Senior Software Engineer Resume
Danbury, CT
SUMMARY
- Around 10 years of total IT expertise with 7.6 years in Siebel CRM (7.5, 7.7, 7.8, 8.0 & 8.1) and 2+ years in Java and J2EE technologies
- Vast Siebel EAI experience, Custom Web Services, VBC, Data Mappings, HTTP, File Transports, Siebel XML Converters, Adapters, WSDL, XSLT, SOAPUI.
- Experience in importing external system’s WDSL into Siebel for Outbound Web services.
- Deployed Siebel workflows and Business Services as Web services. Generating WSDL and providing it to external systems for Inbound Web Services.
- Configured VBCs for integrating with external systems using Outbound Webservices.
- Configured Symbolic URLs for showing external systems webpage as an Iframe in Siebel.
- Used XSLT and Data Mappers for mapping data between external systems and Siebel.
- Hands - on experience in BIP Report.
- Hands-on experience in Siebel Open UI.
- Created Custom PM’s and PR’s to implement Open UI features.
- Also involved in lot of productivity enhancements including mousehover, popup information, color-coding using Open UI.
- Experience in resolving Siebel Application performance issues and Siebel application crashes.
- Implemented Custom Frameworks for reports, Error Handling mechanism and Email notification templates.
- Extensive experience with various Siebel applications including Financial, Call Centre
- In depth knowledge of Design, Siebel Tools Configuration, Integration,Architecture, Implementation Siebel 8.x, 7.x.
- Hands-on knowledge on Siebel Business Rules Processors.
- Rich experience in designing EAI solutions using Siebel EAI components, Siebel workflow, Business Service and MQ Series.
- Involved in Siebel Upgrade projects for resolving IRM and other issues.
- Experience in Web Services, Outbound Email Communication Manager.
- Implemented custom Iframes in Siebel using Symbolic URLs for showing external systems web pages.
- Java Source code Migration from JBoss 4.2GA to IPAS WebSphere Migration
- Successful Siebel implementations as Technical/functional module lead using Siebel 7.x, 8.x.
- Involved in integration with external systems for uploading and retrieving documents.
- Strong knowledge on Best Practices and highly experienced in configuring objects on best utilization of Siebel out of the box solutions.
- Extensively involved in resolving the issues found during Unit Testing, System Integration Testing and User Acceptance Testing.
- Excellent understanding of Siebel Project Implementation Methodology, Best Practices in implementation, project issues and communication.
- Extensive experience in project management, which includes project planning, leading technical teams for over three years now, writing Request for Proposals (RFP), Statement of Work (SOW) and resource allocation.
- Technical Expertise as a Siebel EAI Developer, Siebel Configurator, Siebel Operation Support Analyst, Subject Matter Expert, and Siebel Technical Consultant.
- Core expertise in Scripting (Browser/Server), Workflows, Assignment Manager, Operation Support, EIM (Basics), Server Management (Basics).
- Hands on Experience in implementing the Server side components using Servlets, JDBC, Web Designing and Development using HTML, and JSP
- Hands on experience in developing Web Applications using IM WebSphere Application Server and Tomcat Web server
- Excellent problem solving skills with a strong technical background and keen strategic direction-setting abilities.
- Strong team orientation qualities, Quick learner, hardworking and enthusiastic.
TECHNICAL SKILLS
E-business skills: Siebel 7.5, 7.7, 7.8, 8.0, 8.1 (EAI, Configuration, Scripting (Browser/Server), Workflows, Assignment Manager, Operation Support, Server management
Siebel Applications: Siebel Call Center, Siebel Sales, Siebel Financial Services.
Database skills: Oracle 9i, My Sql and SQL Server
Programming Languages: C, C++, Java and SQL
Web Technologies: Servlets, JSP, JSTL, HTML.
Web/Application servers: Bea Weblogic 8.1, Tomcat 5.0/4.0
IDE/Tools: Eclipse 3.2, Editplus 2.0, TOAD 8.0
Operating environments: Windows 98, XP, 7.0 and UNIX.
Scripting Languages: eScript, Java Scripting.
Other Application Expertise: Amdocs Clarify, Borland StarTeam, Mercury Quality Center, rfhutilWebsphere MQ Series
PROFESSIONAL EXPERIENCE
Confidential, Danbury CT
Senior Software Engineer
Environment: Siebel 8.1 and Siebel Open UI Upgrade
Responsibilities:
- With Touchless team, I have played the role of a Technical consultant/Lead where I have worked on Solution designing, defect resolution, doing development of these scenarios and tuning existing implementation to improve the performance.
- Enabling OpenUI.
- Also lot of productivity enhancements were done including mousehover, popup information, color-coding were done using Open UI.
- Involved in upgrading application from 8.1.1.10 to 8.1.1.14. Also involved in implementation of set of requirements to improve usability of the application in OpenUI.
- Worked on BIP reports for developing reports in Siebel.
- Successfully designed and developed interfaces based on XSLT transformation and IBM MQ series.
- Worked on Java Script, CSS, XML, WebTemplate files to implement usability features.
- Provided solution for the Business critical issues.
- Deep dive into each pain areas and find root cause of the behaviour.
Confidential, Danbury - CT
Team Lead
Environment: Siebel 8.1 FINS, Siebel 8.0 FINS
Responsibilities:
- Providing real time support to the business users during production hours.
- Providing technical advice on production issues to avoid SRF changes.
- Attending business calls to understand new requirements to be implemented as Change Requests.
- Implementing complex business scenario changes in workflows, assignment rules and configuration.
- Interface support. Resolving interfaces issues during mission critical issues.
- Providing support to various types of interfaces.
- Extensive knowledge in working with XML and MQ scenarios.
- Administering the application. Creating RCR and Components. Working on Server Management and configuration.
- Migrating application during production releases.
- Closing interacting with the client and users to resolve issues.
- Coordinating with several teams like MQ, Admin, Legacy system, Database, Filenet and others to test, resolve and implement changes.
- Automated several manual process and implemented process improvement tasks.
Confidential
Team Lead
Environment: Siebel 8.1 Financial Services
Responsibilities:
- Understanding the design requirements and contributing to design with Proof Of Concepts (POCs). Collating Risks, Issues and Assumptions.
- Preparation of Siebel Component HLD & contributed to LLD Design Documents.
- Preparation of Data Model Design documents.
- Working on Interface Specifications with various external interfaces.
- Customization of existing screens to meet client requirements
- Involved design and development of complex Workflows.
- Design and development of complex Interfaces using EAI techniques.
- Using EAI business services like EAI Siebel Adapter, XML Converters, Transcode BS and Transport BS.
- Involved in Design, Development and testing of interface. Extensive use of the EAI adapter methods.
- Worked on XMLs and XSLT files using XSLT Transformation BS.
- Designed Interfaces with WebServices, HTTP post, MQSeries and File Transport Methods.
Confidential
Team Lead
Environment: Siebel 8.0 FINS, Siebel 7.8 FINS, Siebel 7.7 FINS, Sales, Siebel 7.5 Callcenter
Responsibilities:
- Providing real time support to the business users during production hours.
- Providing technical advice on production issues to avoid SRF changes.
- Attending business calls to understand new requirements to be implemented as Change Requests.
- Implementing complex business scenario changes in workflows, assignment rules and configuration.
- Interface support. Resolving interfaces issues during mission critical issues.
- Providing support to various types of interfaces.
- Extensive knowledge in working with XML and MQ scenarios.
- Administering the application. Creating RCR and Components. Working on Server Management and configuration.
- Migrating application during production releases.
- Closing interacting with the client and users to resolve issues.
- Coordinating with several teams like MQ, Admin, Legacy system, Database, Filenet and others to test, resolve and implement changes.
- Automated several manual process and implemented process improvement tasks.
Confidential
Team Lead
Responsibilities:
- Design of the change to be implemented.
- Implemented the configuration, Scripting (Browser/Server) changes
- Workflows, Policies, Assignment Manager.
- Tested the end to end flow of the interface.
Confidential
Team Lead
Environment: Siebel 8.0 FINS, Siebel 7.8 FINS, Siebel 7.7 FINS, Sales, Siebel 7.5 Callcenter
Responsibilities:
- Mentoring the new resources and providing training on the business process in Confidential COMFIN.
- Creating SOPs for the helpdesk team.
- Working with the client to understand old processes and setup new ones for the smooth functioning of the Helpdesk team.
- Guiding the team in critical and urgent cases, helping the team resolve issues.
- Coordinating with the Dev-Support-Client for speedy resolution of support issues.
Confidential
Software Engineer
Environment: Java, JSP, Servlets, Java Script.
Responsibilities:
- Involved in Database Design.
- Involved in developing the web components using Struts.
- Involved in developing Action classes.
- Involved in coding for JSP pages and FormBeans.
- Provided internal technical support on Database issues.
Confidential
Software Engineer
Environment: Java, JSP, Servlets, HTML,XML Java Script.
Responsibilities:
- Writing JSP pages for presentation layer.
- Involved in coding.
- Designed presentation screens using JSP.
- Involved in the development of Servlets as a controller. Creating data base objects using Oracle9i.
- Design and development of reports using HTML and JSP.
Confidential
Software Engineer
Environment: Java, JSP, Servlets, HTML, Java Script, Tomcat 5.0 webserver
Responsibilities:
- Designed presentation screens using JSP
- Involved in the development of Servlets as a controller. Creating data base objects using Oracle9i.
- Design and development of reports using HTML and JSP.