PROFESSIONAL SUMMARY:

• Overall 8 years of IT experience in development, customization and design which includes 6 years’ experience in salesforce.com CRM platform as a Developer, Admin, with Expertise in implementation using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, SOQL and SOSL, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Excelled in working with different salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Good command understanding of Force.com Web Services.
• Experience working with Force.com IDE for development and deployment.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Efficient knowledge on Administration Setup, Apex, Visualforce and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like APEX Data Loader.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience with Customer Support (Service Cloud).
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals

Salesforce API Tools: Eclipse, Force.com Explorer, App Exchange Data Loader

Visual force: Custom Visual force pages

Languages & Framework: C, C++, Java, Apex

Databases: My SQL Server, MS Excel

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10

Java Technologies: Java, Servlets, JSP

Web Technologies: JavaScript, HTML, HTTP, Servlets, XML, CSS, SOAP, WSDL.

Others: MS Office Suite, MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Chesterfield, Missouri

Salesforce Admin/ Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design and implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Administrated and monitored the company’s Sales force CRM application
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports.

Confidential, Cleveland, Ohio

Salesforce Admin/ Developer

Responsibilities:

• Set up Marketing Campaigns, Campaign Hierarchies, lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Debug Apex scripts using Debug Logs and System Log.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used E-mail Approvals and Parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, Visual workflows, XML, .NET, HTML, RNT, App Exchange andChatter, Cast Iron, Siebel, SAP, Web Integration, MS Office, JavaScript, Visual Force Pages, Site.com.

Confidential, San Jose, CA

Salesforce Consultant/ Analyst

Responsibilities:

• Primary responsibilities included Business Analysis and extensive point-and-click development
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements
• Designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Created and deployed Several workflows, and Reports using salesforce.com platform
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity
• Created and used Email templates in HTML and Visual force.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Integrated the web services by generating the necessary stubs from the WSDL files for extraction

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Eclipse IDE Plug-in

Confidential, Jonesboro, AR

Salesforce Developer/Admins

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Leading a team of six people that includes three developers off-shore.
• Conducting daily support calls and enhancement planning calls.
• Writing Apex triggers, apex classes, developing Visual force pages, batch classes, scheduled apex, and test classes.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Developed complex Visual Force pages using standard, custom controllers and components.
• Responsible for refreshing the Full copy and sandbox environments regularly.
• Raising cases with Salesforce support team in solving the product bugs.
• Involved in integrating Salesforce with other in house data bases using Informatica cloud.
• Solely responsible for deploying the components from staging environment to production.

Environment: Saleforce.com platform, Apex Language, Visual Force, Workflow & Approvals, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential, Chicago, IL

SalesForce.com Administrator

Responsibilities:

• Worked as SFDC Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
• Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Work with Business Analysts and end user to determine screen layouts for a new web application.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Quotes, Data Loader, Workflow & Approvals, Web to case, Email to case, Reports, Tags, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, Time based triggers, Workflows and Validation rule, SOQL, SOSL.

Confidential

Java Developer

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Created a Reporting tool using JSP and Servlets that calculates the amount of state and federal taxes.
• Involved in the development of a web authentication module using Java Servlets, JSP to authenticate a user based on a dynamically created token by a web authentication software
• Handle Session Time-outs with HTTP Session Listener interface.
• Performed XML parsing using DOM parser.
• Tracked software errors with Clear Quest and coordinated with help desk staff in resolving bug.
• Maintained version control using CVS.

Environment: J2EE 1.3, JSP 1.2, Servlets 2.3, EJB 2.0, Struts 1.1, JNDI 1.2, JDBC 2.1, Oracle 8i, UML, DAO, JMS, XML, WebLogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit.