SUMMARY

• Around 8 Years of IT experience with over 4 years of experience in Salesforce.com CRM Platform as a Developer, Administrator and around 1 year of experience as Java Developer and around 2 years of experience as Siebel Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Strong knowledge on Administration setup, Apex, Visual Force and Configuration setup for the application.
• Experience with different SFDC development tools like Force.com Eclipse IDE, Mavensmate, Developer Console and integration tools like Apex Data Loader.
• Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in &Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, and SOAP).
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experienced in Creating Roles, Profiles, Permission Sets, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Expert in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visualforce Templates).
• Experience in creating Sandboxes, Refreshing Sandboxes, Setting up Test Users and managing permissions in test environments.
• Experience building Custom Objects, Page-Layouts, Report Types, Reports, Analytic Snapshots, Dashboards, Tabs, Custom Labels, Static Resources.
• Experience in developing Force.com sites with various levels of access permissions, creating required Visualforce pages and Apex Controllers.
• Experience in implementing various advanced fields like Pick lists, Dependent Picklist, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, Email generation according to application requirements.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader and Cast Iron.
• Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Have good working knowledge in querying Salesforce.com database using SOQL in Force.com Explorer.
• Experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
• Good knowledge of OOPs (Abstraction, Encapsulation, Inheritance and Polymorphism) and design concepts.
• Good Working knowledge of Java Web Services with real time knowledge using SOAP, WSDL and UDDI.
• Hands on experience in Siebel configuration, eScripting, workflows, Product & Pricing configuration, workflows, EIM.
• Experience in Software Development Life Cycle (SDLC) - Requirements Specification, Design documents and writing Test cases.
• Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.
• Excellent problem solving, time estimation and multitasking skills.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and SOQL and SOSL

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Mavensmate for Force.com IDE.

Siebel CRM: Siebel Configuration, e-scripting, Product configuration, Pricing, Workflows, EAI, EIM.

Programming Languages: C, C++, JAVA,VB, APEX, UML, AWT, SQL, and PL/SQL

Web: HTML, XML, CSS, Java script, WSDL, and SOAP

Platforms: UNIX, Windows (NT, 2000, XP) and Vista

Database: Oracle 8i/9i/10g/11g, Microsoft Access, MS SQL Server and MySQL

Tools: MS Visual Source Safe, HTML Dream weaver and Microsoft Project 2000 and Sub Version, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, San Diego

Salesforce Consultant

Responsibilities:

• Gathered user and functional system requirements by identifying the functionality within the Rovi Salesforce application which is needed by Confidential .
• Identified and extracted the data from the previous Salesforce environment using Data Loader, Workbench.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visualforce pages.
• Implemented the requirements on Salesforce.com platform, Force.com IDE Plug-in using Eclipse and Mavensmate.
• Built a custom Contract System for Confidential based on the requirements from the SalesOps team by adding new custom objects, Apex Triggers, Workflows, Visualforce Pages, Apex classes.
• Worked on various AppExchange products like “Case Merge for Salesforce”, according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Opportunities, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Implemented reCaptcha verification for the Contracts forms submitted through Force.com sites.
• Involved in creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data Loaderand Workbench Utilities.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Developed custom Certificate Generator system to generate Certificates by picking up the Templates based on the Device to certify.
• Built the complete organization structure based on the Roles and Profiles that are classified within the company.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various permissions based on the organizational role hierarchy.
• Identifying the need of third party tools, required number of licenses and users
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Import Wizard, DataLoader, and Informatica Data Loader.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox by using Change Sets, Force.com IDE, Eclipse.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com platform, Apex Language, Data Loader, Visualforce Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, Colorado Springs, CO

Salesforce Consultant

Responsibilities:

• Gathered business process requirements and utilize Sales force functionality to automate and achieve those objectives.
• Worked extensively on various Salesforce.com Standard objects like Accounts, Contacts, Opportunities, Leads, Activities, Cases, and Campaigns.
• Involved in Salesforce.com Application Setup activities and customize the apps to match the functional needs of the organization.
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps
• Customized Tabs for different business user groups and business centers
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals.
• Built the Organization's Role hierarchy by adding the roles as per the organization structure and created Custom profiles to satisfy the organization’s hierarchy.
• Implemented single-sign on and sharing rules at object, record and field level for different users in the organization.
• Involved in developing Reports (Summary, Matrix, Tabular and Custom Reports), Dashboards, Dynamic Dashboards and Analytic snapshots.
• Created Custom reports based on business need and associated them to Dashboard.
• Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required
• Extensively involved in data migration from legacy systems to Salesforce.
• Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationship.
• Responsible for Data load operations using Force.com Apex Data Loader
• Customized company profile, communication Templates of the organization as per the organization requirements.
• Managed Security settings and conducted regular Security/Configuration Audit.
• Interacted with various business team members to gather the requirements and document the requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles
• Extensively worked on creating and customizing the Reports, Analytic Snapshots and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deploy workflows and approval processes for opportunities and products/ assets management.
• Used the sandbox for testing and migrating the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Build a site page to submit request for the inspection on the Salesforce.com platform.
• IntegratedSalesforce maps for directions and identify the nearest inspections that are scheduled.
• Created database tables so that fields from different data sources can be mapped.
• Used command-line-interface to schedule data jobs on a daily basis and create an interface where the web service call - outs takes place between different data servers.
• Provided 24 X 7 and 365 days support for Business Critical Applications.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, Foster City, CA

Salesforce Developer

Responsibilities:

• Worked as an enhancement team member and performed the role of Salesforce.com Developer in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented Field Level Security for sensitive data holder fields.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case using XML.
• Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, SOQL, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Dublin, CA

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Designed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce,Force.com IDE.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment: s:Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Siebel Developer

Responsibilities:

• Involved in full life cycle implementation of this project.
• Developed daily activities Batch jobs using Business services and work flows.
• Prepared technical design documents as per functional requirements.
• Modifying the Vanilla Workflows to implement requirements given by the client.
• Worked on product configuration which includes creating attributes, classes, products and pricing.
• Created Communication Profiles for configuring email responses.
• Actively initiate team planning activities and training sessions.
• Successfully fixed the defects and implemented the change controls that came up during the course of the project.
• Worked on executing EIM jobs to import, export, and merge data.
• Worked on integrating Siebel application with Java application which includes creating new integration objects, data maps.
• Created workflows, business services to implement promo code functionality.
• Creating and administering Assignment Rules using Assignment Manager.
• Creating Organizations, Positions, and Responsibilities in the Application for Multi - Org application.

Environment: Siebel 8.0, Agile, Oracle 10g, windows XP, EIM, EAI, Web services, Order management.

Confidential

Java Developer

Responsibilities:

• Designed Sequence and Class diagrams based on UML concepts using Rational Rose.
• Developed the control layer using J2EE (Servlets with Session management) capabilities.
• Developed the JSP, Java Beans, and Servlets following the MVC architecture.
• Developed File Chooser Upload Servlets Utility.
• Developed reports using PDF Rendered library, which is used to convert the XML data into PDF printable format reports.
• Wrote Shell scripts on bash and Korn shell on UNIX platform.
• Involved in writing Stored Procedures, Triggers and Cursors using PL/SQL.
• Created server side code to implement JDBC connectivity to MS-SQL Server.
• Extensively used Custom Tags for maintainability and enhancing performance.
• Design and Implementation of Persistence Objects.
• Used Visual Source Safe as a Version Control Tool and followed standard software life cycle.
• Work flow Management, Writing workflow interfaces.
• Worked on Web scraping to extract content from a website over HTTP for the purpose of transforming that content into another format such as HTML

Environment: Java, Java Servlets, JSP, JavaScript, XML, JBoss, XSLT, Java Swing, MQ-Series, PDF Rendered Library, MS-SQL Server, Visual Source Safe and Windows.