Java Developer Resume

SUMMARY

Over 9+ years of experience in IT industry, including 6+ years of experience in ServiceNow platform as a Developer, Administrator with extensive experience on Technical implementation of various ServiceNow modules and 3 years of experience as a Java Developer made me proficient in various Technologies.
Great Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
Well - built experience and intense awareness of ITIL processes such as Change Management, Incident Management, Problem Management, SLA/OLA Configuration, Service Request Management, Service Catalog Maintenance, Project Portfolio Management, Event Management, Application Dependency Mapping, and Service Mappings.
Persuasive with technical ServiceNow components like Client scripts, Script Includes, Business Rules, UI Actions, Workflows, UI Policies, UI Macros, Reports, Gauges, Homepages, Scheduled jobs, Load data, Transform Maps, Access Control List rules, Notifications, Modules, managing Users, Groups & Roles.
Good Analyst skills with experience on implementing end-to-end Knowledge management, Configuration Management, Asset Management and Release Management with extensive knowledge on Content Management System.
Proficient in IT support, resolving Incidents and Requests within SLA breach.
Experienced in ServiceNow Discovery Tool to load Configuration Items into ServiceNow.
Excellent knowledge of hand-coded HTML, CSS, JavaScript, DOM, JavaScript/UI libraries and their use in implementing AJAX solutions.
Good experience in developing Workflows and customizing the applications in ServiceNow using JavaScript, AJAX, HTML and DHTML.
Experience in Configuring, developing and implementing custom applications and enhancements in the ServiceNow platform using JavaScript and Glide APIs.
Well experienced in administering different versions of ServiceNow instance like Istanbul, Helsinki, Geneva, Fuji, Eureka, and Dublin.
Skilled in creating Service Portal, Maintaining Knowledge base, Update Set activities etc.
Extensive Knowledge on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, REST, JDBC, and ODBC.
Strong experience in Inbound Email Integration and created Outbound Email Notifications using HTML, Jelly Script and Angular JS for sending email to customers who have registered, rejected or approved for marketing campaigns.
Experience in installing MID Servers and ODBC Drivers.
Broad experience in integrating ServiceNow with third party applications like BMC Remedy, HP Service Manager, Salesforce, Tally, Ariba and NetCool.
Experience in generating various reports providing information on Changes Scheduled, Unauthorized Changes implemented, Changes causing Incidents etc.
Experience in Debugging and Troubleshooting the existing codes.
Clear understanding of BSM and Schema Maps.
Expert in user provisioning using ServiceNow Orchestration in Microsoft Active Directory and configuring Single Sign On (SSO).
Proficient in ServiceNow instance Upgrade activities and Cloning between various environments.
In-depth functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
Experience in working with the team in participating CAB meetings and to get the insights as to increase the productivity of the tool on a daily basis.
Strong knowledge of enterprise IT Architecture and Relational Databases.
Development experience adhering with SDLC process like Waterfall, Agile, Test drive Development.
Experienced in various web based applications using J2EE, Java-Servlets, JDBC, EJB, XML, JMS, JSON, SOAP, WSDL, JNDI, JAX-WS, JAXB, REST and JAX-RPC.
Good development experience with Spring core, DAO, JDBC, security and AOP module.
Expertise in RDBMS development including MS SQL, SQL, DB2 database backend programming with stored procedures, functions, triggers and packages.
Reliability, dependability, and strong motivation to respond to requests quickly.
Strong troubleshooting skills and good team player with excellent interpersonal and team work skills.
Good verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and technical teams.

TECHNICAL SKILLS

Operating systems: Windows, Unix and Linux

Web Technologies: JDBC, Servlets, JSP, JSTL, Java Beans, Struts, JavaScript, AJAX, XML 1.1.3 and HTML, CSS, JSON, Bootstrap, Apache ActiveMQ, AngularJS

Web Servers: Java Web server, Apache Tomcat.

Databases: SQL Server, Oracle, MS Access, MongoDB

Languages: C, C++, Java, J2EE, SQL, AJAX, JavaScript, JSON, UML, Jelly, XML

Development IDE(s): Eclipse, WSAD, Net Beans

Application Tools: JBuilder, DreamWeaver, ServiceNow, Rational Rows, Remedy.

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