SUMMARY

• Over 7+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 6+ years of experience as a Certified Salesforce CRM Developer and Salesforce configuration and consulting experience.
• Experienced in Agile Scrum methodologies.
• Interpreted the sequence of actions for the business process using the Workflow Alerts & Approval.
• Good Experience in building Visual forcePages, Custom Controllers, Apex Components, Apex Triggers, SOQL and SOSL.
• Hands on experience on Salesforce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex Classes, Controllers, Test Classes for minimum 90% coverage.
• Highly Expertised in Apex and Visualforce, Designing and developing custom code for data migration and integration.
• Had Strong written / verbal skills and ability to work with different users to fulfil goals.
• Prepare documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Good Knowledge in Developing custom APEX classes, triggers, and Visualforce pages, applying design patterns to control code execution, avoid runtime limits, and remain bulk-safe.
• Handling Congiguration settings and enhancements in sales and service cloud.
• Experienced in Software development role, focused on analysis, design and object-oriented programming.
• Experienced customizing standard objects Accounts, Communities, Site management,Contacts, opportunities,Forecasts, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages
• Extensive Experience in building Visual forcePages, Custom Controllers, Apex Components, Apex Triggers, SOQL and SOSL.
• Strong expertise on various Salesforce.com APIs like SOAP, REST, BULK, and Streaming API
• Helping the Business team in carrying out the User Acceptance Testing.
• Keeping the data secure and related solving the related issues.
• Also have experience with ETL tools like Data loader.
• Executing Test Cases in QC and logging defects.
• Involved in Functional, Regression, End2End and BAT/UAT testing.
• Reporting overall project status on weekly and monthly basis to higher management.
• Interacting with Business and IT Analysts to understand requirements and work on BAT/UAT Test Scenarios and Test cases
• Involved in Functional, Regression, End2End and BAT/UAT testing.
• Extensive Knowledge in Design and Development of User Interfaces using HTML, DHTML, AJAX, XML, XSL.
• Analysis, design, development and integration of UI components with backend using J2EE technologies such as Servlets, Java Beans, JSP and JDBC

TECHNICAL SKILLS

Salesforce.com: Salesforce.com administration, Apex Code, Visual force(Pages, Component & Controllers), SOQL (Salesforce Object Query Language),Apex Explorer, Apex Data Loader, Apex Web Services, Apex Triggers,SOSL, Dashboards, Case Management Automation, Custom Objects, Integration with 3rd Party tools, Workflow & Approvals, Triggers, Record Types, Analytic Snapshots, Case Management Automation Custom Objects, Custom Tabs, Sandbox, Eclipse IDE Plug-in.

Programming Languages/Java Technologies: APEX, C#, VB.NET, C, Java, EJB, Servlets, JSP and VB 6.0.

Web Technologies: ASP.Net, Web Services, XML, HTML, DHTML.

Scripting Languages: VBScript, JavaScript.

Databases: MySQL, SQL Server, MS Access 2003, Oracle 10g/9i

Web Servers: IIS, Tomcat

IDE: Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, MS Visual Studio.NET 2003/2005, MS Visual Studio 6.0, Expression Blend 2, Net Beans, Eclipse 3.4.1, My Eclipse 7.0 .

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Sr. Salesforce Developer

Responsibilities:

• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Developing new features for Tasks and Calendar applications onSalesforce1 andSalesforceSFX platforms (Java,JavaScript, CSS, HTML, Aura, PL/SQL, Eclipse).
• Developing Visualforce pages using APEX, Designing and developing custom code for data migration and integration.
• Strongly handled some standard objects such as Campaigns, objects Accounts, Communities and Site Management,, Reports and Dashboards, cases and articles, Opportunities and Forecasts.
• Developing Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Analyze cases and document solutions related to issues during production and maintenance.
• Involved in Integration Salesforce with other tools.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems toSalesforce.com..
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed apex REST web services classes for external applications accessingsalesforce.com data with restricted access.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for integrity of the data.
• Developing Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.
• Created HTML Web pages utilizing JavaScript and CSS.
• Configuration settings and Enhancement in sales and Service cloud.
• Developing, test, and debug programs, and maintain simple to moderately complex web-based interactive programs.
• Participating in requirement reviews, actively worked to uncover and resolve ambiguous and invalid requirements.
• Tasks utilizingjavascript, jQuery and Node.js to enhance application's functionality.
• Mainly focusing on developing Visual force Pages, Custom Controllers, Apex Components, Apex Triggers, SOQL and SOSL and used Object - oriented Concepts.
• Analyze cases and document solutions related to issues during production and maintenance.
• Applying change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking shipping and payment of raw materials and products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Creating page layouts according to the user requirements.

Environment: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, SQL, JavaScript, Web Services API, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JQuery, JSON.

Confidential, San Antonio, TX

Sr. Sales force Admin

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Used Visualforce components like Form, Page Block, PageBlockSection, Command Button, Action Function, PageBlockTable and Repeat for developing Visualforce pages.
• Developed rich UI using custom Cascading Style Sheets (CSS) in Visualforce pages and used Java Script, JQuery for client-side validations.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.
• Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
• Customized standard features like auto-response, assignment, escalation rules on Lead and Case object.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using Visualforce pages.
• Prepared data mapping documents and migrated data from Siebel to Salesforce using Data Loader
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, JQuery.

Confidential, Basking Ridge, NJ

Sales force.com Developer

Responsibilities:

• Worked closely with Business user groups in ironing out Requirements and was responsible for Designing Solutions.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed Visual Force Pages, Apex Classes, Apex Components and Apex Triggers for various functional needs in the application.
• Worked with various salesforce.com objects Standard objects like Accounts, Contacts, Leads, Case, Reports and Opportunities.
• Designed page layouts, search layouts to organize fields, related lists and other components on record pages.
• Used different record types for different countries and assigned permission sets for particular agent’s profile.
• Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic.
• Created various Profiles, Permission Sets, and Public Groups and configured the sharing settings based on the organizational hierarchy requirements.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed Custom Report Types and Reports, Dashboards which roll up Split and Un-Split revenue by Rep, Role or Division.
• Created workflow rules, Page Layouts, Validation Rules and Approval Process based on Business needs.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Deployed the code developed in the Dev sandbox to the Test Sandbox and the Production sandbox using force.com migration tool.
• Customized Forecasting by building the Role Hierarchy in order to submit their forecast on weekly basis and to track the quarterly revenue.

Environment: Salesforce.com Enterprise Edition, Apex, Visual Force, Data Loader, HTML, Java Script, CSS, Workflows & Approvals, Reports, Eclipse IDE Plug-in, Customer portal, Force.com Sites, SOQL, SOSL.

Confidential

Sales force Admin

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Used Visualforce components like Form, Page Block, PageBlockSection, Command Button, Action Function, PageBlockTable and Repeat for developing Visualforce pages.
• Developed rich UI using custom Cascading Style Sheets (CSS) in Visualforce pages and used Java Script, JQuery for client-side validations.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
• Customized standard features like auto-response, assignment, escalation rules on Lead and Case object.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using Visualforce pages.
• Prepared data mapping documents and migrated data from Siebel to Salesforce using Data Loader
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, JQuery.

Confidential

Java Developer

Responsibilities:

• Responsible for analysis, design, development and integration of UI components with backend using J2EE technologies such as Servlets, Java Beans, JSP and JDBC
• Used Spring Framework 3.2.2 for transaction management.
• Used spring for Transaction management and Hibernate3 to persist the data into the database.
• Writing JSP's for user interfaces, JSP's uses Java Beans objects to produce responses
• Developed SOAP web services using JAX-WS and Restful web services using JAX-RS and provided to other external applications.
• Created controller Servlets for handling HTTP requests from JSP pages
• Writing JavaScript functions for various validation purposes. Writing Java Beans to contain data objects.
• Designed, developed and maintained the data layer using Hibernate and performed configuration of Spring Application framework.
• Implemented the presentation layer using Struts2 MVC framework
• Created HTML Web pages utilizing JavaScript and CSS.
• Involved in developing distributed, transactional, secure and portable applications based on Java technology using EJB technology.
• Developed the bus interface to send and receive the request to other system using Tibco Rendezvous
• Deployed web applications in weblogic server by creating Datasource and uploading jars.
• Created connection pool Configured deployment descriptor specifying data environment
• Implemented Multithread concepts in java classes to avoid deadlocking.
• Involved in High Level Design and prepared Logical view of the Application.
• Involved in designing and developing of Object Oriented methodologies using UML and created Use Case, Class, Sequence diagrams and also in complete development, testing and maintenance process of the application
• Created Core java Interfaces and Abstract classes for different functionalities.
• Assembled components and deployed on Server by utilities.

Environment: Java/J2EE, JSP, XML, CSS, XSLT, AJAX, Struts2, Spring Framework 3.2, EJB3, Web Services JAX-WS, JAX-RS, Oracle, JUnit, Windows XP, Weblogic Application Server, Hibernate3, ANT1.8, Eclipse3.x, Rational Rose, Log4j, SOA tool