SUMMARY:

• 8 + years of solid experience in Siebel Configuration, Development, Integration & Testing with exposure to all phases of software development life cycle. Possess strong analytical, verbal and inter - personal skills that help in communicating with Stakeholders, team members, writing reports and documentation.
• Extensive expertise in System analysis, Implementation, Development & Integration in Siebel CRM - Siebel power communications and Siebel eChannel.
• Possess proficiency in Siebel Tools level configuration and Order Management.
• Hands on application development, maintenance, and automation and in database systems.
• Worked in Various areas of Siebel, Configuration, Scripting and EAI and is trained in Siebel 8.0 Essentials.
• Extensive experience in Siebel EAI - Integration Workflows, Business Services, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL, DTD, XSL.
• Strong experience in RDBMS technologies like SQL, PL/SQL, Stored Procedures, Triggers, Cursors and Functions.
• Involved in various stages of Software Development Life Cycle (SDLC) implementing Agile, Iteration, Scrum,and Waterfall and V-Model methodologies.
• Strong experience with PLM tools HP ALM, JIRA, MS TFS for tracking the requirement coverage, release management and Defect life cycle management.
• Have global exposure and Excellent Telecom domain knowledge. Good work experience in Retail, Healthcare & Telecom domains.
• Worked as a lead and handled the team efficiently while acquiring project requirements and client deliverables.
• Capable of working under high stress environment with resource constraints.
• Ability to work independently and in team-oriented, collaborative environments (across geographic locations) with good communication, interpersonal and leadership skil

TECHNICAL SKILLS:

Platforms: Windows, MS Office 2003, e-mail, Internet, Computer Fundamentals, Basic Unix

Application: Siebel eCommunications 8.0Siebel eCommunications 8.1, 7.8 and Siebel Open UI

Business Areas: Telecom, CRM( Order Management Life Cycle, Assurance and Services)Languages: Siebel eScript, C, C++, Core Java, J2EE, PL-SQL.

Development Tools: Siebel 8.0 and 8.1(Siebel eScript, Workflow, EAI) PL/SQL Developer

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles

Siebel Developer

Responsibilities:

• Worked mainly on Quote Management, Order Management, Asset Based Functionalities as a Developer in L2 Production Support.
• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Worked on Business Services and eScript to implement business functionalities like Contacts, Quotes, Orders, Assets.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Developing the Enhancements, deploy & support the QA. Preparing the release notes and support the deployment to prod.
• Development Area includes Workflows, Scripting (eScript), Business Services, Integration Object, Data Maps and Configuration.
• Manage and change High level documents according to the changes in current functionalities

Technologies Used:SQL, PLSQL, Toad, Putty, HTML, XML, Siebel 8.0 e-Business Applications, Siebel Tools.

Confidential

Responsibilities:

• Studied the requirement and high-level design for the Order Billing process and prepared the Low-level design document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.
• Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs.
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of order and billing processes and integrating with the external systems.
• Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to synchronize Account & Billing data in external systems.
• Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Integrated Siebel with external Billing system through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects using DTD Wizard and EAI Business Services.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Technologies & Tools Used: Siebel 7.8 eCommunications (Sales), Tools 7.8, Oracle 9i, Sun Solaris.

Confidential

Senior Software Engineer

Responsibilities:

• Requirement Gathering and Functional Design Preparation.
• Expertise in Siebel Configuration.
• Worked Mainly on Order Management, Asset Based Functionalities in Production Support.
• Development Area includes Workflows, Configuration.
• Worked on creation of View, Toggle Applet, Drill down, BC, BO, Join, Link, MVG, Pick list, Applet, Screen etc.
• Extended Siebel Data Model as per client requirements
• Manage and create the low level document after studying the High level documents.

Technologies & Tools Used:SQL, PLSQL, Toad, Putty, HTML, XML, Siebel 8.0 e-Business Applications, Siebel Tools.

Confidential

Senior Software Engineer

Responsibilities:

• Gathering the requirements from Business & preparing the Design Documents.
• Worked mainly on Order Management, Asset Based Functionalities as a Developer.
• Development Area includes Workflows, Scripting (eScript), Business Services, Integration Object, Data Maps, Configuration
• Manage and create the low level document after studying the High level documents.
• Participate in Scrum

Technologies & Tools Used: SQL, PLSQL, Toad, Putty, HTML, XML, Siebel 7.8, e-Business Applications, Siebel Tools.

Confidential

Software Engineer

Responsibilities:

• Implemented new processes in the application to support new functionalities inSiebelSalesapplication. Customized/Configured theSiebel7.8 SalesApplication to implement the Application/UI business requirements such as creating view, screen, applets, business component and other objects.
• Involved in the requirementanalysis, design, development, unit testing and QA support/defect fixes for the project maintenance releases.
• Creating the Oracle sequence object for generating sequence numbers. Created new Workflow Processes & Business Services to implement the new Business Requirements, & Process Flows and to achieve the best possible solution.
• Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets, Views and Screens.
• Created virtual Business Component with custom code for additional functionality and validation.
• Worked on Actuate Report Development which involves scripting and Actuate Report Server.
• Prepared the functional design document and presented it to business analyst team for the approval process for both internal conversions and legacy conversions.
• Created Detailed Design Documents after consultation with the requirements team.
• Actively participated in the data model and Architecture of theSiebelcustomizedapplication.

Technologies & Tools Used:Siebel7.8 Configuration, eScript, Workflows, Application Administration Oracle10g, Toad