SUMMARY:

• Involved in all phases of Software Development Life Cycle(SDLC) methodologies such as Agile, Waterfall Models
• Expertise in managing Sales Cloud which includes Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Experience is managing Service Cloud which includes Cases, Solutions, Public Knowledge Base, Web - to-case, Call Center, Self-Service Portal and Customer service automation
• Experience working with Custom Objects, Custom Fields, Page Layouts, Workflow Rules and Actions, Approval Process, Validation Rules, Custom Tabs, Custom Reports, Report folders and Report Extractions to various formats
• Experience in developing and maintaining complex User Roles, Profiles, Custom Settings, Security and Sharing Settings
• Experience in implementing customization requests which includes Apex Triggers, Workflow Alerts, Automated E-mail responses
• Expertise in SOSL, SOQL,WSDL, Batch Apex
• Implemented Batch jobs to handle bulk logic and scheduled jobs using Apex Scheduler.
• Experience in Apex development which includes creating Apex Classes, Test Methods, S-controls and followed best practices in implementation
• Experience in implementing Visualforce pages, Standard Controllers, Custom Controllers, Controller Extensions and custom user interfaces using JavaScript, jQuery.
• Experience in integrating Salesforce.com applications with external applications
• Well experienced with mass data Exports & Imports using API, Apex Data Loader
• Good knowledge in Salesforce.com data migration, SOAP API and REST API
• Experience working with Eclipse Force.com IDE Plug-in environment for implementing and deploying Apex code.

TECHNICAL SKILLS:

Salesforce Technologies: Service Cloud, Sales Cloud, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce pages, components & controllers, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Batch Apex

Salesforce Tools: Force.com Eclipse IDE Plug-in,Force.com Data Loader, Workbench 34.0.12

Software Design Tools: Visual Paradigm

Programming Languages: Apex, Java, C, C++,SQL, jQuery, JavaScript

Data Analysis Tools: JMP, MATLAB R2013a,MS Excel

Documentation Tools: MS Office, MS Excel, PowerPoint, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, Denver

Salesforce Developer/ Admin

Responsibilities:

• Implemented complex Sharing Settings in coordination with Workflow rules & Actions
• Worked on various complex validation rules and workflow rules as per the functionality
• Implemented a Master-Kill switch using custom settings to Turn-off all the Workflow Actions
• Replaced lot of S-Controls with on-click JavaScript driven from a button to achieve pre-population
• Used AJAX Toolkit in S-Controls to achieve pre-population of fields on a page
• Implemented a lot of Trigger handler classes and moved all the existing triggers on various objects in to the respective classes
• Followed best practices such as using start() & stop(), bulking the DML operations while implementing Test Classes
• Implemented Visualforce pages and used JavaScript, JQuery to achieve custom functionality
• Implemented SingleEmailMessaging, Batch Jobs and scheduled the jobs using Apex Scheduler as per the functionality
• Extensively used Apex Data Loader, Developer Workbench to perform bulk DML operations and for debugging purposes
• Used Change Sets and Force.com IDE to deploy Apex code and other metadata.

Environment: Sales Cloud, Service Cloud, Force.com IDE, Apex classes, S-controls, Triggers, Test Methods, Apex Data Loader, Visualforce, JavaScript

Confidential, Baltimore

Salesforce Developer/ Admin

Responsibilities:

• Worked on various Salesforce.com standard objects like Cases, Accounts, Contacts, Activities, Dashboards, Reports to show the statistics
• Configured Case Management in Service Cloud Console
• Implemented Survey features to gather feedback from the customers on IT and Student processes.
• Worked on Account Relationships and created Wizard on case standard object.
• Effective use of Apex Data Loader, Import Wizard for data migration
• Implemented field level security, profiles
• Developed Salesforce.com custom application using Apex programming and developed custom user interface using Visualforce pages
• Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Implemented custom integrations for web-case, web-lead.
• Implemented REST API to integrate PeopleSoft/SAP with Salesforce.com

Environment: Sales Cloud, Service Cloud force.com IDE, Apex classes, Triggers, Test Methods and writing SOQL queries, Data Migration

Confidential - Woodland Hills, LA, CA

Salesforce.com Developer and Admin

Responsibilities:

• Used JavaScript, JQuery and CSS Extensively in visualforce pages for styles, validations and changing DOM elements as per requirements to achieve custom functionality.
• Followed best practices to reduce the heap size of the view state and bulk handling of records in Apex
• Integrated Salesforce with Twilio API using the REST services to verify the Google accounts of the users
• Integrated Salesforce with other API’s (Google, Zendesk, Facebook and Twitter).
• Used collections to efficiently handle the Governor limits wherever possible.
• Effectively handle the Governor Limits.
• Have good Knowledge on bulk API, Streaming API, Tooling API.
• Implemented various APEX Classes, controllers, triggers, batch jobs, Unit Tests

Confidential, Madison.

Salesforce Developer and Admin

Responsibilities:

• Interacted with stakeholders to gather requirements for Salesforce implementation
• Integrated the Web service with salesforce environment to load Leads from Legacy to Salesforce.com
• Worked on Validation rules, Custom tabs, Approval Processes, Workflow rules & Actions
• Implemented Lookup, Master Detail relationship fields, formula fields between the custom objects.
• Created custom Dashboards and implemented security settings
• Developed various Visualforce Pages to achieve special functionality
• Used Force.Com IDE, Change Sets to deploy the code to production
• Used Force.Com IDE to clean-up unwanted code from production
• Presented Demos on best practices to be followed in Apex Code
• Attended project meetings and coordinated with off-shore team to deliver the project on time

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

• Day to day Administration activities.Salesforce Org involves more than 450 users and 34 Profiles.
• Worked on integrating with Eloqua marketing tool.
• Acted as a liaison between Salesforce support and Confidential .
• Worked on Migration project from another Salesforce instance which involves in migrating leads, opportunities, most recent activities, attachments.
• Developed apex classes and visual force pages for Approved Product Database project.
• Created Visual Flows to provide an easy user interface for the products.
• Used the Data Loader from command line to schedule the export from Salesforce.
• Involved in developing reports using visual force pages and controller involving in logic to send the email to user groups.
• Involved in migration of metadata using Change sets, Performed User Acceptance Testing
• Helped in the users to get acquainted with SalesForce.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Eloqua, Excel Enabler tool, Data Loader Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force, Workflows, Email Updates

Confidential

Salesforce BA/Admin

Responsibilities:

• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes & deployment
• Involved in the budget analysis, proposals and financial reporting processes
• Developed a work plan detailing the tasks and effort required to achieve the scope of the project
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created user Roles and Profiles, security controls and sharing settings.
• Created the workflows for automated case routing, case escalation and E-mail alerts
• Coordinated with QA team to create master test plan, test cases and test scripts.
• Conducted User Acceptance Testing (UAT) of the final product with the business users.

Confidential

J2EE Entry level Developer

Responsibilities:

• Developed necessary interfaces, modules and functions to satisfy all requirements.
• Developed some of the modules for the whole system based on Model View Controller (MVC) using the Struts framework extensively.
• Developed the user- interfaces using JSP, XSL, and HTML.
• Extensively used several J2EE features for the development of Application.
• Extensively used Design patterns such as Singleton, Factory, and MVC.
• Written JSP Custom Tags for view layer of the application.
• Written Unit Test Cases