We provide IT Staff Augmentation Services!

Salesforce Administrator Resume Profile

GA

Summary

  • About 9 Years of IT experience with 5 years of experience in Salesforce.com CRM Platform with contract management.
  • Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform
  • Played a key role in UAT, SAT and training business users on SFDC system and process
  • Experience in Migrating Metadata from Sandbox to Production environment using Migration tools like ANT, Eclipse IDE and Change Sets.
  • Experience in Sandbox Refresh from Production Instance.
  • Experience in SFDC development using Apex Classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, Customer and Partner Portals.
  • Worked on different integration projects. Good experience on B2B B2C SFDC patterns involved interaction with all the various parties involved.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
  • Experience in working with Salesforce.com sandbox and production environments.
  • Experience using Force.com Web services API for implementing web services in the application for access to data from different users.
  • Used Cast Iron WebSphere in Integration and migration.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
  • Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
  • Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
  • Experience in data migration using Import wizard, Apex Data Loader, Informatica on Demand.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Experience in working on Sales Cloud as well as Service Cloud.
  • Gained a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
  • Used Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.
  • Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.
  • Experience Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.

Technical Knowledge:

Salesforce.com: SFDC, contract management, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Customer Portal and Partner Portal ,Eclipse, Salesforce.com, Force.com IDE, Veeva, Apex Data Loader, Roles Profiles.

Web Technologies: JavaScript, XML, XSL, HTML, HTML 5, XHTML, CSS, AJAX

Databases: Oracle 9i/10g/11h, MySQL, SQL Server 2000/2008/2012.

Operating Systems: UNIX, Windows 95/98/2000/XP/2003.

Languages: C, C , Java/J2EE, Servlets.

App/Web Servers: Apache, Tomcat, Weblogic, Websphere.

ETL Tools Informatica on Demand, ANT, Eclipse IDE

Work Experience

Confidential

Salesforce Administrator

Responsibilities:

  • Involved in requirement gathering of Salesforce implementation with various user groups and documented the requirements interacted with all levels of external and internal customers.
  • Participated in daily Scrum meetings for various data analysis tasks.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Created Custom Objects and fields for transactional and contractual information.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used field level security along with page layouts to manage access to certain fields.
  • Created Reports, custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Executed various levels of Unit, Integration, User Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
  • Handled different Integrations with other platforms, like CTI Integration.
  • Implemented Cast Iron for Data Migration with XML and XML schemas. Websphere cast iron V6.3 was used where REST, JSON data was read and write to handle JSON data.
  • Configured read JSON activity, Configured write REST, JSON activity to build orchestration on Websphere Cast Iron.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
  • Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce.
  • Handled integration with Oracle EBS ERP and CIBS financial software.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files.
  • Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
  • Created and used Email templates in HTML 5 and VisualForce.
  • Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, SFDC, contract management Apex Language, VisualForce Pages, Component Controllers , Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML 5, Java Script, Apex Triggers, REST, JSON web services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, Customer Portals, Eclipse IDE Plug-in,ANT Tool.

Confidential

SalesforceAdministrator

Responsibilities:

  • Worked as enhancement team member and performed the roles of Salesforce.com Admin in the organization
  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.
  • Worked with customer portal and custom sites functionality using Visual Force and specially developed a numbers of custom pages and functionality behind them.
  • Created user Roles and Profiles, security controls and shared settings.
  • Worked on partner portal and customer portal.
  • Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing e-support applications
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from CSV files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
  • Implemented field level security, profiles and audit trail setup.
  • Created the workflows for automated lead routing, lead escalation and alerts
  • Created various reports summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles permissions .
  • Created and used Email templates in HTML 5 and VisualForce.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Performed Unit, Integration, Regression and User Acceptance Testing.

Environment:Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in

Confidential

Salesforce Administrator

Responsibilities:

  • Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
  • Handled different Integrations with other platforms.
  • Gathered user requirements and involved in application design discussions and documentation.
  • Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.
  • Developed Dynamic approval processes with necessary templates, page layouts and defined approval actions on them for automation.
  • Developed custom Visual force pages customized standard visual force pages to address various business requirements
  • Developed visual force pages to generate Quote as PDF excel files to be emailed to customers
  • Used Apex Data Loader for migrating records to Salesforce as a backend process.
  • Involved in data migration to Sand-box and production.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
  • Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.
  • Responsible for designing system/Unit/UAT test cases
  • Worked in Agile project model and involved in documenting IT Stories and scoping sprints.

Environment: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards

Confidential

Consultant

Responsibilities:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
  • Intensely worked with Apex, S-Controls, Triggers, API integration.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Created user Roles and Profiles, security controls and shared settings.
  • Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values CSV files Involved in Unit Testing for the customizations and developments done during the project.

Environment: Salesforce.com, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential

Java/J2EE Developer

Responsibilities:

  • Designed user interface screens to integrate third party software to create solutions to business problems defined by specific business requirements.
  • Designed UI using HTML, JavaScript, JQuery,JSF JSP, and JSP Taglib.
  • Extensively used JSON mechanism to convert Java objects to its respective JSON data and vice versa.
  • Extensively used Web 2.0 technologies like AJAX and Javascript frameworks to create rich user experience interfaces.
  • Developed Service Java classes for commercial and personal clients to invoke the Web services for getting information from the External System.
  • Developed app-tier Controllers , web-tier JSP, HTML, XML, XSLT and JavaScript using Java, Spring MVC, J2EE, Eclipse and Tomcat.
  • Developed server-side classes using Java/J2EE.
  • Used Spring framework's Dependency Injection IoC framework to configure application components and manage their lifecycle.
  • Used Spring framework's MVC framework to better control the presentation, business and navigational aspects of the applications.
  • Employed some best practices in application development such as using design patterns where ever possible for e.g., Singleton pattern while creating user session object, Factory pattern while dealing with creates objects without exposing the instantiation logic to the client.
  • Extensively used log4j to do logging of information in the application.
  • Used Subversion for maintaining the component and for release and version management.
  • Used Apache Maven for dependency management.
  • Deployed the application on Linux server in testing and production environments.

Environment: Core Java 1.6, J2EE, HTML, JSP,JSF, JQuery, Java, JSP, JSP Tag Libs, JavaScript, AJAX, JSON, log4j, CSS, XML, XSLT, Spring 3.14, XML, Apache Maven, Apache Tomcat, WebSphere Server 6.x,UNIX.

Confidential

Software Engineer

Responsibilities:

  • Discussed with business users and generated the real use cases, sequence and class diagrams for the development of the application
  • System was developed using Java, J2EE technologies and open source frameworks and application was implemented using MVC architecture.
  • Involved in developing business components using spring frame work.
  • Handled development of the middleware EJB , coding both session and entity beans
  • Coded the Servlets for carrying the user inputs and accessing the corresponding EJB
  • Involved in the detailed analysis and design of Company Info, Order Entry and Trade Summary modules using UML/Rational Rose
  • Developed database access components using JDBC
  • Developed Customs tags to display dynamic contents and to avoid large amounts of java code in JSP pages
  • Involved in developing presentation components using J2EE and Struts frame work
  • Utilized Singleton and Value Object design patterns for clean and effective design and implementation
  • Developed Data Access Objects DAO for retrieving data for features needing bulk data access
  • Used IBM WSAD 5.0 IDE to develop the different J2EE components like EJB's, Client jars, Web Modules and Application EAR modules
  • Setting up the testing environment for testing followed by preparation of test plans. Extensive unit and functional testing
  • Provided onsite technical support and resolved coding errors for business critical applications for order entry and customer service, resulting in 36 improvement in quality.

Environment: Java, J2EE, Struts, UML,JDBC, JSP, spring, EJB, HTML, Java Beans, XML, Servlets, WSAD 5.0, MY SQL.

Confidential

Java Developer

Responsibilities:

  • Involved with Client interaction for detailed specifications
  • Developed functional and technical specifications after analyzing the business requirements.
  • Developed a complete non - functional prototype screens.
  • Involved in Implementation specification document for complete project.
  • Developed new Swing components by extending JTable completely functions like excel sheet with features like multi column filtering.
  • Involved in writing Spring Configuration and Hibernate mapping XML files.
  • Improved the performance of the application by using profilers like JProbe and Jprofiler.
  • Developed Session EJB's to handle business logic and deployed it in Websphere Application Server.
  • Reviewing the code changes done by other team members
  • Used ClearCase for version controlling and integrated with WSAD

Environment:Java/Swings, EJB, XML, Hibernate, spring, LDAP, Oracle 9i, WINDOWS 2000/NT, Linux

Hire Now