SUMMARY

• Leading 2 Scrum teams consisting of 15 members to streamline a multifaceted compliance project and development teams in self - organization.
• Regular reporting both internally and to the client, by helping to determine team velocity and other measures of throughput.
• Provide visibility for clear priorities updated regularly, dependency management, WIP limits to maximize velocity, clear timeboxed goals, and continuous improvement for the health of the product.
• Collaborate with multiple roles and teams to allow for the smooth flow of work from intake through operations.
• Organize and facilitate agile activities and ceremonies including daily stand-up meetings, sprint reviews, retrospectives, sprint and release planning, and product backlog refinement sessions.
• Worked closely with product management and technical stakeholders to clarify the schedule, status, and details of each track.
• Work with business team and client stake holder for production issues and provide them road map to resolve them.
• Work with product Architect for identify the solution of the defect and present that solution to production support team and business team for their approvals.
• Facilitate teams’ planning and tracking activities while coaching in Agile principles
• Successfully transform the team’s waterfall mindset to Agile by developing effective training materials for teams to understand Agile delivery.
• Assisted product owners in preparing and refining the backlog for program increment as well as sprint planning.
• Helping the product owner and development team to achieve customer satisfaction.
• Identified and remove impediments that interfered with the ability of the team to deliver the sprint goal resulting in meeting sprint goals in 99% of sprint.
• Facilitate and plan for go-live activities.
• Analyze and think quickly and to resolve conflict.
• Knowledgeable in techniques to fill in gaps in the scrum.
• Effectively manage user story estimation and forecasting.
• Help the scrum team achieve higher levels of scrum maturity.

Areas of Expertise

• CSPO
• ICP-ACC
• Project Management Professional PMP, PMI
• Microsoft certified Azure Solutions Architect
• Management Skills
• Coaching
• Public Speaking
• Leadership Skills
• Presentation
• Scaled Agile Framework
• Product Backlog Grooming
• Waterfall-to-Agile Migration
• JIRA, Confluence, Miro and Trello
• Software Development Life Cycle
• Java, J2EE, SQL, Azure, XML, PL/SQL, GIT
• Oracle 12C, SQL Server
• Process Engineering
• Budget Control
• Scope Definition
• Cross-Function Leadership
• Conflict Resolution
• Cost Reduction Strategies
• Technology Integration

PROFESSIONAL EXPERIENCE

AGILE SCRUM MASTER & Project Manager

Confidential, Pasadena, CA

Responsibilities:

• Leading 2 Scrum teams consisting of 12 members.
• Coach the team to improve collaboration and self-management, promoting healthy interactions both within the team and with external stakeholders.
• Guide direction on vision, enable critical decision-making, help unblock escalated issues, and visibly champion effort of transformation management strategy.
• Be an ambassador for agile and a catalyst for continuous improvement - role model’s agile principles and behaviors
• Utilize team feedback and metrics (e.g., quality, delivery, cadence, etc.) to identify areas of opportunity and work with team to continuously improve.
• Coach the team to improve collaboration and self-management, promoting healthy interactions both within the team and with external stakeholders.
• Leading all sprint planning, Sprint reviews, sprint retrospectives and daily scrums with development team resulting in product futures.
• Worked closely with product owner and technical stakeholders to clarify the schedule, status and details of web and mobile tracks.
• Work with business team, client stake holders and product owners for production issues and provide them road map to resolve them.
• Work with production support team to understand defects/incidents and present those defects and incidents details to Architect for identify the solution.
• Facilitate teams’ planning and tracking activities while coaching in Agile principles
• Successfully transform the team’s waterfall mindset to Agile by developing effective training materials for teams to understand Agile delivery
• Assisted product owners in preparing and refining the backlog for program increment as well as sprint planning
• Coach teams to surface bottlenecks, identify contributing factors, and employ various continuous improvement techniques to drive improvement.
• Identified and remove impediments that interfered with the ability of the team to deliver the sprint goal resulting in meeting sprint goals in 86% of sprint.
• Leverage expertise to inspire shared sense of purpose within the team by focusing on the goals and method of execution.
• Influence teams within the Risk organization and build relationships to drive a successful outcome of a project, measured by the team's performance using Agile metrics.
• Encourage innovative ideas to help address new challenges and drive business results.
• Utilize Design Thinking and Business Process Engineering to work closely with cross-functional teams and stakeholders to define a project scope and objectives for project members.
• Remove impediments and coach the scrum team on removing impediments.
• Facilitate scrum of scrum with offshore teams in India, Mexico and USA team.
• Facilitated Scrum of Scrum calls to build synergies and bridge communication among various technology teams
• Implemented Agile mindset by conducting burn down chart, team velocity analyses, and continuous improvement initiatives
• Organized and improved agile practices and values, increasing productivity and over all team satisfaction.
• Led and coordinated the daily stand-up, sprint planning’s, sprint demos, sprint retrospectives and backlog refinements resulting in on time delivery rate of 92%
• Facilitate and plan for go-live activities.
• Helped the team to develop, capture and analyze metrics to facilitate team improvements resulting in the automation of manual reports that saved 90 hours monthly
• Assisted team with making appropriate commitments through story selection, task definition and feature selection

AGILE SCRUM MASTER

Confidential, Pasadena, CA

Responsibilities:

• Worked as Scrum Master for a team of 20 team members of continuous glucose monitoring systems fordiabetes management.
• Implemented Agile methodologies and Scrum ceremonies to facilitate the on-time product delivery
• Facilitate scrum of scrum with offshore teams in India, Mexico and USA team.
• Facilitated Scrum of Scrum calls to build synergies and bridge communication among various technology teams
• Implemented Agile mindset by conducting burn down chart, team velocity analysis, and continuous improvement initiatives
• Facilitate Daily scrum, Sprint Planning, Sprint Demo and Sprint retro meetings.
• Coaching the team on Agile principles and processes.
• Track and remove internal and external impediments for the scrum team.
• Facilitate the Grooming session with product owner, to built product backlog.
• Facilitate and plan for go-live activities.

Technical Lead

Confidential

Responsibilities:

• Responsible for end-to-end ORPOS deployment for more than 1000+ retail stores.
• Defects fixing for SLA based incidents resolution to support.
• Used HP Quality center for defect tracking.
• Used Rally for creation of the user stories.
• Work with BA team to finalize the requirement in terms of feasibility.
• Code review
• Defect analysis
• Handling demo with client
• Providing solutions for technical issues
• Technical Documentation project
• Training for new team members
• Interviews for new team members
• Highlighting technical risks.

Technical Lead

Confidential

Responsibilities:

• Responsible for client site implementation as well as technical inception and elaboration of upgrade VPOS.
• Worked on configuration of Ingenico payment device setup and request/response on VPOS.
• Worked with external application team on integration of VPOS application.
• Customized the back-office reports based on discount codes
• Customized the till restrictions based on register details to avoid till duplicates
• Handling the exception on devices for smooth transactions flow on VPOS
• Created value addition coding to handle the Queue exceptions, which causes transactions failures across the stores.
• Involved in new store configurations and device setup for new store rollouts across different regions to support store operations.
• Provided production support in resolving the critical incidents to prevent business loss.
• Identify and implement long term improvement activities to continuously improve the service provided to business.
• Monitor Server log, incident register and troubleshoot the errors found during deployment.
• Developed Store traffic show on VPOS to track the physical traffic count on VPOS
• Customized the receipts based on business requirements
• Actively involved in aspect of system implementation.
• Worked closely with client’s technical and functional team to get the Oracle Retail VPOS implementation.
• Responsible for reviewing all the design documents and code that delivers to client.
• Incident management- provides the third level production support.
• Have worked on Specification Documents, Technical Specification Documents, Business Requirements Documents, Use Case Diagram and Data Flow Diagrams.
• Identify documentation process scope: process flow, procedures, ongoing supervision procedure, memos, user manual, training materials.
• Worked on various tools such as Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft Power Point.
• Responsible for reviewing all the design documents and code that delivers to client.
• Incident management- provides the third level production support.
• Defects fixing for SLA based incidents resolution to support the issues on VPOS.
• Used HP Quality center for defect tracking.
• Used Rally for creation of the user stories.

Sr. Java Developer

Confidential

Responsibilities:

• ORPOS customization as per client requirement.
• Production bug fixing.
• L3 Support.
• Database analysis for production issues.
• Participate in internal and customer meetings assisting with the ongoing evolution of technology offerings
• Troubleshoot and identify performance related issues.
• Log issues in JIRA.
• Provide impacting analysis document to business user.
• Work with production support team to reproduce the production issues and for workaround.
• Managing complex technical projects from inception to completion.
• Managing PBI and assigning defects to team.
• Coming up with solutions to a variety of technical problems.
• Directing project team members.
• Ensuring projects are conducted in compliance with applicable government and regulatory procedures.
• Working closely with engineers, product managers and QA teams.
• Writing up all project related documents.
• Carrying out integration testing.
• Reviewing deliverables across projects.
• Assigning tasks to individual project team members.