Senior Support Analyst Resume
Atlanta, GeorgiA
SUMMARY:
- 12 years at Information Technology and 2 year on banking industry. Extensive expertise with Business Revenue Management. International experience implementing, testing, Analyst and support projects in Argentine, Colombia, Malaysia, México, India, Switzerland, Panama, Spain and USA. Working large - scale of integrations with SOA suite, OSM, CRM, OSB, ERP, BI, PDC, M6 and Tibco.
- Strong background in all aspects of development, data mediation, including planning and test evaluation and statistical analysis, with ability to communicate in English and Spanish, also to work in team towards a common goal, having ability to acquire new skills rapidly and savvy of new business.
TECHNICAL SKILLS:
Programing in: Java, JavaScript, (VB, VC++ .NET), C/C++, ProC, Perl, Python, Shell, ISQL, PL/SQL
OS: Unix AIX Admin d, AS/400s, HPUX, Linux GNU, Ubuntu, Fedora, OpenSuse, RedHat, etc(Store procedures, Triggers). DataBases: Informix, Oracle, SQLServer, MySql and DbAccess
Data Extract &loaders: ODI ETL, SQOOP, FLUME log, UEL, IEL, cmt and sqlloader.
Knowledge on: Cloudera Big Data ecosystem Architecture, Apache Framework Hadoop (HDFS, YARN and MapReduce), Pig script, Hive Sql, Oozie, Zookeeper and Flume. Also on LAMP Architecture with perl.
VMs: VMWARE, Virtual BOX and Docker Image. Reporting tools: Crystal Reports and BI.
Versions controllers: SVN (Subversion), CVS and GIT.
Other Skills on: SOAP UI, OPICS, IBM Infosphere, ODM,Weblogic, Apache Tomcat WS and Nginx
PROFESSIONAL EXPERIENCE:
Confidential, Atlanta, Georgia
Senior Support Analyst
Responsibilities:
- Part of the Successful Verizon implementation project Working full time on Billing OPS Full TESTING BRM integration. (Creating testing scripts and performance test scripts) Production Support of the Vertex tax engine (Full Environments installation)and Paymentech Prod. Support. Creating Perl scripts for Test data Statistics of creation accounts, collections and payments. Development in JAVA generating the XML and XSD in order to test the WSDL (Creating a custom java unix program)
Confidential
Solution Architect
Responsibilities:
- Complete new Project implementation test and Data Migration. Design and execution of the data migration process of 4million of accts using CMT and custom updates in java and Perl. Analysis& design about new integration web services requirements. Using SOA Suite and Mediation systems as AIA. Creating a new wrapper opcodes and generating the XML, XSD and WSDL Solving problems on mediation Data, designing a Master Data Management tables and interfaces. Development customs client´s applications in JAVA for Customer Center. Generating a new financial data reports on BI. Knowledge transfer courses to the new transition local team.
Confidential, San Antonio, Texas
SME
Responsibilities:
- Full support 24/7 Hours in production on Billing and Rating. Data migration process, go live and operation on eCloud data. Applying Sanity check on production deploys in the BRM operation area. Using Agile Methodology. Supporting changes on SQL sentences for reports showed in B. Intelligence 11g and B. Intelligence 12g
Confidential
Solution Architect
Responsibilities:
- Improving the Billing and Invoicing execution times from 4 hours to 40mins of execution total time. (2.2Millions Accts) Full support 24/7 Hours in production (Modifying C++ opcodes and Pl/SQL Triggers and Store procedures) Responsible for approval about changes request on Production and New solutions. And enhancements on Pipeline. on BRM knowledge transfer courses (And important differences between BRM 7.3.1 and 7.5)
Confidential
SME
Responsibilities:
- New Implementation and integration project on Cablemas and Full migration project on SKY. Full Account Migration of 2 million accts using CMT from Arbor (Extraction from arbor DB by Store procedures). Creating the Work Book sale document on the technical pricing solution and OSM order FLOW (CRM-AIA-BRM) Creating the high Level Technical Design Documents (Collections, Adjustments, Payments, Billing, Invoice&GLedger) Using and implementing the Pricing Development Center on WebLogic to synchronize products Implementing a new Web Services to be used connecting on BRM. An SQL/PL store procedures.
Confidential
Senior Consultant
Responsibilities:
- Participate with the BRM 7.3.1 Architect in the Implementation Design on 3 Modules Making the Design documents of Adjustments, Taxes and Security. Design and Development on C++ PL/SQL (Store Procedures from an Opcode), on 3 modules implementing (Account, Tax and Credit & Debit Notes) Creating and modifying IScripts for Pipeline rating plans
Confidential
Senior TESTER Consultant
Responsibilities:
- Testing with rating and Pricing configuration (TAP3) Creating and running testing cases for rating and billing issues (with a custom Automation Framework in perl) Development a custom store procedure in Pl/SQL for the account verification in the Automation Framework.
Confidential
Senior Consultant
Responsibilities:
- Resolving Tickets of Back Office on productive environment. (With fast response on client) Developments in C++(Portal 6.7)
Confidential
Senior Consultant
Responsibilities:
- Making the Portal Developer to the client and Architecture (perl and C++). Supporting in diverse activities of Portal to sap and Tibco, and other connectors Developing to configuration of plans with Error by rating (Portal 6.7 and 7.2.1) Full Support area 24 hrs. (Part of the BRM upgrade 6.7 to 7.2.1).
Confidential
Responsibilities:
- Making the analysis with the Solution Architect, working full pipeline process and Discounts migration Making the implementation and portal upgrade 6.5 to 7.2.1. Tuning in Trial Billing Developing to configuration of plans with discounts. And Full implementation in the Discount Migration Process.
- New implementation project of Portal 7.2.1 Creating the design specifications for the client requirements. Making alone the implementation of Radius Management. Full development in fm libraries and new opcodes (C++ and Java).
Confidential
Responsibilities:
- Mainly making the implementation of the client’s requirements for invoice process and pipeline configuration Working with the team to implement Infranet/Integrate to fulfill the requirements for this operator, like rating, collection, billing, invoicing, payments, ledger Carrying out Pipeline Configuration, IREL. Also Developing to configuration of plans with discounts Development in invoice customizations (C++)
- Implement the new business rules for Invoice module by Colombia Mobil by Opcode Working with Portal team to implement Infranet/Integrate to fulfill the requirements for this new wireless operator, like rating, collection, billing, invoicing, payments, General Ledger, customs on iREL loader. Part of the team to provide billing operations support
Confidential
Senior Consultant
Responsibilities:
- Successful Upgrade project of Infranet 5.3 to 6.2. Manual integration project of Portal and Arbor (Using PL/SQL, shells scripts, perl and C Ansi.) Creation one GUI Application on VC++ and Extra Tools in VB. Tuning of the Billing and Invoicing. (And creating DB index for tuning on General Ledger OOB reports) Knowledge transfer courses to the new transition team.