SUMMARY

• Over 16 years of IT industry experience encompassing a wide range of skill set, roles and industry verticals including Telecom, financial
• 8 years of IVR application developer experience in design, testing and production of IVR applications across financial and energy industries using Amazon Connect, Avaya and Genesis
• Utilized in - depth knowledge of functional and technical experience in Call Center Applications and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer
• Experience working with AWS Services like Amazon Connect, Amazon Lex, EC2, lambda, S3 bucket, Cloud Formation Template, Cloud Watch, Dynamo DB, X - Ray through AWS Console and successfully integrating them with IVR
• Led and mentored team in developing application that accurately corroborated business Specs and help them resolving critical issues
• Experience in implementing speech recognition to Voice Platforms using Nuance
• Experienced in using GO technologies on Windows, UNIX, and Linux platforms.
• Strong analytical skills, able to set and achieve immediate and long-term goals and meet operational deadlines.
• Demonstrated success working independently and in team environments.
• Extensive work history in Object Oriented Analysis and Design, and Contact Center applications.
• Received Confidential Orion for top contribution on IVR application
• Receive Confidential from Barclays Management for top contribution of IVR delivery for Confidential on Amazon Connect

TECHNICAL SKILLS

Languages: Golang, Java/J2EE, Shell Scripting, SQL, PL/SQL, NoSQL

J2EE Technologies: Core Java, Web Services, Rest, SOAP, Junit, Design Patterns

Frameworks: Spring 3.0, Spring Boot, JPA, MVC, Security, MongoDB, Hibernate, Struts 1.16

DevOps: Jenkins, CICD, Maven, Sonar

Cloud Technologies: Amazon Connect, Amazon Lex, Amazon EC2, Amazon Storage Services S3, CloudWatch, IAM, Dynamo DB, AWS Lambda, Amazon Polly, OpenShift

Scripting: JavaScript, AJAX, Unix Shell, Log4J

Database: Oracle, Mongo DB, MySQL

Web/App Servers: WebSphere, Web Logic, Apache Tomcat.

Version control: GIT, CVS, SVNWeb Technologies HTML, CSS, JavaScript.

Tools: /IDEs IntelliJ, Eclipse, Visual Studio Code, SOAP UI,Postman

Telephony: Amazon Connect, Amazon Lex, Nuance Voice Platform (NVP), Genesis Voice Platform (GVP), VXML, Nuance vocalizer (TTS), Solution Control Interface (SCI), CCPulse, DMA, VAR reporting, Genesis Softphone, VCS, IVR

PROFESSIONAL EXPERIENCE

Confidential

Senior IVR Developer

Responsibilities:

• Responsible for contributing to the architecture, design and to deploy Amazon Connect based Contact Center
• Experience building IVR Call flows within AWS Connect platform, call routing and configuration of Amazon Connect Environment
• Worked on Amazon Connect integration with other AWS Services such as lambda, Lex
• Created Contact Flows for call routing and for special handling scenarios
• Leveraged AWS Polly for TTS
• Created Lex bots for speech recognition and integrated with Lambda’s
• Used Go-Lang to write lambda and deployed stack to AWS Console using Cloud Formation template which contain lambda, lex, IAM Role
• Implemented DAO classes to call the backend databases for certain lookups.
• Involved in effort estimation for different IVR modules and functionality

Environment: Amazon Connect, Amazon Lex, Lambda, Cloud Formation Template, Cloud Watch, Go

Confidential

Senior IVR Developer

Responsibilities:

• Lead and Co-Ordinate development efforts for USCB IVR (release /enhancement, bug fixes)
• Developed and Maintained Avaya IVR application for different line of Businesses like Activation Line, Service Line, Collection Line
• Debug and resoled issue related to grammar error using Avaya Portal logs
• Developed and Integrated Business functionality like Business Card, Change in Term etc.
• Performed Infrastructure Migration, Toggle Implementation and API (REST/SOAP) Implementation as well
• Followed Agile Methodology by participating in Daily Scrum Meeting, Sprint Grooming / review and demo with Business User and Management
• Troubleshooting the IVR integration with Nuance ASR
• Used Jenkins Pipeline to deploy IVR on Development and QA Environment

Environment: Java, Spring, SOAP, REST, Avaya, Jira, ASR

Confidential

Senior Java Developer

Responsibilities:

• Understood the Business Requirement of FASG- IMCO’s Brokerage Functionality and the way Brokerage Business is set up with the Confidential ’s third-party vendor NFS (National Financial Services)
• Participated Daily Scrum Meeting, Spring Grooming
• Involved in stages of Software Development Life Cycle (SDLC) to replace the newer version of NFS API’s
• Consumed web services of NFS including SOAP & RESTful using Java Web Services
• Based on WSDL, prepare components to call web services to get required data from third party vendor NFS
• Used Web Service client SOAP

Environment: Java, Spring, SOAP, REST, Avaya, Jira, ASR

Confidential

Senior Java Developer

Responsibilities:

• Involved in various SDLC phases like requirement gathering, Design, Analysis and Code development
• Developed and designed the EPF Web using React Js
• Involved in different EPF Components for Publisher and Consumer
• Followed Scrum Agile methodology that included two-week Sprint, stand up meetings,
• Back log grooming sessions and retrospective meetings
• Used JUnit Testing Framework for performing Unit testing
• Actively participate in production release tasks by monitoring log files, resolving deployment issues and checkout of the application post release
• Developed Unit Test Cases, User Acceptance Test documents and resolved bugs identified during testing phase

Environment: Core Java, J2EE, React Js, REST API, GIT

Confidential

Senior Java Developer

Responsibilities:

• As a experienced Developer, delivered a new and complex high quality CPG EFTP Workflows to clients in response to varying business requirements for Peoplesoft and Hosted Application.
• Work with QA to create test scripts and scenarios for day 1 separation and customizations to the Crystal Reports.
• Translated customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Communicate activities/progress to Project managers, business development, business analysts and Clients.

Environment: Core Java, Crystal Report,Peoplesoft,Eclipse

Confidential

Senior IVR Developer

Responsibilities:

• Developed and enhanced different call flow for Nipsco IVR, Columbia IVR, BayState IVR, and Outbound Application
• Developed an Automated Outbound Application from Scratch which will make outbound calls Based on list of phone numbers
• Deployed IVR application on Confidential WebSphere Application Server in dev environment
• Used Genesis VCS Services Web Page to monitor inbound and outbound calls
• Monitored Queue Status which include Calls in Queue, Max Time in Queue, Call handled and
• Estimated wait time using Genesis CCPulse
• During IVR Application Server maintenance window, logged in to Workforce Management (WFM) Web and based on Agent Available status, contacted them to log out from Softphone
• And receive call using Desk Phone. Once maintenance window is over asked them to log in back to Softphone
• Used Voice Application Reporter (VAR) from Genesis to drilled down how many calls are complete through self-service, how many calls transferred to Agents and how many had Host Error

Environment: Core Java, XML,VXML,SOA,WFM,VAR, CCPulse, Genesis Voice Portal(GVP),IVR, Confidential DB2

Confidential

Senior IVR Developer

Responsibilities:

• Co-ordinate with business to understand requirement
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Responsible for doing impact analysis and development accordingly
• Involved in re -writing Genesis Softphone application which interact with Genesis Version 8 T Server and perform different operation i.e. Receive Call, Transfer, Conference etc.
• Involved in solving defects in minimal time to have lower impact in business and in adherence to resolve the assigned defects in time and within the Service Level Agreement (SLA).
• Responsible for giving status on ongoing project to client and offshore manager/lead.

Environment: Core Java, Swing, Eclipse, Confidential PCOM( Confidential Personal Communication ), MainFrame

Confidential

Java/J2EE Developer

Responsibilities:

• Developed and contributed to IRP application by implementing MVC using Spring Framework
• Implemented Object-relation mapping in the persistence layer using hibernate
• Involved in injecting dependencies into code using spring core modules
• Used Spring Core Annotation for Dependency Injection

Environment: Java, Spring, Spring MVC, Hibernate, Oracle, RAD 6, Confidential WebSphere application server

Confidential

Java/J2EE Developer

Responsibilities:

• Developed presentation layer using JSP and JSF, Client-side validations are done using JavaScript
• Implemented Struts (MVC paradigm) components such as Action Mapping, Action Class, Dispatch Action Class, Action Form, Validation Framework, Struts Tiles and Struts Tag libraries
• Designed and developed the Form Validations, Controller Classes and Java bean components.
• Depicted Object-Oriented model of System with detailed Class diagrams, Sequence diagrams and Activity diagrams using Microsoft Visio
• Performed Structural changes to database table for new application screens and generated SQL scripts using SQL developer to load and retrieve data

Environment: Java, Struts, Oracle, RAD 6, Confidential WebSphere application server

Confidential

Assistant Java Developer

Responsibilities:

• Designed and developed the application and a framework to support the application using Java/J2EE, particularly JSP and Servlets.
• Involved in creating a web interface using JSP, DHTML and HTML
• Developed multiple formatting, validation utilities in Java, JavaScript functions and CSS.
• Performed Unit Testing of all Modules
• Managed source repository using CVS for version control tool.
• Deployed the application on Tomcat Server

Environment: Java, JDBC, JSP, Servlets, MySQL, Eclipse, Apache Tomcat, HTML, JavaScript, CVS.