Confidential

Salesforce Administrator

• Developed workflow rules to send notifications to agents to start provisioning the VOIP services once the order is shipped.
• Developed queries for analyzing open support cases based on various frequencies.
• Used Triggers to update Custom objects when Shipment Notification was received.
• Imported Accounts, Leads, Campaigns, and custom object data in Salesforce.
• Created business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.
• Developed various picklists, formula fields, master-detail relationships, lookup relationships and custom report types.
• Created reports in Salesforce.com to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements, validate queries/reports created by others in the organization and assist in the interpretation of data.
• Developed Triggers, Formulas, Workflows to update the newly imported data based on rules defined in existing business processes. Set both object-level and record level security.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Prepared data files and uploaded data using data loader for more than 50,000 records.
• Worked with internal stakeholders sales, marketing, support to ensure that the configuration supports business requirements.
• Designed and deployed the custom objects, custom tabs, validation rules, workflow rules, auto-response rules to suit the needs of the application.
• Developed various picklists, formula fields, master-detail relationships, lookup relationships and custom report types.
• Managed security, users, roles, profiles, groups, queues and other Salesforce.com setup options as necessary.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads Opportunities, Reports and Dashboards.

Confidential

Salesforce Administrator/Developer

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects,tabs, Components and Custom links.
• Configured Sales Force Automation SFA for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process SAP , Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report.
• Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing SalesForce UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force,Force.com, Migration Tool
• Inserted and Updated data using data Loader

Confidential

Salesforce Developer

• Developed workflow rules, time triggered workflows for various business requirements.
• Involved in data mapping and data Migration from Oracle database to SalesForce.com Objects and fields.
• Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit from the AppExchange.
• Implemented Apex Classes Triggers and linked them to manage the workflows Implemented in the system.
• Worked on Service Cloud environment and also worked with various salesforce.com objects like Accounts, Contacts, Leads, opportunities, cases, Reports, and Dashboards.
• Wrote Visual Force pages to provide UI to the custom objects.
• Created custom controllers implementing complex code for retrieval from Sales Force to Visual Force pages.
• Used SOQL SOSL for data manipulation needs of the application using platform database objects.
• Worked on the data mapping between the two source systems, identified and resolved the gaps in data.
• Created various reports summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles permissions .
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users
• Designed and developed User Interfaces for SalesForce users as per requirements.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Confidential

Java Developer

• Involved in developing Class diagrams, Sequence Diagrams using UML.
• Designed UML Use Cases and Sequential diagram for the parts warranty module.
• Developed Web Screens using JSP/Struts/Spring Web Technology.
• Wrote Store procedures related to the parts warranty module tables.
• Involved in writing Validation Scripts using Java Script.
• Involved in writing Scripts using AJAX/CSS/HTML.
• Integration testing of the modules.
• Developed HTML and JSP pages for user interaction and data presentation.
• Developed JSPs to implement the business logic, and use Java beans to retrieve the data.
• Involved in Coding of Enterprise Java Beans, which implements business rules, and business logic.
• Involved in developing the Java classes and JavaBeans