SUMMARY

• Over Eight years of IT experience on Java and ITIL related technologies, including more than four years of experience in ServiceNow Development and Administration.
• Hands - on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
• Experience in integrating LDAP to automate administrative tasks such as creating users and assigning them roles.
• Implemented various functionalities using UI Actions and UI Policies.
• Experience in creating various Applications and Modules in ServiceNow depends on client requirements.
• Experience in generating different kinds of scheduled Reports and marking them as Gauges.
• Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
• Configured MID Servers in different geographic locations for Discovery and to import data from external data sources
• Experience in implementing end-to-end Service Catalog.
• Designed and configured different Workflows for various Service Catalog items.
• Created Email Templates and Configured Email Notification to alert users on ServiceNow activities.
• Experience in loading the data from various Data sources into ServiceNow using import sets
• Created different Transform maps to import data into ServiceNow.
• Implementing system security by using Access Control Lists (ACL).
• Experience in integrating ServiceNow with Web services (SOAP and REST).
• Extensive experience in writing Client Side and Server Side scripts.
• Experience on developing Content Management System (CMS) and Jelly Scripting on ServiceNow to customize instance.
• Written Script includes and invoked them in business rules and client scripts.
• Participated in workshops (new technologies, enhancement) with ServiceNow partner teams to help company implement ServiceNow using best practices in ITSM.
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
• Exceptional organizational skills, dedicated Professional with demonstrated ability of effective management and planning.
• Experience in web development (UI) using HTML 5, CSS 3, Java Script, Angular JS and JQuery.
• Hands-on experience writing SQL Queries in the scripts to query the database.
• Expertise in application development using Java, J2EE, JSP, Servlets, Struts, spring.
• Possess a strong coding experience using Core Java.
• Profound Communication and personal skills, excellent presentation skills, effective public speaker and ability to maintain excellent cooperative working relationships with co-workers and Management.

TECHNICAL SKILLS

ITIL: ServiceNow

Requirement Management: MS Word, MS PowerPoint, MS Excel, MS Visio

Programing Languages: C/C++, Java,J2EE, SQL, PL/SQL

Scripting Languages: JavaScript, Jelly Script, HTML, CSS, AJAX, XML,JSON,JQuery

Web/Application Server: Tomcat Web Server, MID Server, Web Sphere

IDE: Eclipse, Net Beans, TOAD

Databases: Oracle 10g, MySQL, SQL, DB2

Project Management / Tools: MS Project, MS Office, SharePoint, TFS, HP Quality Center Tool, Trello

Object Modelling Software Process: SDLC, Waterfall, Agile Methodology, Prototype model.

PROFESSIONAL EXPERIENCE

Confidential, Beaverton Oregon

ServiceNow Developer/Administrator

Responsibilities:

• Implemented different Integrations in ServiceNow to bring devices in to CMDB from different databases.
• Created transform scripts for different integrations.
• Worked on Discovery tool to find all configuration Item and populate the CMDB.
• Installed MidServer in different geographical location for Discovery and Data imports.
• Customized discovery probes to run some commands effectively.
• Worked on implementing ServiceNow Geneva probes into Fuji.
• Created Scheduled Reports on CI‘s to send server teams to get status about aged servers.
• Created Email notifications for alerts if any Discovery schedule cancellation and mid server status is down.
• Created different custom fields in CMDB table as per client requirement.
• Worked on implementing custom table to existing CMDB Schema.
• Created KPI’s to measure the CMDB status and quality.
• Created different business rules on CMDB table to restrict accessing some records to end users.
• Created different catalog items to end users to modify some field’s data in CMDB.
• Worked with Incident, Problem and Change Management teams for configuration item fields and assignment groups in forms.

Environment: ServiceNow, Java Script, XML, JSON

Confidential - Auburn Hills, MI

ServiceNow Developer/Administrator

Responsibilities:

• As a ServiceNow Developer, I am responsible for Configuration, Customization, and Integration with External Services, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items. Identifies and Recommends the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.
• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules
• Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Responsible for creating homepages including basic Reporting.
• Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created Update sets to move customizations between different systems.
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal, external systems and tools.
• Created full documentation for Service-Now applications.

Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX.

Confidential, Columbus, OH

ServiceNow developer

Responsibilities:

• Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Created Buttons and context menus both on form and lists using UI actions.
• Worked with Apache Jelly to create various kinds of UI pages.
• Created and maintained API and data integration processes between ServiceNow and other services.
• Involved in creating and configuring the SLAs as per the requirement.
• Designed, developed new Service Catalog items.
• Work on various ServiceNow customization, enhancements as per Client requirements.
• Created Inbound Email Integrations.
• Created and modified various Business Rules, Script includes, Ajax, JQuery, JavaScript, and Jelly scripts, UI Actions, UI Policies for the existing and customized applications as per the business requirements.
• Participated in daily scrum meeting and developer meetings.

Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX, HTMLTata Consultancy Services, USA Nov ‘10- Oct ‘11

Confidential

Java UI Developer

Responsibilities:

• Developed presentation layer using HTML, JavaScript, CSS, and AJAX etc.
• Developed AJAX scripting to process server side JSP scripting.
• Developing enterprise applications using Struts Frameworks
• Implemented the Connectivity to the Data Base Server Using JDBC.
• Involved in development of back-end business layers using Servlets.
• Understanding the requirements of the project and performing Unit and integration Testing.

Environment: Java, J2EE, HTML, CSS, Servlets, Query, AJAX, JavaScript, JSP, JSTL, JDBC, UML, Eclipse, Junit

Confidential

Java Developer

Responsibilities:

• Involved in creating requirements document by analyzing on the function requirements given by clients.
• Developed JSPs and implemented Java Script validation of data.
• Developed the Server side using Model View Architecture implemented bySpring MVC
• Developed Form Beans, Action Classes and JSP pages.
• Server side development is done by using servlets and JavaBeans.
• Configuring Hibernate ORM methodologies,writing SQL and PL/SQL Stored procedures.
• Developing Hibernate mapping and Hibernate configuration files.
• Developed DAOto perform CRUD operations over database.
• Oracle Databases are used in the applications and we used JDBC to communicate with that database.
• Deployed application using the Websphere Server.

Environment: Java, Oracle, Web Sphere, Struts, JDBC, HTML, CSS, JavaScript, JSP, SQL, Eclipse.