SUMMARY:

• 8+ years of IT experience involving in analysis of business requirements (Clear Choice), development and implementation of software applications to support business needs.
• Salesforce 401 certified developer with 5+ years of experience in Salesforce.com CRM configuration and customization using APEX and Visualforce and 3+ years of agile experience in Salesforce.com CRM platform.
• Proficient with Sales Cloud, Service Cloud, web service, Rest - API, Soap-API, Force.com and App-exchange on Salesforce.
• Experienced in building Salesforce Custom Applications that includes Salesforce development, Salesforce administration, configuration, implementing and support experience with Salesforce.com platform.
• Expertise inApex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers)& Ajax Tool Kit.
• Proficiency in SFDC Administrative tasks likecreatingUsers,Roles,Profiles,Permission Sets, Organization wide defaults, Record Types, Page Layouts, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Proficient inSOQL, SOSLqueries across multiple objects within the SFDC database.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campns, Reports and Dashboards.
• Knowledgeable in Salesforce Partner WSDL &Salesforce Enterprise WSDL.
• Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Experience on client side technologies like CSS, AJAX, JSON, HTML5, JavaScript and JQuery.
• Experience using Salesforce Data Migrationusing Data load tools; Workbench, Jitterbit Data Loader Apex Data Loader and Salesforce API Data Loader.
• Experience in diverse domains such as Information Technology, Finance, Banking, insurance and Production, Environmental.

TECHNICAL SKILLS:

Salesforce.com Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Custom Settings, Apex Web Services, Force.com Sites, Site.com, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Jitterbit Data loader, SOAP, REST Services.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform

Languages: Java, SOQL, PL/SQL, PHP

Web: HTML, HTML5 XML, CSS, XSD, JSP, JavaScript, AJAX, JQuery.

IDE: Eclipse, RAD and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Developer / Admin

Responsibilities:

• Participate in sprint and release planning activities.
• Help implement end-to-end sales cloud automation with steel bricks and Docusign.
• Implement Trigger framework following the best practices.
• Develop complex Visualforce pages using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Work with data.com and Demand Tools to eliminate duplicates and perform de-duplication of data, as part of merging the Vocus system to Confidential Global ORG.
• Create Operations and transformations in Jitterbit to migrate data from Vocus to Confidential systems.
• Develop test classes and modify existing test classes to achieve high test coverage and overcome last minutes hiccups.
• Good understanding of Eloqua integration with Salesforce for lead generation.
• Develop web services using SOAP and REST API to connect NetSuite.
• Migrate components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Jitterbit, Demand Tools, Data.com, Steel Bricks.

Confidential, Cleveland, OH

Salesforce Developer / Admin

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Supported the data integration using Informatica ETL tool from legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.
• Configured and tested Salesforce for Outlook.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Involved in designing the integration architecture.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Involved in Designing Visualforce pages with JavaScript Remoting using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

Confidential

Salesforce Developer

Responsibilities:

• Analyzed SFDC CRM processes to document pre-sale activities at the company, based on the business life cycle.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Created dashboards to present the reports according to the user profiles.
• Involved in data migration using Jitterbit Data loader.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Developed bulk upload process to create bunch of offers at the same time.
• Involved in developing the call center application using the service cloud.
• Designed VisualForce pages and used JQuery for designing the web pages.
• Customized existing Apex classes and Visual Force pages for better performance.
• Developed complex Apex batches to clean up the offers data.
• Unit tested the application using test classes before hand over of application to Testing team.
• Integrated with other systems using outbound messages, email services, calling SOAP API, REST API and callout with SOAP API, REST API.
• Created Email templates and newsletter for Leads, and Contacts.
• Worked on Web-to-Lead, Lead Assignment Rules
• Configured Email-to-Case, Case Assignment Rules, Auto Response Rules
• Migrated Components to different environments using ANT, Eclipse and Change sets.
• Provided Support to Day-to-Day issues

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer / Admin

Responsibilities:

• Worked as part of on-shore/off shore development team
• Prepared technical design document taking into account business requirements, technical specifications, and time lines for tasks.
• Involved in monthly loading of data to Salesforce.
• Designed templates for various card member news, important messages, monthly statements, and reminder notices.
• Contributed to designing customer charge-back page design.
• DevelopedApex logic and workflow.
• Developed and configured various reports and report folders for different user profiles, which are based on the need in the organization.
• Synchronized different Environments on weekly basis.
• Developed custom objects, custom reports and configured the analytic snapshots to dump data on a regular basis for sales performance and lead generation statistics.
• Used the Sandbox for testing and migrated the code to the deployment instance.
• Worked on modifying various managed packages, which includes email alerts to the Company.
• Implemented various Apex classes, triggers, batch and schedulable classes and also implemented the future method for processing large volume of transactions and Bulk operations.
• Migrated Components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer / Admin

Responsibilities:

• Implemented data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Created batch reassignment of accounts and opportunities based on organizational changes.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Contributed in APEX coding logic and VisualForce page design.
• Developed a Visual Force Email Template which satisfies business requirements and involved in generating client logo and attaching to the template.
• Performed various modifications on existing code inside Salesforce and followed the governor limits before deployment into Production.
• Migrated components to different environments using ANT, Eclipse and Change sets.
• Created the technical document and the test case document to transition to the in-house Salesforce Administrator.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Mainframe Developer

Responsibilities:

• Involved in discussions with different subsystems of Vision Plus that were impacted in this enhancement. Collected system impacts and prepared the System Design Specifications.
• Developed new DB2 called programs as stored procedures to reduce SQL code redundancy
• Performed database testing by passing SQL queries to retrieve data while doing the interactive testing with CMD.
• Created Sort cards, GDG’s, control card, JCL’s concerned with the project.
• Prepared unit test plan, created test data and performed unit testing.
• Involved in AIT, SIT and UAT testing.
• Tracked defects and fixed bugs during testing.
• Executed interactive testing with Front End team, Testing Team, R2DS team and CDM Subsystem to resolve defects during SIT and UAT.
• Provided the solutions to Front End team queries.
• Worked closely with testing team to discuss design and testing aspects of the applications, to design Test plans,to execute Test Cases, conduct peer-to-peer reviews, log and track defects and coordinate daily issues on status call with the various systems that were impacted.
• Involved in Code Promotion process using Endeavor.

Confidential

Mainframe Developer

Responsibilities:

• Prepared unit test plan, Created test data. Performed unit testing.
• Supported SIT and AIT.
• Developed connectivity testing for Confidential .
• Executed interactive testing with Front End team, Testing Team, FAS subsystem, LTS subsystem, Confidential subsystem, kana subsystem to resolve the defects during SIT and UAT.
• Tracked defects and fixed the bug identified during testing.
• Worked closely with testing team to discuss the design and testing aspects of the applications, to design the Test plans, to prepare and execute test cases, to conduct peer-to-peer reviews, to log and track defects, and coordinate daily issues on status call with the systems impacted.
• Involved in Code Promotion process using Endeavor.