Tech Lead Resume

PROFESSIONAL SUMMARY:

I Confidential has 12 years of IT experience in Application and Infrastructure Support, Implementation and Platform Operations.
Have strong knowledge and understanding of ITSM modules - Incident management,
Problem management, Change Management, Escalation, Knowledge Management and
Service now. Have knowledge on Jenkins, CMDB, GitHub, AWS cloud and Data Dog. Experienced in Application servers on UNIX and Windows environment. Involved in Move to Production activities during the scheduled and emergency release process.
Excellent team management and leadership skills with strict adherence to timeliness. Handling escalations related to availability, poor performance and data timeliness issues. Review of SLA metrics for incidents and report it to the higher management and work towards the improvement of the same.

TECHNICAL SKILLS:

Operating Systems:: Windows, Unix & Linux

Languages: Shell Scripting

Databases: Basics of SQL and Oracle

Web Related: Apache, Tomcat

Tools: & Utilities: Excel, Toad, SQL*Plus, Tidal, Putty, Service Now, Jenkins, CMDB, Data Dog, GitHub, AWS Cloud Basics

Domain Knowledge: ITIL, Incident, Escalation, Problem, Change, Knowledge and Release Management, Service now

PROFESSIONAL EXPERIENCE:

Confidential

Tech Lead

Environment: (with skill versions)

Responsibilities:

Application configuration in CMDB, build jobs in Jenkins and do regular releases and maintenance deployments for both Client/QED and Prod environments.
Responsibility to plan and execute the monthly maintenance patching for all our application servers.
Create/Review the changes during the CAB calls.
Set up alerts for our applications like iMon, MR alerts, Sitescope and Next vision. Drill down the alerts by checking the Error and Tremor GUIs
Involved in Nuke and Pave RHEL migrations
Working closely on Datadog: Cloud Monitoring as a Service

Confidential

Application Support

Environment: (with skill versions)

Responsibilities:

Application and Infrastructure support and web administration.Involved in monitoring, maintenance, and support for application.
Proactive monitoring and recovery of the scheduled tidal jobs related to applications. Trend analysis of the various incidents encountered and raise Problem records as appropriate.
Work closely with the team for smooth closure during month end, quarterly and year end activities.
Involved in deep level investigation with development team for root cause analysis and work with them for the RFC (Request for Change) process.
Worked with DEV team in analyzing and providing proof for various problem records raised during escalations and other instances of repeated fall outs.
Work with the team in performing move to production activities for monthly, quarterly and emergency releases.
Problems with Weblogic Server such as failures, unable to start/stop managed or admin server etc
Writing UNIX scripts for handling tasks such as monitoring disk space, process service alerts, automating daily tasks etc.

Confidential

Application Support

Environment: (with skill versions)

Responsibilities:

Production monitoring - Involving proactive health checks in tidal job schedulers, application URL’s, Data loads, Performance checks, configuring proper BSM/Site scope alerts.Incident Management - monitoring incident queue in HPSM and working on incidents based on their criticality
Change Management - Involved in various stages of CM like design, implementation, validation in monthly updates/break fixes/emergency fixes/enhancement/patch updates/S2S failover rehearsals
Escalation Management - Active participation as L2 support in escalations and providing fixes and root cause analysis in down/poor performance/Data timeliness issues
Problem Management - Coordinate with business super users and address recurrent issues and create PM tickets collaborating with Development team for root cause analysis and fixing on permanent basis

Confidential

Application Support

Environment: (with skill versions)

Responsibilities:

Creating KM Groups and Adding Users.
KCS Competency Program - Granting required access like KCS I / II / III roles. Continuous follow ups on application runbooks.
Encourage team to create/use Knowledge articles