SUMMARY:

• Possesses over 15 years of information system implementation experience including Siebel Administration and Server Setup, Siebel Component Setup, Load Balancing, Production Support, Migration and Automation of Migration, Databases, OBIEE Admin, Informatica Admin and Development, Performance Tuning, Design, Development, System Requirements, Business Process re - engineering, Design & Development, Testing and .

TECHNICAL SKILLS:

SKILL: Installation and Configuration of Siebel Servers, Object Configuration, Upgrade, Load Balancing, Architectural Design, Siebel Administration, Unix/Linux/Windows Admin, Repository and Code Migration. Setting up Monitoring Systems. Database Installation, Configuration and Performance Tuning. OBIEE Server Setup and Reposiotry/Catalog migration. Informatica Servers Setup and Repository Migration, DAC Setup, Migration, CTI Configuration, MQ Server Setup, LDAP, ADSI Setup.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Moving working Siebel Database from Confidential Capital to Confidential (Siebel 8.1.1.8).
• Setup of Siebel 8.1.1.8 at Confidential in line with Confidential Capital’s instance.
• Upgrade of Siebel 8.1.1.8 above to Siebel IP16 including:-
• Upgradation of Siebel 8.1.1.8 software to IP16 for Siebel Servers, Gateway Servers and SWE.
• Re-Configuration of Gateway Server, Enterprise, Siebel Servers on IP16
• Running database upgrade wizard to upgrade Siebel Schema (upgrep).
• Running Repository Upgrade/Repository Merge (IRM).
• Resolving of conflicts and completing of upgrep.
• Running database upgrade wizard to upgrade Siebel Schema (upgphys).
• Upgrade of SIT, UAT, Prod and BCP environment running Additive Schema Changes, Database Upgrade Wizard using Dev Schema.ddl and Custrep.dat.
• Migration of Repository to SIT, UAT, Prod and BCP.
• Setting of client authentication software Site Minder etc for authentication.
• Setup of Production and BCP clusters using Veritas on Gateway Servers for redundant operation.
• Setting of SWE and apache on Web Servers and configuration of Siebel Web Engine.
• Creating of shell scripts for health check of various servers and server components and server maintenance and running EIM and batch jobs.
• Setting up and configuration of BI Publisher and integration with Siebel XLMP component for generating BI Publisher Reports.
• Setting of MQ Series and setting local queues for integration with legacy applications.
• Setting of Web Service and Workflows for Integration with legacy applications.
• Setup of Application Deployment Manager (ADM). Configuration of ADM for automatic Migration Process for and Non-Repository Items.
• Setting up of EIM process for importing Siebel Data from Confidential Legacy Systems.
• Database and Application Tuning, performance tuning, analysis of queries and SQL Logs on Server.
• Configuring SARM setting SARM parameters on components for response measurement. Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Adding removing components, Siebel URLs, Virtual Directories/Aliases, Siebel Applications.
• Maintenance and adding/removing users, changing of responsibilities and positions, extracting local databases, setting up of tools and thick clients for developers.
• General Server Maintenance, Siebel Patch Management, Daily Health Checks, Component Maintenance up keeping. Supporting all planned & unplanned outages.
• Doing Builds, Migration of Repositories, DDL Synch, Brower Scripts, CSS, JS files ad Siebel SIFs, Non Repository Items, Store Procedures on regular basis.
• Production Support co-ordination with Developers fixing production issues.

Environment: Oracle Solaris Unix, Red Hat Linu, Siebel Financial, Siebel 8.1.1.8/IP16, Oracle 12c, OpenUI.

Confidential, New York

Siebel Administrator

Responsibilities:

• Study and prototyping of upgrade from Siebel 8.1.1.11 on AIX to Siebel IP15 on Linux.
• Study of converting DB2 UDB database on AIX to Oracle 12 on Linux.
• Installation of Siebel IP15 on AIX Unix.
• Upgrade of Siebel Dev 8.1.1.11 to Siebel IP15 including:-
• Upgradation of Siebel 8.1.1.11 software to IP15 for Siebel Servers, Gateway Servers and SWE.
• Re-Configuration of Gateway Server, Enterprise, Siebel Servers and SWE on IP15
• Running database upgrade wizard to upgrade Siebel Schema (upgrep).
• Running Repository Upgrade/Repository Merge (IRM)
• Running database upgrade wizard to upgrade Siebel Schema (upgphys).
• Upgrade of Test and Prod environment running Additive Schema Changes, Database Upgrade Wizard using Dev Schema.ddl and Custrep.dat.
• Setup of Application Deployment Manager (ADM). Configuration of ADM for automatic Migration Process for and Non-Repository Items.
• Setting up of EIM process for importing Insurance policies, claims, Members. Automating EIM process using shell scripts and krone jobs.
• Creation of Complex Informatica Mappings to fetch, convert and load Legacy Data to Siebel EIM tables.
• Configuring of Middleware like MQSeries, JMS, WebServices, CTI.
• Changing of MQ from Server to Server communication to JMS based Client.
• Database and Application Tuning, performance tuning, analysis of queries and SQL Logs on Server.
• Configuring SARM setting SARM parameters on components for response measurement. Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Adding removing components, Siebel URLs, Virtual Directories/Aliases, Siebel Applications.
• Maintenance and adding/removing users, changing of responsibilities and positions, extracting local databases, setting up of tools and thick clients for developers.
• General Server Maintenance, Siebel Patch Management, Daily Health Checks, Component Maintenance up keeping. Supporting all planned & unplanned outages.
• Doing Builds, Migration of Repositories, DDL Synch, Brower Scripts, CSS, JS files ad Siebel SIFs, Non Repository Items, Store Procedures on regular basis.
• Production Support co-ordination with Developers fixing production issues.

Environment: AIX Unix, Siebel Financial, Siebel 8.1.1.11/IP15, DB2-UDB, OpenUI, Informatica, Genesys CTI.

Confidential, Atlanta GA

Siebel Administrator

Responsibilities:

• Study and prototyping of upgrade from Siebel 8.0.0.12 to Siebel 8.1.1.14/IP14
• Upgrade of database from 10.2.0.4 to 12.1.0.2.0 , taking Siebel Schema backup from 10.2.0.4 and restoring to 12.1.0.2.0 .
• Installation of Siebel 8.1.1 and patch 8.1.1.11 software on OEL Linux.
• Configuration of Gateway Server and Enterprise for 8.1.1.11 in preparation of upgrade process.
• Running database upgrade wizard to upgrade Siebel Schema (upgrep).
• Running Repository Upgrade/ICL Repository Merge.
• Configuration of Siebel Servers, Components, Subsystem etc.
• Setting up Siebel Web Servers and load balancing.
• Doing Manual Migration of Repositories, Siebel SIFs, Non Repository Items, Store Procedures.
• Planning/Implemention of automatic Migration Process for and Non-Repository Items using VBScript and uDeploy technologies.
• Creation of new EIM processes, IFB files and shell scripts for automation of EIM jobs.
• Creation of Informatica Mapping for importing Vehicle and Device Data from various dealers and manufacturers.
• Setting up ADSI authentication using Siebel Adaptor.
• Setting up of Workflows, Activating workflows, Generating Triggers and Setting up of Workflow Monitors.
• Writing shell scripts for monitoring Server Components and workflow Monitors.
• Configuring SARM setting SARM parameters on components for response measurement.
• Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Setup and Maintenance of OBIEE11 Servers on Windows and Linux and Configuring BI Publisher with XMLPReportServer in Siebel.
• Installation of Oracle Client, RCU and creation of repository and various schemas.
• Setting up of NQS Layer, Presentation Layer, Java Host, Web Logic for above.
• Configuring of Middleware like MQSeries, JMS, WebServices.
• Migration of Repositories and Catalogs from Dev OBIEE Servers to Test Servers and Production Servers.
• Unix Shell Scripting for automating EIM jobs and external control of Component Jobs.
• Database and Application Tuning.
• Production Support co-ordination with Developers fixing production issues.

Environment: Redhat Linux, OEL Linux, Siebel 8.1.1.11/14 , Oracle 12c, OpenUI, uDeploy

Confidential

Siebel Administrator

Responsibilities:

• Server and Database Load and Space Calculation Database Sizing Calculations.
• Architectural Design, Network Layout Design.
• Installation of Dev/Test Oracle Database on Windows.
• Installation of Gateway Server on Linux with File System.
• Installation of Windows Siebel Servers for Call Center and CTI Driver
• Installation of Linux Siebel Servers for other users and Web Portal
• Installation of Siebel Web Engine and Siebel Web Servers
• Server Component Creation and Component Parameter Configurations
• Subsystem and Profile configuration for component use.
• Setting up of ADSI authentication for user logins.
• Setting up of Auto Nightly compile on Development Servers
• Setting up of Zenoss for Server Monitoring.
• Setting up of Code, Repository and Non-Repository Migration Processes.
• Configuration of Change Management and Quality Control Systems.
• Added additional language CHT to Siebel 8.1.1.
• Added patch 8.1.10 to Siebel 8.1.1 for adding Open UI interface and ie9 access.
• Upgraded Siebel 8.1.1 to Siebel 8.2.2.3 using upgrade wizard and Repository upgrade.
• Configuring SARM setting SARM parameters on components for response measurement. Troubleshooting Siebel environment issues, read/interpret log files, tracking crash files, Analysis of crashes, doing SARM-Analysis of fdr files for analysis of Server Component crashes.
• Installation of Avaya CTI Driver and configuration of Computer Telephony Interface.
• Setup and Maintenance of OBIEE 10 Servers on Windows Servers 2003.
• Installation of OBIEE Client, Oracle BI Administration Tools.
• Setting up of NQS Layer, Presentation Layer, Java Host, Web Login for above.
• Migration of Repositories and Catalogs from Dev OBIEE Servers to Test Servers and Production Servers.
• Setup and Configuring BI Publisher with XMLPReportServer component in Siebel.
• Installation of Oracle Data Warehouse, changing Star Schemas and Gap analysis and Data Modeling, design of required Custom Star Schema adding additional stars and leaves and adding Solution Node with required Dimensions and Facts
• Installation and Setup of Informatica Servers, creating databases, load balancing, setting of nodes and integrating nodes.
• Design and Development of Informatica Mapping fetching Siebel Service Requests, Activities, County Resident, Accounts data storing to Oracle Data Warehouse for Historical Reports.Setting up of EIM processes, creating of IFB files for data import on nightly bases and from State Housing Data.
• Setup of symbolic URLs and Virtual Hosts, Migrating these to Test and Production.
• Application and Database Tuning. Query Analysis and adding indexs.
• Configuration of Email Response, Email Templates and Workflows.
• Configuration of Web Services by including External System WSDLs.
• Regular Migration of Repositories, Non-Repository Items, Solutions, DDL Synch.
• General Administration and Co-ordination with County Engineers

Environment: Windows 2003, CentOS Linux, Siebel 8.1.1.1/10, Oracle 11.1, OpenUI, Informatica, OBIEE, Avaya CTI.

Confidential, Atlanta GA

Siebel Administrator

Responsibilities:

• Installation of Gateway Server on Linux with File System.
• Installation of Windows Siebel Server for CCA Anywhere CTI Driver
• Installation of Linux Siebel Servers for other Object Managers
• Server Component Creation and Component Parameter Configurations
• Subsystem and Profile configuration for ADSI and Web Services use.
• Setting up of ADSI authentication for user logins.
• Setting up of Auto Nightly compile on Development Servers
• Setting up of Code, Repository and Non-Repository Migration Processes.
• Installation of CCA Anywhere CTI Driver and configuration of Computer Telephony Interface.
• Configuration of Call Center Commands, Events and Screen Popup.
• Configuration of Email Response, Email Templates and Workflows.
• Configuration of outbound Web Services.
• General Administration and Co-ordination with Client System Admins

Environment: Redhat Linux, Siebel 8.0.0.1, Oracle 10.2, Oracle CCA.

Confidential

Team Lead

Responsibilities:

• Configuration of Servers and Components.
• Setting up of MQ Series Servers and setting up of Server to Server Communication.
• Setting of Trillium Servers, setting of Address Matching and Address Cleansing Process
• Integration of Siebel UCM with Trillium using SElib and dynamic Link
• Interface Design, Design and Development of Integration Objects, Web Services,.
• Designing of Strategies for Cleansing and updating of Customer Addresses.
• Design and development of CRMML messages,
• Setting of UCM batch Managers, MQ Series Listeners, Sub Systems, Data Handling Subsystems and Dispatch Workflows.
• Korn shell scripting for EIM and batch Processing.
• Setting up of Code Migration and Repository Management.
• Design of Data History tables, Publish and Subscribe Strategies.
• Conversion of incoming XML messages using Siebel Business Services. Design and Development of Siebel Business Objects and Business components,
• Database Tuning, Client Side Scripting.

Environment: IBM AIX Unix, Siebel 7.8, DB2, MQ Series. Trilium.

Confidential

Siebel Admin

Responsibilities:

• Installation of new Siebel 7.8 Servers and Databases.
• Upgradation planning and redesign.
• Reconfiguration of Database Schema Modification of Data.
• Running of Upgrade Wizard to Migrate Data from old format to new format.
• Repository Up-gradation process from 6.3 to 7.8
• Reconfiguration and Beatification of Siebel Applets, Resetting of Siebel Business Components.
• Resetting of Siebel Workflow Policies, Redesign of Workflows.
• Setting of Integration of Legacy Systems using Siebel eScript and Siebel COM Data Control.
• Re-Setting up of Business Logic.
• Re-Calculation of Driver violations, Police Records, fetching these data from external agencies.
• General Administration.
• Database and Application Tuning.

Environment: Windows, Siebel 7.8.2, Oracle 10.2

Confidential, Little Rock, AR

Responsibilities:

• General Administration and Application Upkeeping.
• Design and setup of Hardware based Load Balancing of Siebel Servers using Cisco 11K Switch.
• Server Maintenance and loading observation and study.
• Setting up of monitoring of Siebel Servers and Workflow Monitors.
• Integration with Vitria and WBI, Integration with Telephone Switch using http & XML protocol, Integration with JDE Inventory System,
• Shell Scripting for running EIM in multiple simultaneous threads for delete for records.
• Displaying of various nightly job status in html page using Shell Scripts and asp.
• Code Migration and Release management.

Environment: Sun Solaris, Sun Spark Servers, Siebel 6.3, Oracle 8.

Confidential, Atlanta, GA

Responsibilities:

• Setting up of Partner Portal for use by Measurement taking Sub Contractors.
• Configuration of Unix Servers for Detaching and Rendering Measure Diagrams, PDF Attachments, conversion and handling of incoming fax diagrams.
• Integration between Store Vendor Systems and Siebel using Siebel EAI.
• Integration between Central Ordering Database and Siebel using MQ Series.
• Joint development of Flooring Configurator Servers for downloading appointments from Siebel to FC Server and Synchronizing Measure Technician tables.
• Integration of Siebel with Legacy Customer database using MQ Series.

Environment: IBM AIX Unix, Siebel 7.8, DB2, MQ Series. Mercator, Ab-Initio

Confidential, Detroit

Responsibilities:

• Technical Design of Interface and IVR Flows for validating Employee coupons by GM Dealers.
• Development of Oracle Stored Procedures for reading by Edify IVR, including IVR dynamic prompts.
• Development of Interface for IVR for storing coupon use by Employees in Siebel Database.
• Siebel Standard EAI messages were designed and sent by IVR using http.
• Web Integration used Oracle Stored Procedures were used for reading the Employee Data by Weblogic Server but updates were Custom generated Siebel EAI Messages.
• Design and Development of Siebel Integration objects and vbscript based Business Services.
• Deveopment of Siebel Business objects and Business Components.
• Oracle Database tuning and development of custom indexes.

Environment: Windows, Siebel 6.3, Edify IVR, Weblogic J2EE Server.

Confidential

Responsibilities:

• Project planning, architecture, analysis, design and implementation for upgradation from Siebel 6.2 to Siebel 704. GAP Analysis, JAD & Resource Allocation, SDLC, Scope Analysis.
• Installation of 704 Siebel Servers, Client and Siebel Tools.
• Running upgrade wizard and repository upgrade.
• Reconfiguration of Siebel Servers, Server Components after upgrade.
• Development of Custom Siebel Driver in VC++. Connecting Siebel Communication Session Manager to Genesys TServer 5.0.
• Development of Special Data Intake Business Objects, Business Components, Links, Joins, Applets, Views for Service Request and Email Intakes.
• Configuration of eChannel for use by PRM. Implementation and Customization of Partner Relationship Portal.
• Setup of Email Processing Workflows and configuration of Email Processing.
• Configuration of EIM process, data loading from IVR in EIM tables and import of data to Siebel database using EIM process.
• Design, development and implementation of Smart Scripts for customer Survey for use by Call Center agents and linked these with CTI events. Smart Scripts for direct Web Survey by Customers and Consumers and Extension of SmartScripts with eScript.

Environment: Windows, Siebel 6.3/7.0.1, ASP, Genesys CTI.