Developer and Administrator Resume

SUMMARY

Overall 10 years of Professional IT Experience and 7+ years of Experience in ServiceNow platform as both Developer and Administrator.
Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3.
Deep functional and technical knowledge of the Service Now platform as well as experience-delivering medium to large-scale Service Now implementations.
Excellent knowledge for implementation of incident management, problem management, change management, configuration and asset management, knowledge management, release management, project and portfolio management, content management system, reports, SDLC and service catalog.
Excellent knowledge and working experience in various ServiceNow integrations using web services, B2B tools, MID Servers, Data Sources, LDAP Servers and import sets.
Update and development of ServiceNow applications, modules business rules, email notifications, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls, Workflow, Homepage Administration, User Administration, Update sets, Wizards, Surveys, Notifications, Field Administration and etc.
Good experience in ServiceNow upgrades and migrations
Service-Now experience in Implementation, design, development, documentation, deployment, and post-production support following Software Life-cycle using SDLC with Agile
Hands on experience using Business rules, email Notifications, UI Pages, UI Macros, Scheduled Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls, Workflow, Homepage Administration, User Administration, Update sets, Wizards, Surveys, Notifications, Field Administration and etc.
Excellent knowledge on Work flows, Automation of approvals, change process,
Have very good experience in data loading, transforming maps in Service now.
Excellent experience using Service now integration using webservices, email, SSO etc.
Expertise in designing and developing enterprise and web applications using Java and J2EE technologies like Core Java, JDBC, Servlets, JSP, JUnit4, Log4j, XML, JavaScript, HTML, JQuery, Ajax, HTML and CSS, XML, JavaScript.
Hands on experience in multi-tier architecture, design and development using J2EE and SOA.
Excellent work experience in J2EEconcepts likeServlets, JSP, EJB, HTML, JavaScriptusing services likeJDBC, JNDI, RMI.
Familiar with Application Servers and web servers likeWebSphere, WebLogic, JBoss, GlassFishandApache Tomcat.
Good exposure on J2EE design patterns such asBusiness Delegate, Model View Controller (MVC), Transfer Object, Value Objects, Data Access Object (DAO), Session Façade, Singleton pattern, Factory method pattern, Front Controller Pattern.

TECHNICAL SKILLS

Programming Languages: C, C++, Java, ASP.Net(C#), JEE, SQL, PL/SQL, ADO.Net Java JDK 1.6, JDBC, J2EE Servlets, JSP, Struts, JMS, Ajax, EJB, Spring IOC, Hibernate, Java Beans.

Scripting Languages: JavaScript, HTML, CSS, Ajax, and XML.

Software Methodologies: SDLC, Waterfall, Agile.

Database Tools: SQL Client, TOAD, SQL Developer.

Application Development Tools: TOAD 9.7/9.0, SQL Developer, and SQL* PLUS, Eclipse: Kepler IDE.

ITSM Tools: Rational Rose, Ant, Maven, Log4j, TOAD, MS Office, Dreamweaver

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