IVR Developer Resume AZ - Hire IT People

SUMMARY

6 + years of experience in IT industry with strong experience in application development and implementation of Web and Voice based applications using JAVA, IVR technologies.
Familiar with speech - related industry standards and specifications such as: VoiceXML; Speech Recognition Grammar Specification (SRGS), Semantic Interpretation and Speech Synthesis Markup Language (SSML).
Experience in Nuance Speech Recognition software, Avaya Dialog Designer, Avaya Voice Portal, Genesys Voice Portal and Genesys Studio.
Experience in Dynamic Grammar generation using Dialog Designer.
Worked on developing IVR application using VXML, Grammars (GRXML) and ECMA Script.
Exposure to Agile methodologies such as TDD and SCRUM.
Hands on Experience in Writing stored procedures to implement various SQL queries and updates to the databases.
Proficiency in preparing Functional and Technical Design Documents.
Familiar with all phases of software development cycles involving Product / Project feasibility Study, Requirement Analysis and Specifications, Development, Testing, Deployment, Support, Enhancements, Documentation & Configuration Management.
Excellent communication skills, Teamwork, self-motivated, meeting schedules are some of my other strengths.

TECHNICAL SKILLS

Speech technology knowledge: VoiceXML (5+ years), speech recognition technology (4+ years), VUI (Voice User Interface)

Internet Technologies: J2EE (Servlets, JSP), XML, Java, HTML, JDBC, JavaScript

IVR Technologies: VXML, Voice Genie, Voxeo, Nuance

App Servers/ Middleware/Web Servers: Web sphere, WebLogic, Tomcat, JBoss

IDE / Programming Tools: Eclipse, Toad, Avaya Dialog Designer, Genesys Studio

Operating System: Windows 7, Windows XP, Unix/Linux

Database/Tools: Oracle9i, SQL Server, Oracle 10g

Version Control: WinCvs, PVCS, SVN

PROFESSIONAL EXPERIENCE

IVR Developer

Confidential, AZ

Responsibilities:

Involved in meetings for designing the call flows for the modules (Origination, Activation and Collections) for CCS IVR application.
Origination Module- checks the application status, credit line increase, card services and new account. Activation Module- activating the card. Collection Module- make, report or arrange a payment.
Worked with the team for building and validating internal grammars and prompts.
Used the existing web services to access status of the application of customers based on SSN and DOB.
Involved in development of three different modules (Origination, Activation and Collections) CCS IVR application using VXML and JSP.
Involved in the development of STUB project for all three modules, which is used to test locally on the machine using test data rather than connecting to back end.
Involved in execution of many test cases based on call flow documents and requirements manually.
Simulation of cases for exceptions and error handling.
Debug application for system problems and resolving them.
Performed Manual and Logical Path testing.
Participated in weekly SCRUM meetings for providing project updates to Manager.
Followed Sprint worksheet for task assignments by Manager.

Environment: Java/J2EE, VXML, Oracle, Tomcat, SVN, Eclipse, SJPhone, Apache Server

IVR Developer

Confidential, Sterling, VA

Responsibilities:

Conducting meetings with Business for Requirements gathering, providing estimates and carrying the project through its entire Life Cycle.
Requirement Analysis for Mapping Business Functionality to Technical Specifications.
Responsible for designing call flows (VUI) for custom applications using Visio based on business requirements.
Developing custom IVR applications for business, loading and maintaining databases for custom applications.
Involved in designing the call flows for the modules (Registration, Existing Claim and New Claim) for all IVR applications.
Developed applications using Avaya Dialog Designer with Java coding and created VoiceXML pages for connection between nodes.
Working with the team for designing, building and validating internal grammars.
Used the existing web services to access Global data and warranty information of customers based on phone number and zip code.
Developed three different modules (Registration, Existing Claim and New Claim) for all of our major clients in IVR applications.
Knowledge in UNIX shells scripting and commands.
Written SQL queries and stored procedures to access data from database.
Simulation of cases for exceptions and error handling.
Created Test case documents.
Involved in execution of many test cases based on call flow documents and requirements manually.
Performed Manual and Logical Path testing.
Participated in weekly SCRUM meetings for providing project updates to Manager.
Followed Sprint worksheet for task assignments by Manager.

Environment: Java/J2EE, Avaya Voice Portal, Oracle, VXML, IBM Websphere Application Server, HTML, Eclipse, Avaya Dialog Designer, Quality Center, TOAD, Adobe Audition

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