SUMMARY

• Overall, more than 9+ years of experience in Application Development using ServiceNow platform.
• Certified Implementation Specialist Professional in ITSM.
• Certified Scrum Master / Agile lead roles, coaching and spread the Agile SCRUM methodologies.
• Extensive experience in Service Catalog/Items, Product Catalog, Service Request, Asset Management, Request Integration, Custom Notifications, Approval Rules, Workflow etc.
• Experienced in Systems Administration and User Administration modules.
• JavaScript expert certified for DHTML, GlideRecord, Bootstrap.
• Expert on Web Services deployment using REST and SOAP technologies.
• Expert certified on Java with more than 10+ years of experience.
• Well versed in ServiceNow instance configuration.
• Expert knowledge in Databases Analysis and Relational Design having the most experience in MySQL and Oracle.
• Experience in importing data from various data sources using Import Sets and Transform Maps. Hands - on experience in query builder, custom filters, visual task boards and personalized UI.
• Possesses advance knowledge in Standard and custom reporting.
• Played Technical Leader and Business Analyst roles to transform business requirements into technical requirements.
• ITIL Foundations v4 Certified.
• Scrum Master Certified
• Expertise in Software Development Life Cycle (SDLC) like Analysis, Design, Development, Testing, Implementation, Enhancement, Production Support and Change Management of business applications, even used methodologies like Agile and Waterfall development.
• Carries out various other technical and non-­ technical tasks related to full Stack software development.

TECHNICAL SKILLS

FrontEnd Technologies: HTML5, JavaScript, jQuery, CSS, Bootstrap

BackEnd Technologies: Java J2EE, PHP, VBA, TypeScript/Angular, Rest, PowerShell

Databases: DB2, MySQL, MS SQL Server

Information: JSON; XML

Other: Project, Visio, Apache Tomcat, IIS, WebSphere

Frameworks: Struts, Struts2, JSF, Spring MVC, Spring Security, Hibernate, JDCB, ODBC, UML

Documentation: UML

Methodology: SCRUM/Agile

O.S.: Unix, Windows 10, Windows Server 2012, OSX

PROFESSIONAL EXPERIENCE

Confidential

Lead ServiceNow Developer

Responsibilities:

• Developed an application to calculate time purchased per monthly contract basis
• Created custom fields to allocate time consumed, time available and total number of hours allocated by month basis
• Designed and implemented scheduled jobs for month closure and carry any unused hours to the following month
• Designed and implemented reports and dashboards to visualize time consuming per month and customer
• Created notifications before month closure to alert customer and manager if any hours were carried to the next month.
• Administration tasks to upgrade the Now platform from London to Madrid

Environment: NOW Platform Madrid; JavaScript, ITIL, AngularJS, JSON, JQuery, XML, Scrum

Confidential, Sacramento, CA

Lead ServiceNow Developer

Responsibilities:

• ITSM implementation: Incident, MIM, Change, Problem, Service Catalog, Service Request and Service Portal
• Responsible to guide and provide assistance to other developers
• Conducted workshops to gather requirements onsite and remote
• Implemented SnowMirror to back - out ServiceNow instance data into a MS SQL Server instance for BI reporting
• Build and conducted proof of concepts
• Used agile development application to manage stories and scrum artifacts.
• Involved in all phases of Software Development Life Cycle (SDLC) for new prototypes architectures.
• Designed custom UI for Excel data load using client scripts, script includes and Glide framework.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts for Service Portal and custom UI

Environment: Windows Server 2012; NOW Platform Madrid, New York, Orlando; JavaScript, ITIL, AngularJS, JSON, JQuery, XML, Scrum

Confidential, St. Louis, MO

Lead ServiceNow Developer

Responsibilities:

• Analysis and design of inbound/outbound Web Service integration for Service Request for the EHI customer.
• Implemented Archiving application to manage archiving rules and destroy rule for the data of different customer in the MVP instance for modules like Incident, Change, Problem, Knowledge and Service Request.
• Support and maintenance of Service Catalog for multiple customers, building from basic to very complex forms.
• Responsible to guide and provide assistance to other developers
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts for Service Portal and custom UI

Environment: NOW Platform Madrid, New York, Orlando; JavaScript, ITIL, AngularJS, JSON, JQuery, XML, Scrum

Confidential, Camden, NJ

Lead ServiceNow Architect

Responsibilities:

• Overall architecture, solution and design for the ServiceNow implementation.
• Actively participation on ServiceNow workshops for various modules and applications to demonstrate along with SME the platform capabilities.
• Requirements gathering along with the business analysts to clarify technical aspects of the platform.
• Support team members with technical assessments and solution proposals.
• Analysis of current processes to propose new functionality and best practices to adopt the new platform.
• Demonstration of complete ServiceNow applications for the overall understanding of the platform to make awareness of features and new functionality.

Environment: Windows Server 2012, Linux Red Hat; NOW Platform London; JavaScript, ITIL, Scrum, JSON, JQuery, XML

Confidential

Senior ServiceNow Developer

Responsibilities:

• Played the role of developer for the backlog of enhancements for Service Catalog, Reports and Orchestration.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts for Service Portal
• Address production issues along with the team to brainstorm and do root cause analysis.
• Service Catalog development with Workflow advance configuration including Orchestration and Web Service Integrations.

Environment: NOW Platform London, Madrid; JavaScript, ITIL, AngularJS, JSON, JQuery, XML, Scrum

Confidential, Seattle, WA

Senior ServiceNow Developer

Responsibilities:

• Played the role of developer for the backlog of enhancements in different modules of ServiceNow such as Knowledge, Hardware Asset Management, Procurement, and Service Portal widgets.
• Coordinate with Architect and Business Analyst to design Business Requirements into technical requirements.
• Support team members with defects and peer review work completed.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts for Service Portal
• Address production issues along with the team to brainstorm and do root cause analysis.
• Service Catalog development with Workflow advance configuration including Orchestration and Web Service Integrations.

Environment: Windows Server 2012, Linux Red Hat; NOW Platform Kingston, London; JavaScript, ITIL, AngularJS, JSON, JQuery, XML, Scrum

Confidential, Houston, TX

Lead ServiceNow Developer

Responsibilities:

• Developed 10 services with high level of complexity on the forms and workflows for Service Catalog.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts for Service Catalog
• Conducted workout sessions with customer to gather additional requirements and complete UAT testing.
• Managed and developed tweaks for Portal using widgets.
• Managed and developed tweaks for dynamic field manipulation using Angular.

Environment: Windows Server 2012, Linux Red Hat; NOW Platform Kingston; JavaScript, ITIL, AngularJS, JSON, JQuery, XML, Scrum

Confidential

Lead ServiceNow Developer

Responsibilities:

• Conducted workshops for Service Catalog.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts
• Played Architect role for Web Service integration with different customer vendors.
• Conducted requirement gathering for various custom applications from the customer.
• Managed and developed tweaks for dynamic field manipulation using Angular.

Environment: NOW Platform Kingston; JavaScript, ITIL, Scrum, JSON, JQuery, XML

Confidential

Lead ServiceNow Developer

Responsibilities:

• Developed 30 services with high level of complexity on the forms, workflows and hierarchy tables for Service Catalog.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts
• Conducted workout sessions with customer to gather additional requirements and complete user testing.
• Managed and developed tweaks for Portal using widgets.
• Managed and developed tweaks for dynamic rate card calculations to populate widget cart in order to display price and recurring price accordingly.
• Implemented a multi - approval workflow engine to allow n-tiers of approvals for some services.

Environment: NOW Platform Kingston; JavaScript, ITIL, AngularJS, JSON, Scrum, JQuery, XML

Confidential, Portland, OR

Lead ServiceNow Developer

Responsibilities:

• Bi - directional integration between Confidential and HP Service Management (HPSM) to exchange incidents using SOAP Web Services and Data Mapping tables for inbound and outbound transactions.
• Developed 10 services with high level of complexity on the forms, workflows and hierarchy tables for Service Catalog.
• Developed and Implemented Solar Winds integration to pull Network CIs into CMDB

Environment: NOW Platform Kingston; JavaScript, ITIL, Scrum, JQuery, XML, SOAP

Confidential, Scottsdale, AZ

Lead ServiceNow Developer

Responsibilities:

• Responsible for the design and build of Incident integration of Confidential with American Express using asynchronous SOAP Messages and Import Set Web Services.
• Maintained the Configuration Items and modified the forms and form Sections.
• Design and build of Change Request integration among Confidential and Cisco using asynchronous SOAP Messages and Import Set Web Services.
• Configuration development and implementing Single Sign On (SSO) using SAML 2.0 and LDAP integration.
• Migrated the data from internal Service Now tools using import sets into the Portal.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts for UI Pages for CMS
• Migration of customizations from one instance to another instance.
• Attended calls with stakeholders to discuss business requirements and responsible to create stories and technical requirements for the integration of GBT and other 3rd party systems.
• Developer on Web Services integrations for MetLife, analysis and design of SOAP Import Set Web Services for inbound and outbound calls with 3rd party systems for Incident, Change, Problem and custom applications.

Environment: NOW Platform Kingston; JavaScript, ITIL, Scrum, SOAP, JQuery, XML

Confidential, Bothell, WA

ServiceNow Architect

Responsibilities:

• Responsible for the design and build different solutions for Logical and Physical network team such as: DNS Request, Firewall Request, Load Balancer and new server built.
• Use & Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA s, Reporting etc.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts
• Conducting workshops and meetings to understand business requirements.
• Integration of ServiceNow with SharePoint Online to manage files automatically through REST API.
• Design of bulk upload request for their different processes on Service Catalog in order to load CSV files on the fly.
• Implemented Orchestration activities to create folder structures in Applications Servers and to obtain certain configuration data from apps running power shell scripts and Linux shell scripts.
• Puppet Integration - automate deployment of applications and software to servers and desktops using puppet orchestration activities

Environment: Windows Server 2012, Linux Red Hat; NOW Platform Helsinki; JavaScript, ITIL, AngularJS, JSON, JQuery, XML

Confidential, Stanford, CT

Lead ServiceNow Developer

Responsibilities:

• Remote onsite coordinator.
• Lead workshops with internal customers to gather business requirements to build technical requirements and specifications for Service Request, Asset Management, CMDB and Discovery.
• Technical Lead responsible for HP Universal Discovery stood up, coordinated teams across the organization (Network, Security, Compute, Database, and Firewall) to obtain access in different Data Centers and Network environments in order to run Discovery.
• Responsible for the build of HP Universal Discovery (uCMDB) environments (Dev and Prod), installation and configuration.
• Configuration and migration of customizations from one instance to another instance.
• Responsible for the integration of uCMDB and ServiceNow CMDB for reconciliation via SOAP Web Services.
• Developed Software Request form with Product Catalog for Software Asset Management.
• Conducted Administration training across the team in India and onsite following best practices
• Analysis and resolution of high critical issues in performance and incidents related to the production instance.
• MID Server Deployment and configuration.
• Conducted meetings with Network, Compute and Security teams to get access to the devices using NT credentials, SSH, SNMP.

Environment: Windows Server 2012, Linux Red Hat; NOW Platform Helsinki; JavaScript, ITIL, Scrum, JQuery, XML, HP Universal Discovery Tool

Confidential, Oldsmar, FL

Lead ServiceNow Developer

Responsibilities:

• Onsite and Nearshore coordinator for India, Mexico and US.
• Lead workshops with different customers within the organization to build custom applications (in - house apps) leveraging Service-Now platform.
• Lead Software Asset Management application to manage software licensing for SQL Server, Oracle and Desktop software, having an inventory of software licenses used vs installed.
• Build entire software catalog for end users having automated workflows to dispatch licenses and entitle workstations or users.
• Lead Service Catalog implementation for distinct products and services across the organization.
• Worked on Integration of Service Now using LADP, MS active directory, ADFS.
• Responsible for managing data with Import Sets Tables and Update Sets.
• Created update sets for configuring in different instances i.e., temp, test, UAT, dev and production instances.
• Coordinated and instructed workshops with Service-Now to do requirements gathering for Incident, Change, Specification, Workflow Diagram, Problem, Service Request and Integrations.
• Worked on utilizing the query builder, custom filters, visual task boards and personalized UI in conjunction with the configuration of homepages. Improved the efficiency of navigation by providing list views, navigation links, and reports.
• Hands-on in the technical aspects for various modules using:
• Graphical workflows.
• Custom UI Pages/UI Macros, Client Scripts, Script Includes, Jelly Scripts for ESS and forms to display better look & feel with critical information.
• Involved in customization of UI for a knowledge base.
• Inbound/Outbound integration with 3rd party systems using SOAP, REST and JSON web services.
• Record producers to automate access to applications and modules via assessments.
• Standard and custom reporting using lists, graphical charts within gauges leveraging DB Views.
• ODBC integration for external reporting tools.
• Scheduled jobs and SLAs.
• Email notifications.
• Access Control Lists.
• Transforming business requirements into technical requirements as business analyst.
• Conducting demos for senior management and developed training material for new-joinees following standards and best practices.
• MID - Server discovery deployment, setup and configuration.

Environment: NOW Platform Calgary, Dublin; JavaScript, ITIL, Scrum, JQuery, XML

Confidential, Stamford, CT.

Lead ServiceNow Developer

Responsibilities:

• Nearshore coordinator for India and Mexico.
• Responsible for developing and maintaining policies and standards in accordance with company guidelines, business requirements, and associated attributes.
• Architect for B2B process, designing, configuring and developing scripted web services and transform map web services.
• Developed business rules, script includes and client scripts to manage dynamic data from back - end into front-end.
• Configured and developed custom UI components for Incident and Service Catalog.
• Configured and developed custom email notifications and templates.
• Scripted personalize scheduled jobs to auto close requests.
• Modeled and design workflows for Incident and Service Catalog services.
• Developed Catalog Items for various services.
• Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes, Jelly Scripts

Environment: NOW Platform Spring 2010, Winter 2010, Aspen, Berlin; JavaScript, ITIL, JSON, JQuery, XML