SUMMARY

• 8 years of overall IT experience which includes around 5 years’ experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator and 3 years’ experience as a Java Developer. Extensive experience in Object Oriented Analysis, Designing and Programming skills.
• Proficient in developing Service Cloud, Community cloud, Marketing cloud and Sales Cloud functionalities, partner and Customer portals, Salesforce CRM AppExchange applications.
• Strong experience in integration, development and customizations of Salesforce.com application using Force, Apex classes, apex triggers, Sharing rules, Page layouts, S - Controls and migration tools.
• Good knowledge in using declarative features like Validation rules, Assignment rules, Auto-response rules to satisfy complex business process automations and worked with test automation
• Worked on Pick lists, Junction objects, Master detail relationships, Lookups, Validation and formula fields, Permission sets, Object Level Security, Record Level Security and Field Level Security.
• In-depth understanding of OWD Org hierarchy and SFDC Administrative skills, import wizard, Dashboards, workflows and validation rules, governor limits, Informatics Cloud Data Loader and data manipulation language for data migration and management in bulk
• Experience with Pardot (marketing automation system), marketo, Veeva, ETL tools like Apex Data Loader, Data loader and Jitterbit
• Good understanding of CRM Business process like Campaign, lead, account and case management.
• Experienced in Salesforce1 mobile apps, SDFC chatter feeds and Salesforce Customer Community, knowledge base, live agent, web-to-lead, web-to-case, email-to-case.
• Configured Sandbox environments for successful production, QA testing and deployment of the applications, migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change sets. Written queries using SOQL and SOSL in apex classes and triggers.
• Integrated Salesforce.com with other internal/external applications usingSOAPandRESTbased web services. Knowledge on using Marketing Automation systems such as Pardot, Marketo, Apttus
• Knowledge on Salesforce lightning schema builder, process builder, app builder, components and lightning connect, MVC and Aura Framework. Used Tabular, summary and matrix reports, to create standard reports and custom reports. Implemented escalation rules and automatic case generation.
• Experience with creating queues, public groups, email templates, custom, reusable Lightning Components and Applications, Approval process, Approval steps which uses email alerts and field updates. Built Lightning applications and made Lightning Components available to other developers through unmanaged packages. Worked with wave analytics, Salesforce CPQandSteelbrick.
• Excellent understanding of Software Development Life cycle (SDLC) with expertise in Requirement gathering, analysis, design, development and testing. Familiar with continuous delivery and continuous integration concepts and/or tools. Expertise in Agile, scrum methodologies and waterfall model. Experience with Production support, Heroku and MEAN stack
• A well-organized, jovial, dedicated, goal-oriented and a hard-working team member with excellent analytical, interpersonal, time managerial and problem-solving skills.
• Aspired to bring esteem for the organization, Women of rectitude, humorous under rigid circumstances
• Highly motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning, Triggers, VisualForce, Apex Classes/Controllers, Visualforce Pages/Components, Web Services, Data loader, Workflow & Approvals, Case management, Dashboards, S-Controls, Snapshots, SOQL, SOSL

Salesforce Tools: Force.com IDE, API tools (Data loader), Force.com Explorer, Migration tool, Excel Connector, AppExchange, Jira, Sandbox environment

Languages: C, C++, J2EE, J2ME, Swift

Databases: SQL/PL-SQL, Oracle, SQL Server, MySQL, MongoDB

Web Technologies: HTML, DHTML, HTML-5, XHTML, CSS, JQuery, JSP, AngularJS, NodeJS, Primefaces

Web Services: Servlets, JDBC, SOAP, REST, WSDL, XML, AWS, Glassfish server 3.1, Tomcat Server

Scripting: JavaScript, JSON, AJAX

Operating Systems: Windows NT, 2000, XP Pro, Windows 7, Windows Server 2000, 2003, Linux, Mac

Version Control: GitHub, Bitbucket, Tortoise SVN

Testing Platform: Selenium IDE

Data Modelling: MS Visio, Tableau, Infogram

Other tools: SKUID, Seibel, NetSuite, NetBeans, Eclipse, XCode, Visual Studio, DOORS, Rally00

PROFESSIONAL EXPERIENCE

Confidential, Mountain view, CA

Salesforce Developer

Responsibilities:

• Writing Apex Classes, Triggers, Visual force pages as per the requirement.
• Working on the test classes and its code coverage
• Analyze and working on JIRA Story as per Requirement
• Complete Development with proper Code Alignment and comments.
• Involved in SCRUM meetings for day-to- day updates.
• Created Custom Objects, Custom Settings, Page Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Created sharing rules and Permission sets according to the business.
• Experience in using POSTMAN and RESTUI web tools in testing the service calls.
• Working with offshore development team and maintained the project in sync. Doing the code reviews.
• Demo what has been implemented by developer on Dev call to share the knowledge with all the Team members. Used Pardot (marketing automation system), marketo, marketing cloud
• Involved in Deployments by creating a Final package that is to be Deployed. As per latest Release Branch, Pushing the code to Stash. Completing the Post Deployment Steps.

Environment: Apex classes, triggers, Visual force pages, Apex Controllers, SOQL and SOSL, Cloud craze, Sublime, Mavensmate, Source tree, Sandbox testing, REST API.

Confidential, New York City, NY

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.
• Worked on Communities, developed a Customer portal using Lightning framework.
• Developed Visualforce pages. Created various Profiles, roles, and Page layouts and configured the permission based on the Organization hierarchy requirements.
• Worked on Service cloud to provide support to the client and Sales Cloud to manage and maintain the organization’s sales territories using Enterprise Territory management.
• Worked on Leads, Accounts, Cases, Contacts Standard objects, search layouts, page layouts, Migration tool, App Customization, custom links and related links.
• Implemented Salesforce Automation (SFA) for Campaign Management, Lead Management, Opportunity Management. Writtenapex REST web serviceclasses for inbound calls to salesforce.
• Created workflow rules to create email alerts, update fields, send outbound API messages to external partners. Generated quotes using salesforce Steelbrick CPQ
• Implemented Approval processes to provide additional control over the content and the process used to approve them.
• Designed HTML Email templates for Auto-response to customers, created approval page layouts and tested using Sandbox.
• Effectively handled Meta Data Migrations in Salesforce using Sandboxes
• Worked with Lightning App Builder to build custom interfaces and lightning component actions to provide a secure way of building client-side custom functionality.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Built and integrated mobile optimized Visual Force Pages of Salesforce1 application and Lightning experience.Used Eclipse based Force.com IDE and Change sets to deploy Apex code.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, custom tabs, reports and dashboards. Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Created Roles, Role Hierarchies, sharing rules and implemented Object Level Field Security to manage critical information on the profile users. Managed field tracking and following records through Salesforce Chatter and enabled notifications and publisher actions.
• Extracted data from Salesforce.com application into large databases (Oracle 10g) for generating large data reports. Worked on Service Cloud full lifecycle implementation.
• Implemented web based case management, automatic - Web to case (on Case Object) to track and solve customer’s issues. Developed estimates for the project and implemented Salesforce.com customizations and drove User Acceptance Testing (UAT).
• Worked closely with sales team and business analysts, trained internal business users to use applications, performed detailed analysis of business and user requirements, and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created various Reports (summary reports, matrix reports, dashboards, pie charts and graphics) and folders to assist managers to properly utilize Salesforce as a sales tool and configured test scenarios in Sandbox environment to implement QA testing.

Environment: Apex Classes, Apex Triggers, Visual force, Security Management, Workflows and Approval processes, HTML, Web services, SOQL, SOSL, JavaScript, Sandbox testing environment, Force.com Eclipse IDE Plug-in, Apex Data loader, Sales Cloud.

Confidential, Chevy Chase, MD

Salesforce developer

Responsibilities:

• Created Tabs, record types, Organization wide default-settings, Sharing rules and queues and groups. Created custom objects and fields for contractual and transactional information.
• Developed APEX classes, Visualforce pages and APEX triggers to develop the custom functionality as per the requirement. Worked with Sales cloud, service cloud and marketing cloud.
• Developed custom Visualforce pages to automate Approval processes that used Email approvals and parallel Approval steps. Generated custom dashboards and reports to analyze clients and claims.
• Designed, built, test and deployed enhancements to Salesforce custom objects, UIs, workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Written project specifications including technical, functional and solution design documents using UML.
• Developed the custom logic to invoke the REST API to encrypt and decrypt the barcodes based on the customer email.
• The decrypted barcodes are scanned and the physical address is retrieved.
• Developed Validation Rules on various objects and created Assignment Rules on Lead object to assign the leads automatically to various group of users.
• Migrated meta data among various salesforce environments and other tools such as Snapshot, Data expert, etc. using Change sets.
• Worked with Dynamic Apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented Data integration using Master Data Management (MDM) and Data Governance.
• Setup activities and customized the apps to match the functional needs and built Custom applications to match the existing business needs with the required enhancements.
• Worked on Wave analytics, a cloud based platform for collecting data from multiplesources, create interactive views of that data, and share views in dashboards.
• Worked on Bulk API and Data Loader in both importing and exporting data from custom and standard objects.
• Involved in writing test scripts for the encryption and decryption logic and interacting with the testing team to help them with Integration and UAT testing. Used Agile Methodology.
• Worked on Test methods to include the controllers and Trigger Handlers to ensure all the apex code has coverage and is being pushed to other sandboxes and production environments.
• Leveraged Project management standards including repeatable timeline, WBS, and SDLC milestones.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), S-Controls, Apex Triggers, Custom objects, Web services, Data loader, Security Controls, Wave analytics.

Confidential, Dallas, Texas

Salesforce Developer/Administrator

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs of the application using the Eclipse IDE.
• Developed Visual Force Pages, Visualforce Custom Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Customized Accounts, Contacts, Leads, Campaigns, Cases, Validation Rules, Workflow rules, Triggers, Apex classes to achieve business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed User Interface using the CSS, HTML tags, Visualforce Components and used JavaScript for front-end validation.Experience in working with Collections like List, Set and Map.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Profile based permissions on fields and objects are enforced.
• Involved in customization and integration of mobile optimized VF Pages of Salesforce1 application.
• Managed the data using the Apex Data Loader and used GitHub for code versioning.
• Experience in working on different deployment tools including Change sets, Eclipse etc.
• Created Custom Objects and defined lookup and master-detail relationships of the objects.
• Created junction objects to establish connectivity among objects.
• Create Wave datasets from using internal Salesforce data and external data sources.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Knowledge in AppExchange Applications for integrating with third party applications.
• Performed a full product review for impacts to assigned product. Engaged in incidents and problems associated with stability and availability of product.
• Reviewed each release for a list of product enhancements being changed and determined integration testing needs for the product assigned.

Environment: Saleforce.com platform, Apex Language, Data Loader, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Security Controls, Eclipse IDE Plug-in.

Confidential, Kansas City, MO

Salesforce Administrator/Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed solutions by customizing various standard objects of SalesForce.com.
• Good experience in development and maintenance of Sales & Service clouds.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented DML operations of Inserting and Updating records.
• Worked with Salesforce.com consultants to implement the business solutions for client requirements.
• Communicating with executive management on project status and project progress against target.
• Created profiles and configured the permissions based on the organizational hierarchy requirements.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.Created Reports and dashboards.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Java/ J2EE Developer

Responsibilities:

• Implemented the modules using the Model View Controller (MVC) design pattern
• Developed GUI related changes using JSP, HTML and client validations using Javascript.
• Involved in designing the application in various design patterns were used in the design of the application.
• Effectively communicated to client, team in Knowledge Transfer sessions.
• Involved in creating UML diagrams: Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Used NetBeans as an IDE and Apache Tomcat as an Application Server.
• Involved in design, implementation, testing, deployment and enhancement of the application.
• Used JDBC for communicating with the database. Wrote Stored Procedures usingPL/SQL.
• Provided extensive pre-delivery support by bug fixing and code reviews and Maintenance.

Environment: HTML, Java, XML, CSS, JavaScript, PL/SQL Developer, UNIX, Oracle, NetBeans.

Confidential

JAVA Developer

Responsibilities:

• Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications.
• Involved in Full Software Development Life Cycle (SDLC). Used Agile Methodology to develop the entire application. Implementing JUnit test cases to test Java classes.
• Designed and implemented the User Interface using HTML, CSS, JavaScript, JQuery and SQL Server.
• Developed Interfaces using JSP based on the Users, Roles and Permissions. Screen options were displayed on User permissions.
• This was coded using Custom Tags in JSP using Tag Libraries.
• Involved in the UI development, including layout and front-end coding per the requirements of the client.
• Used HTML4, CSS, Bootstrap, JavaScript. Worked with Web services.
• Implemented client side validations using JQuery and used JSF core, PrimeFaces and FLEX to develop UI pages.
• Used Hibernate along with Spring Framework to integrate with Oracle database
• Built SQL queries and ETL scripts for data extraction and analysis to define the application requirements.

Environment: JSP, Servlets, Struts, Hibernate, HTML, CSS, JavaScript, JQuery, AJAX, JSON, REST, JUnit, XML, SASS, DOM, SQL Server, WebLogic 10.3.1(Oracle App server), Apache Axis 2.x, Web Services, Eclipse, Agile.