SUMMARY:

• Business Project Manager with extensive experience in the Automotive telematics, IT and OEM Electronics industries
• Proven ability to analyze, plan and lead project teams, managing scope initiatives to completion
• Execute phased strategies for prompt, quantifiable results that continue to deliver organizational value
• Deployment Services Team Leader with seasoned customer onboarding engagement capabilities
• Oversight of deployment teams, install confirmation of functioning devices, fulfillment of launch
• Pilot/deployment to go live readiness buyoff with customer after mutual agreement of scope attainment
• Transition to customary support, and close of completed effort
• Created fast tracking ad hoc process to gain on time cross - functional launch readiness buyoff, paralleling the agile development of two Confidential Connect telematics product automated billing and retail network expansion initiatives.
• Transitioned an OEM’s embedded Connected Car Services from limited content mobile device middleware communications with the OEM’s dated backend, to an onboard modem and much expanded Confidential -OEM services and Mobile App interface communications.
• Successfully onboarded dozens of Confidential Connect Confidential customers of all sizes, by efficiently managing cross-functional teams and resources, overseeing device installations and launch, then transitioning customer to support.
• Prepared a leading global luxury OEM’s Mobile App service for global Lincoln brand telematics launch into the China marketplace.
• Recruited to a select Telematics team, which created the global first, fully Application Programming Interface (API) accessible Oracle cloud-based Connected Vehicle Solution for Hyundai Blue Link.
• Enabled the launch of Confidential Uconnect’s newest Telematics radio through management of 3 key launch initiatives.
• Accomplished 5000+ hours of documented Business Project Management coordination during my 9 years of product and marketing management at Confidential . Achieved global Project Management Professional (PMP) Jan 2012, and continually re-certified this PMP through 2027.

PROFESSIONAL EXPERIENCE:

Confidential, Basking Ridge, NJ

PROGRAM MANAGER, ePMO

Responsibilities:

• Assembly of Team, confirmation of scope, initiation of effort and process leadership
• Creation, maintenance and tracking of program plan and progress to team, stakeholders and Exec mgt
• Hosting of program meetings with summarization to attendees, stakeholders, and management
• Identification of emerging issues and confirmation of assignment to owners, with follow up to resolution
• Tracking of identified Actions, Issues, Decisions, Assumptions, Risks, and Dependencies within RAID log
• Escalation of unresolved issues to maintain program progress
• Documentation of program progress, processes, solutions, and artifacts
• Scope management and delivery through the life of the program effort
• Launch readiness confirmation and cross - functional buyoff approval to launch
• Launch attainment and communication to the organization and customer
• Identification and resolution of post-launch issues
• Formal closing communication and archiving
• Ensuring that ePMO Best Practices are followed in my program mgt activities

PRODUCT DEPLOYMENT MANAGER

Confidential

Responsibilities:

• Managed more than 30 Customer SOW deployments in 2 countries Led 3 product pilots to successful customer contract culmination
• Coordinated Install plans and reporting while onboarding Enterprise, Strategic Gov t and SMB accounts
• Collaborated with Installation Partners addressing vehicle and asset device installs
• Documented key PS processes for future PL team
• Interviewed functional partners to document the PS Opportunity Lifecycle process, uncovering efficiency opportunities
• Created Support Cases and submitted Material Returns as needed, to address emerging customers concerns to resolution
• Mentored new PS team members to ensure successful onboarding
• Drafted Weekly Deployment Services (DS) summaries, and provided periodic DS management readouts
• Synergized ROI Acceleration - On scope, on timing, on budget to improve customer productivity

Confidential, Metro Detroit, MI

SENIOR BUSINESS DOMAIN CONSULTANT/BUSINSS ANALYST

Responsibilities:

• Engaged as a core member of an enterprise team partnering with a leading global OEM, to transition the OEM s Service Delivery
• Network (SDN - Microsoft Azure firmware) from limited content mobile device middleware communications with the OEM s backend to an onboard 3G modem and much expanded OEM backend and Mobile App interface communications. Added complexity arose from transitioning the above in parallel to the OEM s pending Mobile App launch into the China marketplace.
• Diagrammed OEM SDN, Mobile App, and Backend Interfaces for initial Organizational understanding of current state SDN function
• Documented OEM Mobile App & LightHouse/Security authentication through the SDN to OEM Backend Interfaces and Web Services engaged throughout the Mobile App User authorization, registration, and daily User login authentication sequence
• After extensive SDN Gap Analysis of OEM Backend Interfaces, identified and prioritized closure recommendations for areas of concern, in preparation for initial OEM Mobile App China launch. Then worked alongside OEM BA to eliminate these concerns through the implementation \of these recommended solutions
• Revised China Mobile App Use Cases and drafted Change Requests to recognize changing or emerging User experience needs of the regional China Business and IT Owners
• Domain consultant between OEM client and Cognizant LightHouse/Security BA to manage complexity of LightHouse oAuth soft tokening and recovery process throughout the lifetime Mobile App User engagement and interaction experience
• Comprehensively reviewed the China Mobile App Functional Specifications with Cognizant s QA Test Team, to identify the appropriate Test Cases needed to fulfill China Mobile App QA buyoff
• Created Mobile App and Backend Interface Artifacts to enhance organizational onboarding knowledge, and posted them to OEM and Cognizant SharePoint Team sites
• Managed the compilation of a weekly sub-team status report to our Engagement Manager which Cognizant provides to the Client, detailing Team s, ongoing progress, and core focus of our upcoming efforts

Confidential, Farmington Hills, MI

SENIOR PRODUCT MANAGER

Responsibilities:

• Recruited to a select team charged with establishing Minacs' Connected Car capabilities by creating the first global, fully Application Programming Interface (API) accessible cloud - based, Oracle Connected Vehicle Solution. Subsequently launched as Hyundai Blue Link - Gen 2, the primary initial focus was in establishing the underlying Billing & Administration processes to support the introductory telematics offer, registration, provisioning, and account management of newly onboarding Hyundai Blue Link customer profiles.
• Contributed to the development and enhancement of the multi-year Hyundai Blue Link enterprise Telematics initial Letter of Intent (LOI), interim Statement of Work (SOW), and final Statement of Services (SOS) contractual agreements
• Created a Customer Journey experiential description to depict all of the expected Minacs Connected Car Telematics service capabilities, for use in creating an OEM friendly, offline User Interface (UI) demo through Denovo
• Compiled a consolidating Program Operations Document to be used as a living resource by current and newly onboarding Hyundai and Minacs Telematics staff members
• Transformed an extensive TMForum Business Processes Framework (eTOM) Excel spreadsheet into a review friendly Word document format, to be used as a comment-trackable launch checklist for review with Hyundai prior to Hyundai Blue Link Gen 2 launch buyoff

Confidential, Auburn Hills, MI

BUSINESS CONSULTANT

Responsibilities:

• Served as Project Manager for the Uconnect™ newest Telematics radio family launch. Activities included an initial compilation of a launch gap analysis of Uconnect Telematics cloud support by Confidential ’s wireless provider Sprint, and creating and validating Remote Voice Recognition Quick start Guides for new radio programs. Collaborated with HERE® in leading cross-functional business process development work teams to support Confidential ’s first dealer activated embedded navigation system, and successful launch for US and Canada Markets.

Confidential, Farmington Hills, MI

SENIOR MARKETING SPECIALIST

Responsibilities:

• Advised senior Harman management through insightful business recommendations, and enabled account managers to effectively target improved product application rates and profitability. Developed comprehensive annual Marketing Plans, identified specific account initiatives, integrated budgets, and specified measures to track performance to plan. Provided complex project management of multi-faceted marketing activations for key corporate sponsorship events and capabilities presentations. Regularly prepared launch support materials and represented organization at OEM press launch events and product opportunities.

Confidential, Detroit, MI

MARKETING SOLUTIONS MANAGER

Responsibilities:

• As a Marketing Solutions Manager at Confidential, I fulfilled the roles of Market Planner, Product Planner, facilitated New Business Case Development, represented vehicle needs in international markets and provided foundational Confidential Web solutions planning.