SUMMARY:

• Over 7+ years of IT experience in building Web and Enterprise applications.
• 2+ Years of experience, working on SaaS (Software as a Service) based tools (Service Now), with focus on implementing ITIL processes.
• A Service Now administrator with experience on implementing end - to-end Service Catalog, Incident and Problem Management, Service Request, Knowledge Management, IT Asset and S/W management, Knowledge of Change Management, Content Management System.
• Effectively managing the offshore team to develop and maintain the integration projects.
• Good exposure in integration and integrating with external monitoring tools with Service now.
• Well versed in requirement gathering and analysis and designing the system for B2B integration.
• Proficient in Design and Development of User Interfaces using HTML, CSS, Servlets and JSP proficient in programming using JSP.
• Strong experience in all the phases of SDLC (Software Development Life Cycle) including Requirements gathering, Analysis, Design, Implementation, Development, Support and Testing, Deployment, Builds, Configuration, and Code Management.
• Familiar with Web Services, Restful SOAP, WSDL.
• Highly motivated team player with excellent Interpersonal skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Strong analytic, writing, communication and mathematics skills and quick learner.

TECHNICAL SKILLS:

ITIM Tools/Languages: Service Now, Java, JavaScript, Map Reduce

J2EE Packages: J2EE, Struts, Spring, Hibernate

Web Technologies: HTML, XML, CSS, Web Services, Servlets, JSP, AWT, Swing.

Data Base: Oracle, SQL Server, DB2

App/Web Servers: Apache Tomcat, WebSphere and Web Logic

Testing Tools: Junit, TestNG

IDE s: Eclipse, Net Beans, My Eclipse

Operating System: Windows family, Linux, Unix

Methodology: Agile, Waterfall, Iterative

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

Service Now Administrator/Develop

Responsibilities:

• Customized various modules as per the process requirements.
• Developing user friendly interface for Service Catalogue.
• Configuring Users, Groups and Roles.
• Customization using Business Rules and Client Scripts.
• Configured the integration components with LDAP, CMDB.
• Creating various UI policies and UI actions for alerting a user if a particular action is performed.
• Used Import Sets to extract data from various other sources and field mapping for the same.
• Customization of Home Page using various widgets and Gauges.
• Participated in Configuration of CMDB and configuring the IT Asset Management.
• Implementing the major Incident management process.
• Used update sets to move customization from Dev to Production Instance.

Environment: Service Now

Confidential, Palo Alto, CA

Service Now Administrator

Responsibilities:

• Developed Service Now for the client from core configuration.
• Implemented incident, problem, request, change management according to ITIL rules.
• Configured Discovery management for current status and updates the CMDB accordingly.
• Configured the integration components with LDAP, CMDB.
• Maintains service catalog, workflows, business rules as per ITIL standards.
• Customized and developed client scripts, business rules, ui actions, script includes transform scripts for importing.
• Customized workflows in change management and service catalog.
• Worked on Update sets, email notifications, field mapping, UI policies.
• Used Record Producers to create Incident and Change.

Environment: Service Now

Confidential, New York, NY

J2EE Developer

Responsibilities:

• Designed and implemented User management and Reports management modules in Eclipse3.0.
• Implemented the user interface for the User management such as add user, delete user, modify user.
• Used the servlets and Php for server side communication.
• Implemented the Business logic using JSP, JSTL, Java Beans, and Service Classes.
• Implemented the UI using Java Server Pages, HTML and CSS.
• Implemented user and Client Side validation using Java Scripts.
• Created web pages using spring MVC Framework
• Worked on ITSM tools to manage the configuration and catalogues.
• Created Database Triggers, Stored Procedures and functions using PL-SQL.
• Developed unit test cases using JUnit
• Deployed the application in Apache Tomcat 6.0.18 web server.

Environment: Java 1.6, spring, Servlets, Eclipse 3.1, Oracle 9i, HTML, XPath, Java Script, JIRA, JSP, Junit, CSS, UNIX, Tomcat 6

Confidential, Orlando, FL

Java Developer

Responsibilities:

• I worked on several of the UI's for the Walt Confidential World Parks and resorts. The applications are implemented using a JSF framework for the front end and Java web services (Soap) and Restful Services for the backend business logic.
• I strive to be agile helping others when needed as well as being proactive trying to locate and resolve problems quickly.
• Developed new java functionality for the American Disabilities Act (ADA) requirements on Confidential LILO resort application.
• Implemented several functionality changes on the Magical Celebration application including Hibernate query performance enhancements.
• Coded several new screens using the JSF technology and used Java for the business logic functionality for a major upcoming LILO application release

Environment: Oracle 10g, Web Logic 12.1, JDeveloper, Java/J2EE, Struts 2, XML,XSLT, ITSM, Remedy, Maven, Hibernate, SOAP, JAXB, Soap UI, JSF rich faces.

Confidential

J2EE Developer

Responsibilities:

• Designed and implemented User management and Reports management modules in Eclipse3.0.
• Implemented the user interface for the User management such as add user, delete user, modify user.
• Implemented the Business logic using JSP, JSTL, Java Beans, and Service Classes.
• Implemented the UI using Java Server Pages, HTML and CSS.
• Implemented user and Client Side validation using Java Scripts.
• Created web pages using spring MVC Framework
• Created Database Triggers, Stored Procedures and functions using PL-SQL.
• Developed unit test cases using JUnit
• Deployed the application in Apache Tomcat 6.0.18 web server.

Environment: Java, Servlets, JSPs, Struts 1.3, MySQL, SOAP, Tomcat, ITSM, HP Service Manager, JSON, JDBC, JUnit, HTML, XML, hibernate, Java Script, CSS, Agile Environment.

Confidential

Core Java Developer

Responsibilities:

• Implementation and Maintenance of WBCM using Spring (MVC) Framework.
• Developed presentation layer using HTML, JavaScript, CSS, JSP, and AJAX.
• Worked extensively on Entity/Session Bean development and spring-context XML to handle the request/response from various components.
• Used Web services to access data from server side.
• Used Log4j for output log statements
• Developed Java Bean classes according to Oracle database tables.
• Performed the Multi-threading & Exception Handling.
• Used ANT to create build scripts and run the JUnit test cases.
• Deployment of Web Application on Tomcat Server 6.0.18.
• Developing software architecture using J2EE.

Environment: Java 1.6, UNIX, J2EE, Struts 2.0,Java Beans, Oracle 10g, Tomcat 6.0.18, CVS, ANT, VPN and Eclipse