SUMMARY:

• I am passionate about building great products and creating a superior customer experience. I believe this is the foundation of a great business. I have built and driven organizations in large, high - tech companies (WindRiver-Intel) and small fast paced startups. I have an engineering and business background and an entrepreneurial mindset. I am able to achieve consensus quickly and drive solutions that delight the customer and maintain business objectives.

PROFESSIONAL EXPERIENCE:

SR SOFTWARE PROGRAM MANAGER/ Scrum Master

Confidential, Mt View, California

Responsibilities:

• I set up and managed software release and deployment by creating the software infrastructure to enable continuous integration and deployment. Daily software builds and internal deployments were created for the various software threads. A weekly deployment cycle was used for external release to allow customers to in corporate the new features into their processes and workflows.
• Co-managed the datacenter provider to ensure high performance, scalability and security for the servers, which distributed the software to customers. Maintained the roadmap for server and storage growth.
• I developed the automated testing software, which drove web site actions through unit tests. Test results were verified and logged and failures reported to development for remedy. All builds went through a full suite of automated and manual testing immediately after release. Automated test software was JavaScript based API.
• Agile/JIRA, Dashboard Analytics via SFDC, Java, JavaScript, HTML, CSS, SQL and various web technologies.

SR ENGAGEMENT MANAGER

Confidential, Santa Clara, California

Responsibilities:

• I lead engagements into global companies in the Industrial, Energy, Aviation, Defense and Automotive markets. Companies included Rockwell Automation, ABB, Honda Aircraft, Confidential, GM and Delphi Automotive.
• I developed and maintained the product roadmap by incorporating feedback from customers. MRD’s were developed to reflect customer requirements which were used to create customer-centric products. I worked with the engineering teams to clarify requirements and ensure high quality, high margin products were produced.
• Technologies included system design software, embedded RTOS QNX, processor-in-the-loop, hardware interfaces and drivers, FPGA, networking and databases as well as application specific partner packages.
• Competitive pricing models were developed for each market and customer segment, considering customer size and strategic value. Dashboard analytics were used to track business health.
• Customer engagements included, developing a detailed product specification with associated services and producing and presenting a detailed quote and timeline for these products and services.
• Evangelize the company by presenting at marketing shows and conferences.

SR SOFTWARE PROGRAM MANAGER

Confidential, Santa Clara, California

Responsibilities:

• Managed software development projects using system simulation software to prepare for integration with hardware in the Combat Simulation-Integration Lab (CSIL).
• Verified software-hardware integration using HIL test beds.
• Managed the CMMI Level 5 SDLC process software engineering for CSIL on FCS programs.
• Managed and worked with external vendors to define system component requirements and coordinate integration.

DIRECTOR, CUSTOMER ENGINEERING

Confidential, Alameda, California

Responsibilities:

• I was responsible for customer engineering and services in the Automotive, Industrial, Aerospace and Defense Business Unit. I reported to the BU VP and led a diverse team of 50 engineers, providing services and feedback for multiple embedded systems products in these markets. I managed all aspects of global customer engineering and programs, from the largest key accounts and partners to the smaller local customers. These efforts transformed the organization into a culture of product quality and customer focus, added revenue and greatly increased product sales.
• I was the primary point of contact for the high-level key accounts. I gathered and managed customer technical requirements and expectations, met with cross-functional teams to represent the customer and negotiate technical outcomes for VxWorks associated products. Communications with sales, BU VP and CXO were typically included. Coordinated and lead quarterly on-site visits for key customer reviews and strategic roadmap discussions. These discussions included engineering, product marketing, sales and support. Review and negotiate and services and support contracts for key accounts. Co-negotiate the high-level recurring maintenance contracts; e.g. Honeywell International Space Station environmental software. Lead the escalation management team to expedite issues cross-functionally where needed. These issues were communicated to product engineering, sales, on-site field engineering and successful outcomes negotiated. Reviewed ongoing engineering projects with technical teams on a continual basis.
• I was responsible for web site strategy, web development, tools and programs. I instituted online knowledge management to improve customer effectiveness with products, which greatly increased product effectiveness. Also established internal processes to create, review and publish technical content including in-depth engineering white papers, materials and product tutorials. This platform formed the basis of the tiered delivery model. Fragmented IT infrastructure was consolidated into a cohesive set of systems and processes that worked together to provide business intelligence for the organization. This included multiple CRM tools, databases and hardware. Automated Dashboards were created in “Business Objects” and published to monitor customer status in real time. On-board “Call Home” diagnostic technologies and metrics were developed and added to standard products.
• Organized the customer base into 3 segments; Platinum, Gold, Bronze and established a tiered business model to match. I initiated and launched products and services to support these segments. The result produced greatly increased customer effectiveness with products and a much higher utilization of company staff and resources. Established revenue generating customer programs consisting of dedicated on-site engineers. These services provided an increased revenue stream and increased the level of customer effectiveness with a complex matrix of embedded systems and system simulation products. I lead the working group that was tasked by the CEO to implement the mission to “Get Close to the Customer”. We transformed global field engineering into an effective, customer focused organization. Over 400 engineers were successfully merged into multiple business groups, which were aligned by market. Customer effectiveness improved dramatically and substantial sources of new revenue from services programs were created generating > $5M.
• Worked with key customers and with marketing and sales to compile requirements for embedded systems platforms products. These requirements were included into the existing MRDs and product roadmaps and delivered to product engineering it be included into the subsequent customer release. Included VxWorks RTOS, tools, BSPs and IDE.
• I had primary responsibility for staffing in our BU and advisory responsibility for other groups. I believe that hiring the highest quality people is one of the most important jobs I had. Created a concise and robust set of hiring criteria. Co created the career ladder and set specific criteria and performance goals for each level. Created a quarterly incentive plan to link behavior and performance to career goals.

SR STAFF ENGINEER

Confidential, Sunnyvale, California

Responsibilities:

• Engineering projects encompassed solutions for customers utilizing the MATRIXx engineering design toolset. System simulations were designed and implemented to facilitate computer-generated software in C, and ADA. Wrote and debugged device drivers as needed. Set up and monitor networking systems and equipment.
• Wrote software code and integrated manually written software with machine-generated code utilizing C and ADA.
• Software was compiled and run on embedded processors utilizing the ISI pSOS RTOS with associated tools, IDE, target debuggers and compilers. Larger systems were remotely connected, so the networking was set up.
• Technical experience included utilizing Windows programming, UNIX, Python, vBasic, shell scripting, Perl scripting, vBasic, Python, C, ADA, Matlab/Simulink and other languages.
• Customers included Automotive, Aerospace and Defense, Energy (WindFarm) markets.