SUMMARY

• Around 10 years of total IT expertise with 7.6 years in Siebel CRM (7.5, 7.7, 7.8, 8.0 & 8.1) and 2+ years in Java and J2EE technologies
• Vast Siebel EAI experience, Custom Web Services, VBC, Data Mappings, HTTP, File Transports, Siebel XML Converters, Adapters, WSDL, XSLT, SOAPUI.
• Experience in importing external system’s WDSL into Siebel for Outbound Web services.
• Deployed Siebel workflows and Business Services as Web services. Generating WSDL and providing it to external systems for Inbound Web Services.
• Configured VBCs for integrating with external systems using Outbound Webservices.
• Configured Symbolic URLs for showing external systems webpage as an Iframe in Siebel.
• Used XSLT and Data Mappers for mapping data between external systems and Siebel.
• Hands - on experience in BIP Report.
• Hands-on experience in Siebel Open UI.
• Created Custom PM’s and PR’s to implement Open UI features.
• Also involved in lot of productivity enhancements including mousehover, popup information, color-coding using Open UI.
• Experience in resolving Siebel Application performance issues and Siebel application crashes.
• Implemented Custom Frameworks for reports, Error Handling mechanism and Email notification templates.
• Extensive experience with various Siebel applications including Financial, Call Centre
• In depth knowledge of Design, Siebel Tools Configuration, Integration,Architecture, Implementation Siebel 8.x, 7.x.
• Hands-on knowledge on Siebel Business Rules Processors.
• Rich experience in designing EAI solutions using Siebel EAI components, Siebel workflow, Business Service and MQ Series.
• Involved in Siebel Upgrade projects for resolving IRM and other issues.
• Experience in Web Services, Outbound Email Communication Manager.
• Implemented custom Iframes in Siebel using Symbolic URLs for showing external systems web pages.
• Java Source code Migration from JBoss 4.2GA to IPAS WebSphere Migration
• Successful Siebel implementations as Technical/functional module lead using Siebel 7.x, 8.x.
• Involved in integration with external systems for uploading and retrieving documents.
• Strong knowledge on Best Practices and highly experienced in configuring objects on best utilization of Siebel out of the box solutions.
• Extensively involved in resolving the issues found during Unit Testing, System Integration Testing and User Acceptance Testing.
• Excellent understanding of Siebel Project Implementation Methodology, Best Practices in implementation, project issues and communication.
• Extensive experience in project management, which includes project planning, leading technical teams for over three years now, writing Request for Proposals (RFP), Statement of Work (SOW) and resource allocation.
• Technical Expertise as a Siebel EAI Developer, Siebel Configurator, Siebel Operation Support Analyst, Subject Matter Expert, and Siebel Technical Consultant.
• Core expertise in Scripting (Browser/Server), Workflows, Assignment Manager, Operation Support, EIM (Basics), Server Management (Basics).
• Hands on Experience in implementing the Server side components using Servlets, JDBC, Web Designing and Development using HTML, and JSP
• Hands on experience in developing Web Applications using IM WebSphere Application Server and Tomcat Web server
• Excellent problem solving skills with a strong technical background and keen strategic direction-setting abilities.
• Strong team orientation qualities, Quick learner, hardworking and enthusiastic.

TECHNICAL SKILLS

E-business skills: Siebel 7.5, 7.7, 7.8, 8.0, 8.1 (EAI, Configuration, Scripting (Browser/Server), Workflows, Assignment Manager, Operation Support, Server management

Siebel Applications: Siebel Call Center, Siebel Sales, Siebel Financial Services.

Database skills: Oracle 9i, My Sql and SQL Server

Programming Languages: C, C++, Java and SQL

Web Technologies: Servlets, JSP, JSTL, HTML.

Web/Application servers: Bea Weblogic 8.1, Tomcat 5.0/4.0

IDE/Tools: Eclipse 3.2, Editplus 2.0, TOAD 8.0

Operating environments: Windows 98, XP, 7.0 and UNIX.

Scripting Languages: eScript, Java Scripting.

Other Application Expertise: Amdocs Clarify, Borland StarTeam, Mercury Quality Center, rfhutilWebsphere MQ Series

PROFESSIONAL EXPERIENCE

Confidential, Danbury CT

Senior Software Engineer

Environment: Siebel 8.1 and Siebel Open UI Upgrade

Responsibilities:

• With Touchless team, I have played the role of a Technical consultant/Lead where I have worked on Solution designing, defect resolution, doing development of these scenarios and tuning existing implementation to improve the performance.
• Enabling OpenUI.
• Also lot of productivity enhancements were done including mousehover, popup information, color-coding were done using Open UI.
• Involved in upgrading application from 8.1.1.10 to 8.1.1.14. Also involved in implementation of set of requirements to improve usability of the application in OpenUI.
• Worked on BIP reports for developing reports in Siebel.
• Successfully designed and developed interfaces based on XSLT transformation and IBM MQ series.
• Worked on Java Script, CSS, XML, WebTemplate files to implement usability features.
• Provided solution for the Business critical issues.
• Deep dive into each pain areas and find root cause of the behaviour.

Confidential, Danbury - CT

Team Lead

Environment: Siebel 8.1 FINS, Siebel 8.0 FINS

Responsibilities:

• Providing real time support to the business users during production hours.
• Providing technical advice on production issues to avoid SRF changes.
• Attending business calls to understand new requirements to be implemented as Change Requests.
• Implementing complex business scenario changes in workflows, assignment rules and configuration.
• Interface support. Resolving interfaces issues during mission critical issues.
• Providing support to various types of interfaces.
• Extensive knowledge in working with XML and MQ scenarios.
• Administering the application. Creating RCR and Components. Working on Server Management and configuration.
• Migrating application during production releases.
• Closing interacting with the client and users to resolve issues.
• Coordinating with several teams like MQ, Admin, Legacy system, Database, Filenet and others to test, resolve and implement changes.
• Automated several manual process and implemented process improvement tasks.

Confidential

Team Lead

Environment: Siebel 8.1 Financial Services

Responsibilities:

• Understanding the design requirements and contributing to design with Proof Of Concepts (POCs). Collating Risks, Issues and Assumptions.
• Preparation of Siebel Component HLD & contributed to LLD Design Documents.
• Preparation of Data Model Design documents.
• Working on Interface Specifications with various external interfaces.
• Customization of existing screens to meet client requirements
• Involved design and development of complex Workflows.
• Design and development of complex Interfaces using EAI techniques.
• Using EAI business services like EAI Siebel Adapter, XML Converters, Transcode BS and Transport BS.
• Involved in Design, Development and testing of interface. Extensive use of the EAI adapter methods.
• Worked on XMLs and XSLT files using XSLT Transformation BS.
• Designed Interfaces with WebServices, HTTP post, MQSeries and File Transport Methods.

Confidential

Team Lead

Environment: Siebel 8.0 FINS, Siebel 7.8 FINS, Siebel 7.7 FINS, Sales, Siebel 7.5 Callcenter

Responsibilities:

• Providing real time support to the business users during production hours.
• Providing technical advice on production issues to avoid SRF changes.
• Attending business calls to understand new requirements to be implemented as Change Requests.
• Implementing complex business scenario changes in workflows, assignment rules and configuration.
• Interface support. Resolving interfaces issues during mission critical issues.
• Providing support to various types of interfaces.
• Extensive knowledge in working with XML and MQ scenarios.
• Administering the application. Creating RCR and Components. Working on Server Management and configuration.
• Migrating application during production releases.
• Closing interacting with the client and users to resolve issues.
• Coordinating with several teams like MQ, Admin, Legacy system, Database, Filenet and others to test, resolve and implement changes.
• Automated several manual process and implemented process improvement tasks.

Confidential

Team Lead

Responsibilities:

• Design of the change to be implemented.
• Implemented the configuration, Scripting (Browser/Server) changes
• Workflows, Policies, Assignment Manager.
• Tested the end to end flow of the interface.

Confidential

Team Lead

Environment: Siebel 8.0 FINS, Siebel 7.8 FINS, Siebel 7.7 FINS, Sales, Siebel 7.5 Callcenter

Responsibilities:

• Mentoring the new resources and providing training on the business process in Confidential COMFIN.
• Creating SOPs for the helpdesk team.
• Working with the client to understand old processes and setup new ones for the smooth functioning of the Helpdesk team.
• Guiding the team in critical and urgent cases, helping the team resolve issues.
• Coordinating with the Dev-Support-Client for speedy resolution of support issues.

Confidential

Software Engineer

Environment: Java, JSP, Servlets, Java Script.

Responsibilities:

• Involved in Database Design.
• Involved in developing the web components using Struts.
• Involved in developing Action classes.
• Involved in coding for JSP pages and FormBeans.
• Provided internal technical support on Database issues.

Confidential

Software Engineer

Environment: Java, JSP, Servlets, HTML,XML Java Script.

Responsibilities:

• Writing JSP pages for presentation layer.
• Involved in coding.
• Designed presentation screens using JSP.
• Involved in the development of Servlets as a controller. Creating data base objects using Oracle9i.
• Design and development of reports using HTML and JSP.

Confidential

Software Engineer

Environment: Java, JSP, Servlets, HTML, Java Script, Tomcat 5.0 webserver

Responsibilities:

• Designed presentation screens using JSP
• Involved in the development of Servlets as a controller. Creating data base objects using Oracle9i.
• Design and development of reports using HTML and JSP.