Customer Service Associate Specialist Resume St. Petersburg, FL - Hire IT People

OBJECTIVE:

SUMMARY:

I have spent the last year plus as Customer Service Associate Specialist - Team Lead for FIS and 27 years of experience as a supervisor with the St Petersburg Times and Confidential . In the information on this resume I have highlighted those positions.

PROFESSIONAL EXPERIENCE:

Customer Service Associate Specialist

Confidential, St. Petersburg, FL

Responsibilities:

Ensure contact center operates at a high level of productivity.
Support supervisors with consistent and effective agent, work direction, and team leadership to achieve performance metrics.
Provide primary agent help and escalated call support.
Drive high levels of customer satisfaction though agent performance and client relationship management
Create and encourage open communication using real-time feedback that is both positive and constructive and encourage the open expression of ideas and opinions.

Customer Care Agent Department

Confidential, St. Petersburg, FL

Responsibilities:

Resolving customer issues when using the CurrentC Application
With the help of a great team we assisted in developing procedures for newly created customer service department for MCX
Took a team lead role in several projects presented by our supervisor as well as the client.
Quite often worked directly with the client to resolve problems.
Created scripting, troubleshooting templates and procedures to help resolve problems that the customers experienced when using the CurrentC application.
Assisted in the development of material for new agent hires and also helped in their .

Confidential, St. Petersburg, FL

District Manager

Responsibilities:

Managing up 30 employee distributors in their everyday duties of home delivery of the St Petersburg Times
Setting up and conducting interviews, hiring and of new employee distributors
Insuring that all routes were delivered accurately and by set deadline.
Setting goals for employees in customer service and sales. Meeting set goals in customer service, sales and customer retention to increase circulation.
Monthly employee evaluations and collection book audits

Confidential, St, Tampa, FL

District Supervisor

Responsibilities:

Managing up 20 employee distributors in their everyday duties of home delivery of the St Petersburg Times
Setting up and conducting interviews, hiring and new employee distributors
Insuring that all routes were delivered accurately and by set deadline.
Setting goals for employees in customer service and sales. Meeting set goals in customer service, sales and customer retention to increase circulation.
Monthly employee evaluations.

Confidential, Largo, FL

Outbound Sales Associate

Responsibilities:

Called current customers to retain business.
Checked on current account, answered all questions and attempted to extend subscription to magazines on file.
Also sold new products.

Confidential, Clearwater, FL

Customer Service Specialist

Responsibilities:

Assisted customers with renewing accounts and with any other questions.
Also was involved in sales of Sirius XM music for business, in store marketing messages and message on hold services.