SUMMARY

• Production Support with 7 years of experience in Java/J2ee applications Support, development, Defect Management, Change Management, Release Management, with having in - depth experience of all phases of SDLC. Has experience in managing complete program, people management, and excellent leadership skills.
• 7 years of professional experience in IT industry, have in-depth knowledge and exposure to different types of applications and architectures which include software development and Maintenance & Support of various client servers and web based applications
• Expertise in Build and Release Management. Managing entire deployment life cycle from Development to deployment, which includes release management, incident management and change management.
• Having around four years’ experience in Release/Change Management
• Areas of expertise includes analysis, design and development of software involving technologies like Java, J2EE (JSP, Servlets), STRUTS, Hibernate, XML, XSLT, HTML & JavaScript.
• Experience with application/web servers includes, IBM Websphere, Jboss and Tomcat. Database knowledge covers Oracle 9x/10x.
• Having good experience in Struts.
• Having good knowledge of Adobe CQ5
• Having Good knowledge of Jive
• Extensively worked in Java Technologies like JDBC, JSP, Servlets, etc.
• Extensive experience in Full Software Development Life Cycle including Analysis, Design, Development, Deployment and Maintenance of applications.
• Good knowledge and programming skills in Oracle 9x/10x.
• Having knowledge in debugging the Production P1/P2 issues.
• 24/7 Pager application Support
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.
• Maintain a positive and professional attitude to work effectively as a team player

TECHNICAL SKILLS

Languages: JAVA,J2EE.

Operating Systems: Windows 9X/NT/2000

Java Skills: EJB 3.0, JSP, Servlets, JDBC

Markup Languages: HTML, XML

IDE for JAVA: Eclipse 3.2,MyEclipse,Jbuilder

App servers, Web Servers: Weblogic8.1, Tomcat 5.x, Jboss 4.x.

Web Page Dev. Tools: EditPlus, Dream Weaver

Databases: Oracle 9i, MySql,DB2

Application Frameworks: Jakarta Struts 1.2, Spring, Hibernate

Version controlling system: SVN,CVS,VSS.

Database Tools: Toad

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Lead

Responsibilities:

• Responsible for leading a project team in Transition Activities.
• Responsible for leading onsite technical discussions and communicate & coordinate with offshore team for the actions identified in those discussions.
• Responsible for Identifying risks from the discussions happens during onsite hours and high light the risk by articulating risk and mitigation option to IT managers.
• Responsible for leading performance test preparations and execution. And leading the performance issues from identifying the root cause, have discussions with offshore tech leads and architects to put a fix in place.
• Responsible for leading production issues (identified during normalization) in root causing, communicate appropriately to all the stake holders and place the fix on production by coordinating with offshore team.
• Provide technical leadership to Dev team.
• Investigate issues and provide options
• Identify gaps caused by new/revised BR/CR
• Coordinate and communicate tasks with developers
• Manage and maintain environment across different releases by coordinating release teams.
• Provide production support for the deployed project till it is stabilized
• Meetings/Discussions with Stakeholders on new enhancement / upgrade existing enhancement requirements
• Remedy cases Support - incident Management
• Change Management & Release Management for release s
• Log Analysis - Apache & Application server logs for issues

Confidential

Support Engineer

Responsibilities:

• Handling the remedy cases for this application
• I am supporting this application as Application Owner
• Interacting with end user of application for better understanding of the problem
• Involved in preparing Weekly & monthly reports
• Educating the end user about the use of the application
• Involved in Logs analysis
• Documenting the support process changes/updates.
• Documenting the knowledge repository.
• Worked on FQAs Documentation
• Received many clients appreciations for this project
• I used T-Zen property tool to track the bugs/defects of this application
• I used K-Zen knowledge property tool to share the docs and discussion of the project
• Modeled and designed the requirement in SBP.

Confidential

Technical Developer

Responsibilities:

• Played a key role in implementation of this project
• Updated the JSP, Servlets as per client requirement
• Received good feedback from business
• Involved in the updating the DB queries
• Involved in the Production Deployment(Kintana Deployment)
• Involved in the application testing
• Preparation of High Level & Low Level Design documents
• Providing fixes to the issues identified in testing phase.

Confidential

Technical Developer

Responsibilities:

• Involved in the Development according to MVC-2 architecture
• Developing the Action Form Classes, Action Classes
• Involved in Developed Web service
• Developing DAO classes
• Building the for login and validated the details from database
• Developing separate model classes
• Providing fixes to the issues identified in testing phase.
• Packaging of the developed component to be deployed in production environment.
• Got Zensar spot award for this project