Professional Summary

• An industrious and motivated Techno FunctionalConsultant, with over 7years of experience
• Over4 years of experience in Salesforce.com Administrator and Developer Environment.
• Over 3 years of experience in HTML, Java, JSP, JSF Servlets and other E-commerce related programming.
• Worked on 4 full Salesforce.com CRM project implementations.
• Analytical problem solver, able to anticipate issues and create processes and systems that streamline operations, resolve functional and technical concerns to improve efficiency.
• Manage requirement gathering, system analysis and finalization of technical / functional specifications.
• ImplementSFA functionality Sales/Service and Custom solution .
• Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Detailed knowledge and experience in SFDC CRM business processes for automation.
• Experience in design of Dashboards, Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Design of various custom objects, custom fields, role based page layouts, custom tabsas per the requirements.
• Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
• Extensive experience in creating custom reports and analytic snapshots based on user and organizational requirement.
• Understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
• Integration of SFDC with external Web Service API's, using CastIron, Informatica Cloud.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica.
• Experience in writing test Apex classes to confirm at least 75 code coverage before deploying the code to production.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Understanding of campaigns, opportunity, territory and lead management, person account and contacts.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API ,force.com callouts ,Batch and Schedule Apex Programs
• Familiarity with partner relationship management, and customer portal, debug logs, documents tab, forecasting.
• Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.

Technical Skills

PROFESSIONAL EXPERIENCE

Confidential

Saleforce Administrator

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Develop Visualforce pages, Visualforce custom components, portal pages with Javascript for validation.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Integration of Oracle E-Business Suite products master data with Salesforce.com by using Cast Iron Application.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment:

Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components Controllers, App Exchange , Cast Iron 5.6 , Data Loader, HTML, Java Script, Workflow Approvals, Reports, Dashboards, Custom Objects Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows 7

Confidential

Salesforce.com Developer/Analyst

Responsibilities:

• Involved in the preparation of the requirements, low level and high level design of the application
• Prepared the data modal design document which includes standard and custom object relationships
• Involved and Prepared requirement analysis, designing and developing of the dealer grouping module
• Involved and implemented SFA, configuration, Dealers, Contacts, Territory management, Commitments, Metrics, Workflows, Validations Reports, Dashboards, and Dealer Grouping.
• Implemented DealerOne with Outlook Integration, customization of SFDC outlook registry using batch process
• Uploaded hierarchical data using data loader Including dealers, contacts, territory, zip to territory mapping
• Implemented and configured command line data loader to export and purge the commitment metrics data
• Setup/ enhancement salesforce mobile data sets with the mobile administration console
• Developed the Apex, Visual Force pages as part of the POC to display all the dealer groups with related list
• Involved in the preparation of the design documents for SFDC API with Ab Initio ETL data integration, verification and validation of the process
• Implemented Data Migration between sandbox and production for dealer grouping after system testing/ UAT
• Used the Force.com explorer to build and test SOQL and SOSL queries
• Deployment, System testing with Ab Initio, bug fixing for the issues in SIT and UAT

Environment:Win-XP, SFA, Configuration, Workflows, Visual Force, Apex, Web Services, Triggers, Validations, API with Ab Initio, Data Loader, WSDL

Confidential

Salesforce.com Developer / Administrator

Responsibilities:

• Involved in the business analysis preparation of low level design of the salesforce process
• Managed and implemented the SFDC security including security and sharing data, configuring security futures
• Setup SFDC to automatically perform procedures, processes based organization workflows, reports
• Customization of the SFDC functionality using Visual Force and Apex, and Web services
• Involved and Implemented the SFDC setup, administration, configuration of process
• Implemented Outlook integration with salesforce including installing, sending mail, linking, sharing and synch
• Used the Force.com explorer to build and test SOQL and SOSL queries
• Write the Unit test process that verify the Apex code works properly during development
• Prepared the Test plan, Test script, and Test cases of the application
• Implemented Data Migration between different environments like sandbox and production environment
• Deploy support, Bug fixing issues reported in the SIT/ UAT

Environment: Win-XP, Visual Force, HTML, Apex API, WSDL, Eclipse 3.2 force.com, Apex Explorer, DL

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Involved in the business analysis and requirement gathering of the chevron aviation and configuration
• Development of various Automation Services over SFDC using workflows, Apex
• Write the Unit test process that verify the Apex code works properly during development
• Setup up SFDC to automatically perform procedures and processes based on your organizations workflow
• SFDC automation for accounts, contacts, opportunity management of the application
• Used the Force.com explorer to build and test SOQL and SOSL queries
• Implemented Data Migration between different environments like sandbox and dev environment
• Interactions with External Systems using Salesforce of consuming external web services
• Managed and implemented the SFDC security including security and sharing data, configuring security futures
• Development and support production implementation and resolve issues update appropriate systems

Environment: Win-XP, Java Script,, Apex API, Apex, Eclipse 3.2, force.com SDK, Apex Data Loader Explorer

Confidential

Java Developer

Responsibilities:

• Part of 10 member team which is involved in development and implementation.
• Worked on MVC design pattern and Struts 1.1 framework for the project.
• Worked on JDBC, Java Beans, JSP, HTML, JavaScript, Java Swing.
• Used DB2 as RDMBS for application.
• Enhancement of VIS site that was developed in VB.
• Configured and deployed the application packages on application server as and when developed during development phases performed unit testing for the module assigned to me.
• Was responsible for the defect fixing of the application.
• Have used Visual SourceSafe tool as a Version Control tool for source code files.

Environment: Java, Java Swing, JDBC, JSP, Servlets, HTML, VB 3.0, JavaScript, CSS, Java Web Server, DB2, Windows NT, JBOSS, Visual Source Safe.