SUMMARY:

• I am a Sr. Information Technology Professional offering over 24 years of progressive experience in managing multiple projects through effective leadership, delivery of quality solutions and improving operational processes. Evolving from a support analyst to an experienced Information Technology Manager with a complete and thorough understanding of the SDLC, root cause analysis, budgeting and scope management. My experience within the Financial Industry has exposed me to various implementation, compliance guidelines and standards. Additionally, my very strong problem solving, change management and process improvement skills have championed my relationship building, with both client and business partners.
• IT EAI Project Planning & Management, Environment Management

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Software System Engineer

Responsibilities:

• Provided IIB and WMQ Technical Support for Confidential Lines of Businesses
• Responsible for IIB patching and planning across Linux platform
• Responsible for WMQ and IIB installation across Linux platforms
• Lead WMQ and IIB implementations for Lines of Businesses
• Escalation point for on call support incidents
• On Call Support across Middleware Software
• Provided software support for Solace

Project Planning Lead/Operation System Engineer

Responsibilities:

• Provide Technical Support for WITT Lines of Business that use IIB 9& 10,WBIMB 8, WMQ 9 and middleware infrastructure support on SUSE Linux 12 SP4
• Responsible for WMB and IIB patching across Linux platform
• Created WMB deployment scripts to improve deployment process prior to IIB 9 & 10
• Led a team of 8 Software Engineers and oversaw resource assignment and workload management.
• Create and develop Technical Designs, Sow in accordance with Wachovia best practices and IBM SOA design standards.
• Developed policies and procedures used to improve communication to management during production incidents.
• Used production analysis to model the capacity and performance application bottlenecks. Analysis helped build production infrastructure with optimal capacity resulting in minimal downtime and ensuring consistent optimal performance.
• Streamline the development request process by removing the siloed approach to support
• Provide Technical leadership to the team on various New Projects as well as provide Middleware consulting to Lines of Businesses that request WBIMB, WMB assistance.
• Responsible for assisting senior management with the procurement of new (Datapower (ie. In process), Qpasa for WMB) technologies
• Applied subject matter knowledge of IBM Middleware technologies to complex Commercial Banking middleware business issues on various computer platforms.
• Developed, designed and implemented IBM Middleware technology tools for various internal banking departments.
• Scheduled and implemented production roll - out of WIIT-IH applications into the IH infrastructure.Produced infrastructure and application level reports to senior management on a monthly basis.
• Implemented optimal work scheduling and resource leveling by improving 24 X 7 pager support.
• Responsible for the management of a 2 million dollar hardware refresh project to migrate all lines of business applications to new hardware.
• Escalation point for on call support incidents.
• Assisted with the planning and implementation of HACMP on IBM p561 servers supporting AIX operating systems.

VP / Technical Manager

Responsibilities:

• Managed multiple financial projects’ through the SDLC by planning, scope, risk and resource management with a team of 12 cross functional technology professionals.
• Oversaw implementation of multiple financial projects involving Consumer Bank, Payments, Commercial Loans and Account Transfers.
• Proposed functional and performance enhancements to improve customer experience based on trends analysis client banking services.
• Developed policies and procedures used to improve communication to senior management during production incidents.
• Used production analysis to model the capacity and performance application bottlenecks. Analysis helped build production infrastructure with optimal capacity resulting in minimal downtime and ensuring consistent optimal performance.
• Scheduled and implemented production roll-out of financial services into the ESB.

  Responsible for the negotiation of new vendor contracts and relationships to procure software that would expose transactions throughput and determine client SLA’s are being met.

• Developed and implemented control metrics within the GTS Middleware department. Collected, analyzed and presented statistical data to senior management to determine optimal service level, staffing distribution and workload, and application reusability.
• Implemented optimal work scheduling and resource leveling by introducing 24 X 7 pager support.
• Created and documented business processes to be conducted by department staff in support of comprehensive business reorganization.
• Created technical plan for twenty plus associates, this plan was then implemented by all of GTS’s 100 + associates to recognize the department needs and evaluates staff skill set
• Reengineered application business flows to increase performance and function of business logic.
• Conducted root cause analysis in the event of system outages or missed service levels with business clients and support personnel.

EAI Architect / Technical Manager

Responsibilities:

• Retained to manage EAI infrastructure administrators for a large South Texas grocery chain.
• Responsible for the negotiation of new vendor contracts and relationships to procure software thatwould expose transactions throughput and determine client SLA’s are being met.
• Reengineered application business flows to increase performance and function of business logic.
• Provided monthly environmental and infrastructure status reports to the department management.
• Implemented optimal work scheduling and resource leveling by introducing 24 X 7 pager support.
• Created and documented business processes to be conducted by department staff in support ofcomprehensive business reorganization.
• Developed and implemented control metrics within the EAI staff to collect, analyze and presentstatistical data to senior management to determine optimal service level, staffing distribution and workload, and application reusability.
• Led team of development and support professionals across the SDLC of IBM’s Middleware technology tools into production implementation.
• Conducted root cause analysis in the event of system outages or missed service levels with business clients and support personnel

Middleware Architect / Consultant Contracts Wachovia Corporation

Responsibilities:

• Applied subject matter knowledge of IBM Middleware technologies to complex Commercial Banking middleware business issues on various computer platforms.
• Created technical documentation, standards, policies and procedures that were executed by the Wachovia Corporation Commercial Banking staff.
• Created and taught formal technical in the form of classes and manuals for the Wachovia Corporation Commercial Banking staff.
• Enforced recommendations to improve application performance enhance application design and application workload balancing.
• Middleware Lead Architect for the TRE project, Re-engineered application by implementing Integrator Brokering.
• Applied subject matter knowledge of IBM Middleware technologies to complex industry business issues on various computer platforms.
• Conducted root cause analysis in the event of system outages or missed service levels with business clients and support personnel.
• Led team of development and support professionals across the SDLC of IBM’s Middleware technology tools into production implementation.
• Created and taught formal technical in the form of classes and manuals for the various industries.

  Enforced recommendations to improve applications performance enhance application design and application workload balancing.

• Introduced and made recommendations on new technology that would align business processes with the customer’s technology goals.

Confidential, Charlotte, NC

AVP / Systems Engineer

Responsibilities:

• Developed, designed and implemented IBM Middleware technology tools for various internal banking departments.
• Provided technical support of IBM Middleware technology on five operating systems.
• Participated as a Middleware project lead for five high profile projects (Web Banking, Fulfillment Back Office Network Change, Total Systems, and Credit Card Gateway) within the financial institution.
• Conduct technical design, architectural and code reviews of applications for specific business processes.

  Applied subject matter knowledge of Global Finance applications to resolve technical issues encountered by Confidential Global Finance associates.

• Functioned as a liaison between an external vendor and Global Finance Investment banking. As a liaison I procured hardware from vendor and provided technical expertise for banking application installation technical issues.
• Supplied senior management and vendor with monthly data pulled from Crystal reports to show trends in application and infrastructure problems. Technical Skills & Trained C++, Java, Cobol ; Skilled ESQL