Summary of Experience and Qualifications

• Confidential has an overall 10 years of experience in Information Technology with focus on Advance Case Management ACM , Enterprise Content Management ECM and Business Process Management BPM with specialization in IBM's FileNet P8 and OpenText product suite. He also has good exposure on IBM BPM, Thundrehead and SharePoint.
• Confidential has been a part of many engagements, involving multi-geography and enterprise wide ECM implementations. Including system architecture development, Business Process Content Management systems analysis, project development, team leadership and project management, business analysis, requirements analysis, functional design, technical design, systems interface and integration, testing, implementation and support. He has also been involved in pre-sales activities for pursuing big ECM/BPM opportunities that includes RFP response creation, demo building and client presentations. In a typical client engagement, Confidential has been performing - client requirement gathering, designing ECM model, architecting integration points, documenting detailed design and managing a team of developers. Confidential is also involved in ECM practice building activities, such as, training team members, aligning ECM solutions with latest product upgrades and interviewing candidates for the organization.

Deloitte Experience

Industry: Public Sector

Duration: 8 months and ongoing

Project Description:

Child Support Program helps parents obtain court orders and allocate financial and medical support for their children. The goal of the Child Support Document Generation Project is to modernize the Child Support document generation subsystem. And provide the overall ECM as well as BPM infrastructure and lay a foundation for upcoming requirements.

Role: Systems Architect

Responsibilities:

• Create Solution Architecture of Customer Correspondence Management system
• Facilitate requirements gathering sessions for both functional and non-functional requirements
• Conduct JAD Joint Application Development for internal and client technical team.

Technical Environment: IBM BPM, Thunderhead, FileNet P8

Confidential

Project Description:

The project was intended to establish an ECM Foundation System with capability of storing both Incoming and Outgoing correspondences for Document Control . The ECM role out plan was to cater multi geography office locations, such as, Dunfermline, Bergen and Houston. The major features of the ECM system were Records Management, Content Auto-Categorization, Information Security, and integration with MS SharePoint.

Role: ECM Lead

Responsibilities:

• Managed a team of 5 in an onsite/offshore development model
• Designed the Community, Information and Security CIS model, which was the foundation of the Entire ECM system
• Worked closely with the business users to understand the requirements and to articulate the pain-points.

Technical Environment: OpenText ECM products.

Confidential

Project Description:

The project provided the document management and records management capabilities. OpenText Content management was integrated with SAP as well as SharePoint to provide a unified content access to business. Project was instrumental to provide an extensive content management functionality to client Invoice related business processes.

Role: ECM Lead

Responsibilities:

Worked with Client Architects/Business Analysts to analyze the overall ECM need.

• Managed ECM project as an offshore coordinator.
• Designed the ECM model and architected the integration between SAP and OpenText.

Technical Environment: OpenText ECM products.

Confidential

Project Description:

• The client is one of the largest healthcare organizations. Client had implemented few custom applications for handling their case management needs. And they were looking for migrating all their custom application and content across repositories using a well establish IBM Case Manager setup.
• Application dealt with converting their As-IS process into a Case Management application wherein all the tasks and content was being handled with the help of IBM Case Manager 5.1 and FileNet P8 capabilities.

Responsibility:

• Responsible for leading Case Management initiative
• Designed the solution artifacts to support the content model.
• Designed Workflow to replicate the as-is business process scenario
• Raising and handling technical support tickets with IBM

Technical Environment: IBM Case Manager 5.1, IBM FileNet P8 5.0

Confidential

Project Description:

• The purpose of BPM implementation is to provide an enterprise data-management platform as well as process flow for handling client's customer checks and correspondence. The project was implemented using IBM FileNet 5.x suite of products.
• Current project involves creating different web application for handling client content and business process management.

Responsibility:

• Designing Content and Process centric Services to communicate with FileNet Content Engine.
• Gathering clients' AS IS scenario and designing future state architecture
• Confidential was part of overall application design.

Technical Environment: IBM FileNet P8 5.0

Confidential

Project Description: It was a consulting assignment. Client is using FileNet P8 4.0 as their enterprise level content management and workflow management product. Client has developed multiple custom applications to meet their business needs. Client is facing intermittent performance and stability issues for custom applications. Assignment was to study their as-is system and find out the issues and suggest recommendation considering issues and industry best practices.

Responsibility:

Facilitate requirements gathering sessions for both functional and non-functional requirements

• Gathering clients' AS IS scenario and designing future state architecture
• Suggested the implementation roadmap for recommendations
• Designed Workflow to replicate the as-is business process scenario

Technical Environment: IBM FileNet P8 4.0

Confidential

Project Description: Prototype solution was aimed at evaluating and understanding the IBM Case Manager product. Solution dealt with a Payment Process and incorporated all the tasks and content management within the process with the help of Case Manager and FileNet P8 capabilities.

Responsibility:

• Responsible for leading Case Management initiative
• Designed the solution artifacts to support the overall content management foundation layer.

• Designed Workflow to replicate the as-is business process scenario

Technical Environment: IBM Case Manager 5.0,IBM Case Analyzer 5.0,FileNet P8 5.0 suite, Web sphere 7.0, IBM DB2

Confidential

Project Description: Maintenance, Enhancement and application support for ECM and RM application of client .The project is to maintain and enhance customized Workplace applications and provide customer support related to technical issues for client's applications. MDM application catered content management and record management needs of Business Analyst spread across the globe, primarily USA and Europe. The project was awarded Best Enterprise Content Management Solution at IOD 2009

Responsibility:

• Managed a team of 5 in an onsite/offshore development model
• Facilitate requirements gathering sessions for both functional and non-functional requirements
• Designing third-party application integration with FileNet Content Engine.

• Worked closely with the business users to understand the requirements and to articulate the pain-points.
• Proposing new enhancements

Technical Environment: FileNet P8 4.0.1 suite, Web sphere 6.1, IBM DB2, Records Manager.

Confidential.

Project Description:

• The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates protect the public interest educate consumers to make independent and informed utility choices. Objective of INFOMAP was to integrate various departments involved in decision making process. INFOMAP is FileNet-BPF application for managing electronic documents associated with the various utilities and to provide a business process for regulating them.
• The application is customized to incorporate business requirements with customized BPF application.

Responsibility:

• Worked closely with the business users to understand the requirements and to articulate the pain-points.
• Designed the content model, which was the foundation of the ECM system
• Customization of BPF default Application Template as per Project requirements.
• Designed Workflow to replicate the as-is business process scenario

Technical Environment: IBM FileNet P8 3.5.2, Business Process Framework 3.6.2, SQL Server 2000.

Confidential

Project Description: The system was primarily developed to demonstrate the capabilities of FileNet P8 and BPF in fully automating a Claims Processing Engine, which would reduce paper work. It was designed to automate the processing of a claims application related to automobiles in such a way that filling out an application for a claim triggered workflows in the background based on several business rules. This was the Proof of Concept done for showcasing the FileNet and BPF capabilities.

Responsibility:

• BPM layer ECM layer detailed design that includes modules, utility classes etc.
• Understanding the As-IS process and convert them into FileNet workflows
• Installation configuration of FileNet P8 3.5 version and BPF 3.5.2 version
• Workflow designing as per the business requirement of the client.

Technical Environment: IBM FileNet P8 3.5, WAT, Business Process Framework 3.5.2 version , SQL Server 2000

Confidential

Project Description: Purpose of this project is to build FileNetP8 architecture based solution to manage and control various transactions dropped out by nightly batch process and requires users' interaction to resolve each case.

Responsibility:

• Designed the content model, which was the foundation of the ECM system
• Assist Other Team-Members in terms of Technical Support.
• Involved in Installation Configuration of the development Servers.
• Coordination between onsite and offshore team-members.
• Responsible for Unit Integration testing.
• Adherence to Companies QMS.

Technical Environment: IBM P8 3.0, Oracle 9i