SUMMARY

• Network Alarm Management Network Performance Management Trouble Ticketing Systems
• Ordering Systems Fulfillment Systems Network Activation Systems
• Solution Design Solution Architecture Solution Engineer
• Business Analysis System Analysis Systems Engineering
• Accomplished IT Architect with a talent for recognizing the technological drivers of business success and embracing the emerging needs of customers and stakeholders with vigor and dedication. Expertise in OSS/BSS Architecture, IT Governance, IT Infrastructure, Networks, Products and OSS/BSS of large communication providers and the full lifecycle development method of a capable IT service provider. Analytical thinker with an innovative perspective in successfully devising and implementing costs-effective solutions to vexing concerns. Experienced in facilitating the development of comprehensive solutions through the integration of complex application, data, middleware and system software components to support prioritized Business and IT requirements. Adept at learning new emerging technologies and translating a company's business requirements into necessary technical functions. Avid team player with strong leadership experience, superior communication skills and a talent to interact with all levels of a team. Areas of expertise include:
• OSS/BSS in Telcos Telco Business Processes Full System Life Cycle SDLC

TECHNICAL PROFECIENCES

• Advanced proficiency in the following:
• Process Modeler: Casewise Process Frameworks: ITIL, COBIT Process Development Frameworks: eTOM Architecture Frameworks: J2EE Applications: Office, Visio, Notes Modeling: IBM Rational Software Architect Languages: XML, UML Full Life Cycle Development Methodologies: IBM GS Method, IBM RUP, AT T IT UP Packages ConceptWave Order Care, Integraph's G/Comms Requirements Management: IBM Requisite Pro Defect Management: HP Quality Center, IBM ClearQuest, JIRA Test Management: HP Quality Center PROFESSIONAL EXPERIENCE
• AT T BUSINESS NETWORK SOLUTIONS IT, MIDDLETOWN, NJ 02/2013- 06/2013
• Systems Engineer 02/20130-06/2013
• Wrote the SPP/NEAM Use Cases that described the interaction of SPP/NEAM with IPCAS, EVAS, SMX, BVoIP, INSTAR-AMS, and GCP for the Voice Dynamic Network Applications VDNA Enterprise Migration project designed to define a means to migrate VDNA Enterprise Customers off the legacy Sylantro based VDNA Application Server platform, IPCAS and onto the Broadsoft Broadwork based Enhanced VDNA Application Server EVAS platform Wrote the Driver Use Cases that tied the User Interface Use Cases with those pertaining to communication with Network Provisioning Produced the HLD for SPP/NEAM part that communicated with the Network Systems Mapped the SR to HLD in RequisitePro

Professional experience

Confidential

Solution Architect

Elicited and documented the application, infrastructure, and integration architecture of McKesson Healthcare suite of applications used in CHS owned hospitals. Led the Virtualization and High Availability configuration analysis for McKesson suite of applications Documented the solution architecture of vendor provided solutions in the Infrastructure Packet format required by CHS Architecture Group and identified the architectural risks Led the design of the SSO Single Sign On integration solution for the Ariba OnDemand Contract Management solution which required integrating the Active Directory based authentication used by CHS to authenticate users to the CHS corporate network with authenticating mechanism used by the Ariba OnDemand Software As a Service SaaS application to enable SSO login to the application. Led the design of the hosted QHX Catalyst application integration with the legacy PO Purchase Order and Requisition input system Led the solution design to enable automatic faxing of Physician Summary Report to the Primary Care Physicians and/or Consulting Physicians after a patient is dispositioned from ProMed system using Snapsflow and RightFax products IBM GLOBAL BUSINESS SERVICES, Victoria, Australia 9/2006 1/2008 Managing Confidential

Led the End-to-End business process flow development of important business scenarios associated with business transactions in Network Service Assurance, and Network Planning, Design, and Construction Process areas in Telstra's IT transformation OSS/BSS initiative to transform the legacy IT systems and processes with industry standard COTS products.Formalized the process development framework and process development methodology. Authored a white paper on Configuration and Change Management of Business Process Artifacts and how it may be supported using Casewise Process Modeler and IBM Rational ClearQuest Senior Consultant 9/2006-2/2007 Established the Identification and Authentication security implementation pattern for internet applications hosted in Telstra's Internet Data Center FUJITSU OSS TECHNOLOGIES, Victoria, Australia 2/2006 7/2006

Confidential

Solution Architect

Led the Requirements Clarification, Solution Architecture Definition, and response formulation to Fujitsu's bid to Telstra's NSA Network Service Assurance stream of the OSST Operations Support System Transformation project request for proposal and bid to transform Network Performance Alarm Management systems to support Telstra's legacy and next generation networks.

Confidential

Professional experience continued

TELSTRA CORPORATION, Victoria, Australia 3/2004 12/2005 Senior Solutions Engineer 3/2004-12/2005 Led the requirements and solution definition of a Near Real-Time Performance Monitoring Reporting OSS system which enabled the identification of network resources that have exceeded or about to exceed, capacity issues caused by unexpected step changes in demand and short term changes and supported a process to fill the gap between real-time capacity fault condition monitoring/alarming and long term capacity augmentation processes. Led the solution definition of MWAN Application Reporting, Performance Control to extend Telstra's MWAN offering to support Application Reporting, Control, Application Response, Live Baseline Reporting, Threshold Management Led the solution definition of End-to-End Carriage Management based on Visual Network's Visual Uptime Select Customer Network Management OSS technology which enhanced the customer service for Multi National Customers by providing proactive alarm monitoring, fault diagnosis, and SLA management tools to Telstra's Global Customer Operations group so that MTTR can be decreased, costs reduced through reduction in SLA rebate payment due to reduced fault resolution time by pinpointing if the problem is in the carrier side, in the local loop, or in the customer side, increased Telstra's competitive advantage by supporting the ability to support stringent, high risk SLA/SLG in a highly competitive global market, and allowed worldwide online access to customer's for their VPN performance reports. Led the solution definition to extend reach of metro-based Telstra Wholesale Ethernet Service and features to allow customers to extend the reach of their VPNs and to allow them online portal access to performance reports, alarms, and configuration. Led the solution definition of Accelerated CPE - branded Solution to Sales based on an IP Capable Digital KTSs, from 2 vendors, equipment finance, carriage for PSTN and ISDN voice services and SPOA for customer support functions: CRM, OM, Activation, Assurance Billing on one bill. IBM GLOBAL SERVICES, Australia New Zealand 8/1997 12/2003

Senior IT Architect

Led the requirements definition, design, development and deployment of a mid range batch processing OSS system with challenging batch window and turnaround requirements to provide Telstra with the ability to manage and bill usage of retail proprietary products and bar access to products based on credit management requirements for service provider customers with a retail relationship with Telstra using PSTN IN. Led the design of the OSS systems architectural solution to automate the switch activation task associated with the provisioning BRI-ISDN following previously unsuccessful/abandoned efforts