS Access, MS SQL Server, CMDB

Operating Systems: Solaris, Windows, UNIX, LINUX

Methodologies: Agile, RUP, SDLC, Waterfall, Scrum, Six Sigma, CMMI, ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

ServiceNow Developer

Responsibilities:

• ServiceNow integration with Nova RIM Tool Environment ServiceNow
• Integrating ServiceNow with Nova RIM Tool Impact Scripted Rest APIs using PUT method to trigger interaction for customized tables (Registration, Products, Submission)
• Nova RIM sends the attributes using an XML file to ServiceNow then it should map the snow fields and create a requests
• Creating transform maps and transform scripts as per the business requirements
• Installing MidServer and Creating Data Sources type as JBDC for getting Nova RIM Service Requests to ServiceNow as per mentioned table
• Perform the day-to-day administration in ServiceNow development, test, and production as per client and functional requirements within ServiceNow.
• Design and implement new functionality using Business Rules, UI Policies and Ui Data polices
• Created Buttons and context menus both on form and lists using UI actions.
• Created various workflows for customized tables
• Designed email templates by using HTML and jelly scripting and used them in notifications.
• Customized the applications using Business Rules, Client Scripts, UI Action and UI Policies, External Dataload using Transform maps, etc., based on the application requirements using Update Sets.
• Created data sources and loaded the Service-Now tables with different data formats.
• Created transform maps both automatic field mapping and scripting.
• Configured Email notifications and created inbound email actions for various approval and service requesttasks.
• Develop necessary development documentation as needed (e.g., technical design, developer notes, use cases for UT testing).
• Creation of user accounts, groups, and roles, creating new and updating existing catalog items.
• Worked on an Agile Development Team to deliver regular updates to the business team and project managers.

Confidential, Galesburg, MI

ServiceNow Developer/Admin

Responsibilities:

• Involved in the design and collection phase of the Discovery/ Configuration Management Process.
• Stepped up into the shoes of an Architect to create design documentation for the initial setup of findings in a fresh new instance.
• I am involved in direct interaction with Clients to assist them in implementing Discovery in ServiceNow from Scratch.
• Helped collect the requirement to install the mid server in the client environment.
• Help the customer understand the basic architecture of how the discovery works in ServiceNow.
• Helped the client understand setting up the credentials to access various devices from their network from ServiceNow.
• Day to Day Discovery troubleshooting Tasks Working on Tickets assigned related to Discovery
• CMDB.
• Experience in configuring Discovery Schedules and Worked on Discovery and set up mid servers and check for connectivity.
• Experience in user provisioning using ServiceNow Orchestration in Microsoft Active Directory.
• Provisioned the Amazon EC2 services using ServiceNow Orchestration.
• Implemented the Human Resources Service Management in ServiceNow. Worked on HR Cases
• Loaded Configuration Items and relationships from excel files into ServiceNow using import sets and transform maps. Created suggested relationships for configuration items in CMDB.
• Worked on DISCOVERY and set up mid servers and check for connectivity, Became an expert in troubleshooting Discovery tool.
• Integrate AWS, Azure, VMware cloud portals to gather the region data to design the cloud catalog items
• Understanding the web services
• Integration of corporate software systems
• Define configuration items and classes, their attributes, data collection that are important to support other CMDB modules and business objectives
• Helped set up Discovery credentials.
• It developed and configured discovery ranges and schedules.
• Monitored CMDB health and resolved conflicts between data sources.
• Interpreted Discovery logs and data to diagnose the problems.
• I developed cloud service catalogs and created workflows and designer.
• Written the business rules, client scripts, and ACLS.
• Developed the large workflows and flow designer for cloud catalog item

Confidential

ServiceNow Developer/Admin

Responsibilities:

• Installing MidServer and Creating Data Sources type as JBDC for getting Products to ServiceNow
• New workflows designed for service catalog items as per client requirements.
• Implemented Service Now ITSM applications using best practice processes, methods, testing, and for multiple and diverse organizations.
• Notifications are configured on tables to send mails to responsible persons at different stages.
• Planning and coordinating the implementation with Technical / Business validations post every Major release in Service Now.
• Designed the Email scripts
• Managed users, groups, and roles, Schedule jobs and Business rule creation. Managed data with Tables, the CMDB, Import Sets, and Update Sets.
• ServiceNow applications implemented: Incident, Problem, Change Creating many workflows to automate the process of ITIL application such as create a service Requests for information from CMC products
• Created ServiceNow reports and dashboards
• Monitoring ITIL Processes in the overall system performance using the System Performance and System Diagnostic dashboards.
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
• Designing new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
• Development and design of Self-Service Portal. Developed several client-side scripting, catalog scripts, UI scripts, server-side scripting based on business rules.
• Creating custom Tables, Fields and configuring Access Controls over them.
• Development/Integration of Web services for B2B communication for Change Management using inbound and outbound actions with script Includes and Sonic for the synchronization between the third party and theServiceNowChange application by processing XML Tags containing the full information of the record
• Gathered requirements for SLA and configured inServiceNow.
• Worked on User Management to add, update and deactivate users inServiceNow. Worked on Macros and formatters.
• Following the Release process to develop and deploy the code in development to production environments as per proper approval from functional leads.
• Configuring Integration Web Services with Third Party application by using SOAP Web service.
• Enhancing theServiceNowfunctionality by customized JavaScript code to support the new business needs.
• Deployment checklist and test case document preparation. Incorporating the coding standards and best practices in the implementation. Deploying the developed code to Stage/QA/Production instances using Update Sets.
• Providing support during the UAT process and postproduction deployment.
• Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration. Creating workflows to handle the status flow once the request is received from an external tool.
• Implementation of Employee lifecycle events using ServiceNow HRSD capabilities.
• Working on Skill based assignment of HR cases and HR tasks.
• Integration of ServiceNow with HR core to get the foundation data via REST web services.
• Send attachment usingintegration hub REST request of type 'multipart/form-data'.
• Performs migration activities Dev to QA, QA to Prod