Summary:

• Have a good experience in working with Java, JSP, Servlets, JDK 1.4, scripting languages XML, XSD, CSS, HTML, JavaScript, Oracle, web service, Soap, WSDL, AJAX, MyEclipse and Windows XP.
• Good knowledge in implementing batch processing and apex scheduling.
• Good experience in deploying applications from Sandbox to Production instance and change sets.
• Having good Knowledge on Knowledge Management, Translation workbench, and Content Management.
• 6 years of overall IT experience with CRM Sales force and Java Development.
• Certified Salesforce Developer.
• Comprehensive understanding on SFDC full life cycle, Agile Software model and Waterfall model.
• Administration, Configuration, Implementation and support experience on Salesforce.com CRM.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements.
• Knowledge in Salesforce.com architecture, Force.com Apex Classes, and Apex triggers, Designing Visual force Pages, Components and Controllers considering the Governor Limits.
• Good Understanding and Knowledge in designing Report, Dashboards, and Analytic Snapshots.
• and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.
• Expertise in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, Setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Hands-on experience in using Apex Explorer and other Third party application in App exchange such as Outlook Connect, Informatica data loader.
• Good experience in working with the data loader from the command line interface and easy-to-use wizard interface.
• Good understanding of site.com, custom portals and partner portals.
• Experience in Implementing and executing System Logs and Debug Logs.
• Experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Excellent listening, written and good communication skills with the ability to influence across various internal/external leadership levels.
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

Technical Skills:

Confidential

Professional Experience:

Confidential

Salesforce Admin/Developer

Description: Confidential is a leading provider of on-demand compliance and security solutions for mid-sized organizations. The cloud powered, on-demand platform utilizes software-as-a-service SaaS to enable the customers the easiest way to secure their networks and comply with policies and regulations Alert Logic required an Salesforce.com Administrator to be responsible for leading the scoping, ongoing administration of and training on applications in the record database, implemented on the Salesforce.com platform.

Responsibilities:

• Enabled Partner relationship management PRM and Customized Partner portal pages using visual force to allow partner users to log in to web portal rather than through salesforce.com.
• Basic administration of Alert Logic's Salesforce.com instance.
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization's business needs.
• Created custom links on the page layout using Visualforce.
• Worked with operational team to maintain, track and enhance our customer service activities.
• Involved in performing database de-duping and cleanup procedures.
• Developed Apex Classes, Controller Classes and Apex Triggers to manage the workflows in the system and for various functional needs in the application.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Create complex formula fields to automatically calculate values based on the contents of other fields.
• Developing reports, dashboards, and processes to provide day to day reports from clients Information.
• Create custom fields for custom Objects and for standard Object to capture additional information.
• Created various Record Types to offer different pick list values and page layouts to different users based on their profiles.
• Worked with development team to integrate web and online initiatives into the database.
• Created data migration document for import/export of data from Salesforce.com environment.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force, Workflows, Email Updates, Web Services API.

Confidential

Salesforce Developer

Description: Confidential is the largest provider of specialized behavioral health care services in the U.S. treating more than 30,000 people. The company was using ACT , Excel spreadsheets, and other proprietary systems to manage extensive patient data. With a large number of websites and incoming patients data it was being difficult to have a efficient management. The company has decided to shift to the Salesforce CRM and Force.com platform.

Responsibilities:

• Developed various Custom Objects, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Involved in integration with legacy tracking systems, Microsoft Outlook, eFax, and other third party apps.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed visual Force pages with JavaScript and Apex classes.
• Involved in writing Apex Test classes to Unit test Apex classes before moving to Production.
• Created various customized Reports summary reports, matrix reports, pie charts and dashboards and Report Folders to assist managers to better utilize Sales force.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Involved in creating and maintaining the documentation for Design, Migration and Integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Force.com Sand box, Apex Data Loader, APEX, Triggers, Visual Force Pages, Component Controllers , Sharing Rules, Workflows, Validation Rules, HTML, Java Script, Eclipse IDE, Windows XP.

Confidential

Sales Force Developer

Description: Confidential is a division of Versata Software Inc. which specializes in forecasting sales by integrating with SFDC or OCRM. Client actual data from ERP is loaded into R90 application along with opportunity data from SFDC which is used for multi-level and multi-channel forecasting. This forecast data will then be readily available in SFDC for employees ready to use.

Responsibilities:

• Gathered high level business requirements and prepared functional specifications.
• Involved in study of underlying client architecture, design and database model to ensure compliance to requirements and standards.
• Developed Visual Force pages to implement custom functionality.
• Responsible for creating Custom Objects and Fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• End to end implementation integration of R90 product with Salesforce for Fortune 500 clients.
• Developed Visual force pages, Triggers, workflows and Validation Rules to implement custom functionality.
• Developed custom business logic using Apex programming
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.
• Very good SQL and data management skills.
• Created custom Reports and Dashboards to provide more accurate custom forecasting time to time according to client requirements.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Experience in coordinating with teams across globe for implementing the projects both internally and with clients.
• Exposure to multiple business models to provide innovative solutions and integrate product into Salesforce.
• Used SOQL SOSL for data manipulation needs of the application using platform database objects.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Apex Data Loader, Apex, Apex Triggers, XML, JavaScript, Controllers, Sharing Rules, Visual Force, Workflows, Email Updates, Web Services API, Reports, Validation Rules, Excel, Right90 tool, SQL Server , Force.com Explorer.

Confidential

Salesforce Developer / Administrator

Description: Compuware implemented the salesforce.com CRM application and migrated entire P H Mining Business system to Salesforce and they made integration with different systems to migrate everything into Salesforce.

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on different issues related to development of Visualforce Pages and Controller classes.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed visual Force pages with JavaScript and Apex classes.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Worked in agile methodology Process, attended daily standup meetings.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Workflow Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows Vista.

Confidential

Java Developer

Description: This project keeps tracks of automobile spares for trucks servicing. This application also helps Penske vendors to create orders and track them.

Responsibilities:

• Developed Use Cases based on business requirements.
• Responsible for creation of Class Diagrams, flow charts, sequence diagrams.
• Developed various user interfaces using JSP, HTML, DHTML, CSS.
• Involved in writing some common function in Java Script, which are used by entire application.
• Involved in writing some Property files which will be loaded into memory when server is started.
• Used Struts MVC architecture for the development of this application.
• Adopted J2EE best Practice, using J2EE Design patterns
• Developed Action forms and action controller servlets.
• Used XML extensively in the process of communicating with several external applications, and also for dynamic retrieve of data from table without refreshing the screen.
• Used XSLT for transforming XML to another XML document.
• Involved in Installation, deployment and configuration of Websphere Application Server.
• Created various classes for handling exceptions and also for error logs
• Involved in writing stored procedures and then used with DB2 to get data from database.

Environment: Java, Struts, JSP, Servlets, Java Beans, Java Script, UML, HTML, DHTML, CSS, DB2, XML, XSLT, JDBC, WSAD 5.1.2, Web Sphere, Windows 2000.

Confidential

Jr. Java Developer

Description: Confidential is an insurance company in Confidential. It provides products and services like general insurance, Car, home, pet, shops etc. This project deals with Accounts application which is one of major financial modules in RSA. This module mainly deals with Receivables generation, APR calculation based on payment method, collections for premium and payouts for commissions, exgratia etc for policies of different products.

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE,jQuery,JSP, Servlets, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, DHTML, XML, Windows XP