SUMMARY

• 14 years of combined experience in application support, maintaining production and test environments, build engineering, change and release management with hands-on skills in analysis and programming.
• Successfully setup Electronic Document repository at a leading Insurance company to replace manual invoices with electronic documents and to manage workflow for handling Loss Billing Invoices, resulting in immediate reduction of paper, printing, postage costs and reduction in overhead of manual storing and sorting processes.
• Successfully managed and implemented setup of UAT and client-test environments at a major financial investment bank after streamlining and replicating the customer on-boarding process from Production environment resulting in smoother integration of new and prospective customers and reduction of turnover time for testing and promoting changes and enhancements into production.
• Successfully implemented and coordinating multiple web application and data migration projects as primary interface between customers, technology groups, management articulating in the language of people and technology with hands-on technical skills to support the team when necessary.
• Quick learner with ability to work under pressure and excellent communication skills in English and Spanish.

SKILLSET

• Complete SDLC knowledge from requirements gathering, requirements traceability, GAP and JAD sessions, functional and technical specifications, systems analysis and design, coding, testing, build and release activities to application and environment support.
• Good understanding of financial, investment banking and risk management processes with daily and monthly data processing cycles, intra-day batch transactions, transformation of messaging formats including ISO Payments, SWIFT Standards which are driven by federal and market cut-off SLAs.
• Good understanding of loss billing and reinsurance processes with daily and monthly data processing from Loss Data Warehouse and batch processing for invoice calculations and document generation, printing and mailing invoices within the market cut-off SLAs.
• Hands-on analysis and programming skills in technologies like Java, J2EE, Documentum, XML, Web Services, Shell scripting, Perl, PHP, VB Script, Java Script, JUnit, Log4j, MyBatis, Hibernate, Apache, WebSphere, Tomcat, JBoss, MQ, RAD 8.0, Eclipse, Unix, Linux, Solaris, LDAP, Siteminder, BladeLogic, Introscope, NSH, VMware, Topaz BSM, Lotus Notes, ConnectDirect, ESP and Autosys.
• Experience in Data Modeling, ETL, transformation and obfuscation of data, database querying using SQL, PL SQL, Oracle 10g, DB2, UDB, Netezza, Sybase, SQL Server, MySQL, DbVizualiser, SQL Navigator, Toad.
• Project and team management skills using standards, processes and methodologies suggested by ITIL, PMI, Agile, CMMI with efficient usage of management tools like Microsoft Project, Office, Visio, SharePoint sites.
• Strong technical and functional documentation skills with emphasis on root cause analysis, 5 point analysis for production issues, maintaining incident with expertise in using Change, Defect and Ticket Management tools like Remedy, MANTIS, TeamTrack, Bugzilla, ClearQuest, HP Service Center for defining customized workflows to support changes in service model and best practices.
• Experienced in improvement and automation of processes following methodologies like ITIL, PMI, SDLC, SCRUM, Audit, SOX compliance, creating metrics and reporting on SLAs and KPIs when representation application group in enterprise change control, risk and incident management meetings.
• Experience working in virtual development environments using VMware, NX Client, ZENworks and VPN.
• Experienced in working with middleware and external vendor teams for issues with patches and upgrades by submitting technical documentation of the problem, sending dump files and conducting technical discussions.
• Hands-on skills with setup and maintaining automated build and deployment processes using configuration, build, staging and version control tools like ANT, CVS, SVN, VSS, Maven, ClearCase, Subversion, Cruise Control and Hudson to ensure 24/7 application and system availability.
• Experienced in Enterprise Content Management implementations using Documentum DFS, DFC, Webtop and WDK frameworks for customized applications and providing administrative support for applications.
• Strong problem solving, debugging, incident management, client support and interpersonal skills with capacity to handle tasks single-handedly in multiple shifts for production support on 24x7 model, Test and Performance environments by trouble shooting of production issues and coordination of incident resolution with multiple teams and groups.

WORK EXPEREINCE:

Confidential

Java Development

• Lead a team of 15 offshore developers and managed onsite coordination, resource planning and schedules.
• Conducted requirements review meetings with BAs and LBU SMEs for finalizing EDM requirements.
• Created Traceability Matrix, GUI Specifications, Design 490 documents, WSDL and Developer setup guide.
• Prepared Application Architecture, System Architecture, Technical Alternatives documents using AS-IS, TO-BE and Runtime diagrams and reviewed SOA solutions and technologies to be used with the Architecture team.
• Created DQL and API scripts for configuring custom objects on Documentum UDB database and Content Server.
• Created LDAP, UNIX groups and IDs used on different environments as per Security and Authentication Model.
• Conducted meetings with Upstream and Downstream application teams and created WS interface documents.
• Created and maintained environment configuration inventory and resource validation checklists.
• Created build scripts for automatic deployments and implemented continuous build integration model for CVS.
• Prepared SharePoint portals to maintain and provide build, release and application support functions.
• Created Autosys jobs along with Perl wrapper scripts to register jobs to start and stop batch ingestion daemons.
• Monitored Autosys jobs through Autosys commands and through ESP workstation and resolved any dependencies between jobs that failed or needed to be force completed.
• Debugged and resolved issues with configuration and synchronization of timeout and other settings for SiteMinder, WDK, Database and Application Session timeouts.
• Monitored message queues for their status, depth and managed the queues using customized c programs.
• Created Developer Setup guide with steps to use the virtual Linux and Windows slices and to configure Eclipse for CVS and Tomcat server and the required Java Runtime Environment.
• Created WDK project and integrated dependent code with WDK 6.7 and refactored GM code for LIBRA EDM.
• Wrote Perl scripts for proactively monitor system and application failures to alert support team through emails.
• Worked with QA team to validate test cases and provide inputs for performance testing against non-functional requirements and create requirements traceability matrix.
• Created build schedules, release notes and documented steps for application release and testing process.
• Participated in IMOP incident resolution calls, performed root-cause analysis and created 5-Point analysis documents for P1, P2 and P3 incidents and updated knowledge tickets with proposed corrective measures.
• Created effort estimates and coordinated implementation of build and release activities for all environments.
• Participated in capacity planning meetings and prepared hardware requisitions for the hosting services.
• Coordinated with DBAs for database restores and created sql scripts for Sybase table creation and validations.
• Delivered input and managed part of the overall project plan for EDM deliverables and resources.
• Created weekly and bi-weekly status reports and conducted review meetings with senior management teams.
• Mentored offshore team on technical issues, communication skills and to follow coding and security standards.

Environment: UNIX, AIX, Windows 7, Virtual Developer Portal, Documentum 6.7, Java, J2EE, MyBatis, WebServices, JavaScript, Perl, SQL, Sybase, Oracle, UDB, DbVizualiser, Eclipse Helios, CVS, Tomcat, Apache, Mantis, Service Center, ESP Scheduler, CA Introscope, AutoSys, BladeLogic, NSH, Zephyr Passport, SiteMinder, LDAP, Visio, Microsoft Suite.

Confidential

Lead Application Support Analyst

• Supported 24x7 daily Production, Acceptance, Test environments with monitoring alerts, trouble tickets, incident handling, user support and monitoring application servers and interfaces.
• Assisted with configuration, DB Modifications, application testing and installation of upgrades and patches.
• Monitored the receipt of Daily and Monthly Portfolio feeds from external sources and ensured loading of manifest data into data-marts through proactive monitoring with automated AutoSys jobs and shell scripts.
• Monitored production and UAT environment health by executing daily health-check scripts to check file-system and memory usages along with shakeout validations for planned server maintenance and unplanned outages.
• Developed and executed SQL queries to investigate data related issues and support user ad-hoc requests.
• Handled data-mart migrations, PL/SQL programming and performed query analysis and tuning when required.
• Performed distributed deployment onto JBoss using clusters for high-availability and fail-over remediation.
• Written customized Perl scripts to query the Netezza database to fetch the timing for daily batch loads and email it at the end of the daily cycle.
• Maintained configuration files and monitored performance information from web console and JProfiler logs.
• Debugged production incidents, investigated shortfalls and implemented best practices in production support.
• Performed management of incident, problem and change management tickets using Remedy.
• Coordinated with MicroStrategy and Netezza customer/product support for issues during upgrades and implementations by conducting technical discussions and help with exchange of necessary information.
• Performed management of incident, problem and change management tickets using Remedy.
• Performed root-cause analysis and escalated technology partner teams on production system outages.
• Updated operational manuals run books and support documents with changes as needed to support changes.
• Participated in release review meetings and contributed to documenting release plans and validations.
• Incident and SLA management by proper escalation and support to resolve production issues and outages.
• Performed estimation of business impact for incidents and sent early alerts to users on possible symptoms.
• Implemented best practices in managing SLAs and root-cause analysis, incident tracking and documentation.

Environment: Solaris, UNIX, Linux, Java, J2EE, JBoss, Apache, SSH, SAN, NFS, AutoSys, Shell, Perl, XML, SQL, PL/SQL, Netezza, Oracle, OEM, Remedy, WebServices, Ant, CVS, Maven, Hudson, MicroStrategy.

Confidential

Environment and Application Support Lead

• Managed a team of 15 offshore and 6 onsite application support analysts on a 24 x 7 shift model for production and UAT environments to monitor and troubleshoot issues, proactive monitoring and maintenance of services.
• Planned, coordinated and implemented processes related to application support on different environments.
• Created shell scripts for monitoring disk space, memory utilization, server and database connections.
• Trouble shooting of production issues through java code debugging, reviewing log files, running DB queries.
• Monitored memory and capacity utilizations on servers and reviewed issues with performance testing teams.
• Setup scheduled maintenance activities for servers and components through AutoSys, Touch and shell scripts.
• Created JIL files to schedule batch jobs in AutoSys and developed UNIX shell scripts to monitor AutoSys jobs.
• Created Perl scripts to query the database and publish detailed reports of feed and batch processing status.
• Monitored MQ objects and queues shared in cluster across 4 queue managers and used customized utility for copying and moving messages across MQ queues in case of production outage scenarios.
• Maintained the interface between CitiDirect and other single sign-on portal applications by configuring URLs, ports and XML data for use with WebServices and resolved issues during migration phases of SSO applications.
• Supported Production and test environment incidents with proper root cause analysis and incident tracking through Remedy and documentation of best practices for repetitive incidents.
• Analyzed the processing of Batches and jobs and provided SLA slippages and adherence details to management.
• Created tools for enabling configuration changes for applications at run time to ensure proper maintenance.
• Wrote and maintained shell scripts to automate the shutdown and startup activities for the environments.
• Proactively monitored the disk and memory usages on all servers using scripts to generate periodic alerts.
• Participated in change and risk review meetings to validate and approve changes to be deployed.
• Developed environment validation checklists and performed daily and weekly validations for planned outages.
• Setup and configured various services on Site Scope to proactively monitor any outages and alert any failures.
• Tracked all issues to closure on Remedy by creating master tickets for all incidents, issues and job abends.
• Coordinated with customer groups during UAT and customer testing and assisted in resolving issues.
• Created documentation of technical standards and run-books for issue resolution and system upgrades.
• Coordinated with build, release and deployment teams to track changes being promoted through releases.
• Managed communication between teams through template emails for common issues and resolutions.
• Coordinated with senior management in weekly reviews for test planning, change and defect management.

Environment: Solaris, Windows 2003 Server, WebSphere, Actuate, iPlanet, ActivePortal, SiteScope, WebSphere MQ Explorer, Java, J2EE, WebServices, AutoSys, JavaScript, Shell and Perl scripting, SQL, Oracle 10g, Visio, Remedy, Microsoft Project.

Confidential

Java Release Manager and Application Support

• Lead a team of 6 offshore support analysts to monitor and support application, release and test environments.
• Responsible for review of mapping specifications, test cases and test plans for transformation scenarios.
• Supported resolution of environment issues and outages with validation checklists and automated scripts.
• Setup alerting system for proactive monitoring of outages on servers using queries, UNIX and SiteScope alerts.
• Designed and developed web interfaces using Visual Studio for interfacing with the POS retail system.
• Created Visual Basic modules and macros for interfacing with the retails selling and stocking application along with interface to extract and upload the data from point of sale system from across North America region.
• Responsible for setting up EDI transactions for migration of data from vendors and customers.
• Conducted shadowing sessions for users with issues during UAT and provided them with technical support.
• Conducted validation of environments after each build and deployment and resolved all configuration issues.
• Monitored queues and wrote shell scripts to automate the shutdown and startup activities for environments.
• Developed validation checklists and automated the process of environment validation through scripts.
• Merged and configured code received from offshore and verified the release artifacts with the release notes.
• Deployed builds on WebSphere and configured clusters for load balancing and performed tuning for user load.
• Compiled and executed PL/SQL procedures for data cleanup on database before deploying build for testing.
• Created automated build and release processes for all projects deployment streams using ANT and Maven.
• Used CruiseControl with Ant scripts and Maven for scheduling continuous build and integration activities.
• Conducted and reviewed performance with weekly status meetings, reports, visual timelines and dashboards.
• Provided scenario configuration with end-to-end simulated users for developing scripts for LoadRunner.
• Created transactions for use with automation test scripts having checkpoints for database and GUI functions.
• Performed load testing using scheduling and executing LoadRunner scripts using controller.
• Identified possible risks in various processes, defined mitigation processes and evaluated them with users.
• Coordinated with customer groups during UAT and customer testing and assisted in resolving issues.
• Provided defect resolution and ticket management using Remedy with root cause analysis and change control.
• Setup ClearCase server, configured streams and installed client with documentation for future installations.
• Documented the best practices that were identified during support activities and during validation procedures.

Environment: Linux, Java, J2EE, XML, HTML, CSS, XHTML, VB, JavaScript, XSD, DTD, SAP XI 3.2.x, WebMethods 6.5, XSLT, Oracle 10g, TOAD, IBM WSAD 5.0, IBM WebSphere MQ 5.3, Tomcat, ClearCase, ANT, Maven, CruiseControl, LoadRunner, Remedy.

Confidential

Lead Application Development and Support Analyst

• Lead a team of 12 analysts for Vantage product development and handling issues in UAT and production infrastructure and ensure 100 availability.
• Developed validation checklists to validate environments after deployments and resolved configuration issues.
• Setup alerting system for proactive monitoring of outages on servers using sql queries and SiteScope alerts.
• Tracked production issues to closure by root cause analysis and forwarding findings to appropriate teams.
• Worked on replication and fine tuning of the servers with participation in performance testing of product.
• Conducted data analysis activities to ensure that the business process match the framework data models.
• Designed core Vantage ETL entities, XML Schemas, interfaces and integrated them to framework code base.
• Provided design updates to Vantage Product for enhancements to facilitate SOA architecture and model.
• Maintained Vantage Roadmap document and conducted periodic reviews with technical committee.
• Participated in development activities of core Vantage modules as per approved design specifications.
• Participated in review and approval of technical requirement specifications to match framework architecture.
• Translated business rules to Vantage specific rules and configured decision tables in Vantage rules engine.
• Created data conversion process handbook with requirements to handle ETL operation for MMIS and MAXIS.
• Created Visual Basic application for reading data from flat files and transform into structured groups and files.
• Analyzed the structure and format of data files from MMIS and MAXIS and created data transformation rules.
• Prepared test data-sets and data-files with obfuscated data for use during UAT testing and data validations.
• Loaded the processed data from MMIS into Oracle database by staging of data using oracle external tables.
• Worked closely with Infrastructure and DBA teams with planning and coordination for database and upgrades.
• Ensure proper defect resolution and ticket management on Remedy with root cause analysis.
• Consolidated Case-Management process documents for integration with Pega system for use with planning for Vantage product's future roadmap and integration into a BPM model.
• Upgraded Bobby PMD plug-in, customized rules for WSAD and configured it to show errors during coding.
• Created technical run-book documentation and updated them with best practices using SharePoint portals.

Environment: Windows Server, Solaris, Vantage, Java, J2EE, SOA, JBoss, WebServices, UML, XML, HTML, JavaScript, CSS, XSLT, XHTML, XPATH, CVS, ANT, Maven, Remedy, Bobby, PMD, Pega, MS Project, MS Office, Oracle, PL/SQL, TOAD, SharePoint.

Confidential

Systems Analyst and Web Programmer

• Responsible for managing build automation and release activities for Test and Production environments.
• Created and maintained repositories in Subversion and coordinated check-in, check-out and build activities.
• Wrote Visual Basic modules to interface with POS terminals and databases to gather data for reporting.
• Wrote Ant scripts for common tasks like compile build and test for use in automated build process.
• Used CruiseControl with Ant scripts and Maven for scheduling automatic extractions, build and deployments.
• Maintained Bugzilla site by adding additional customized fields for root cause analysis and additional field data.
• Generated open-defect report and delivery notes for releases. Conducted reviews and resolved audit findings.
• Ensured proper defect tracking and closure by managing the defects in Bugzilla with root cause analysis.
• Prepared and reviewed product release notes and facilitated the pre and post release audits.
• Conducted weekly team meeting to understand changes in release plans and update process documentation.
• Contributed to project performance tracking with weekly release status, change reports and dashboards.
• Built and transferred release packages and artifacts including release notes, database dumps and source files.

Environment: Windows 2000, Red Hat Linux 9.0, Java, J2EE, VB, Subversion, TortoiseSVN, Bugzilla, Ant, Visio, MS Office, Eclipse, Tomcat, JBoss, Oracle 9, TOAD, SQL, PL/SQL, VPN, FTP, Telnet, TNT Map Server and Atlas

Confidential

Systems Analyst and Web Programmer

• Involved in setting up project tools on Linux, mounting code base and development activities.
• Designed the database schema in MySQL. Created a graphical depiction of population on a TNT Atlas.
• Developed web application using Java classes, JSP pages, XML, JDBC, HTML, CSS and JavaScript.
• Performed code review, unit-testing, systems integration testing and assisted in UAT execution.
• Responsible for maintaining project repository on Subversion. Created trunks and branches for development.
• Used Anthill and Ant tasks for scheduling automatic extractions build and deploy activities for JBoss Server.
• Generated open-defect report and delivery notes for each build and release. Conducted reviews and resolved issues.
• Wrote Ant scripts and scheduling builds were executed as a part of build process via FTP and Telnet.

Environment: Windows NT, Red Hat Linux 9.0, Eclipse, Apache, Tomcat, MySQL, Java, J2EE, JDBC, HTML, CSS, JavaScript, Subversion, ANT, Anthill, Bugzilla, FTP, Telnet, PhpMyAdmin and SQL, JaperReports

Confidential

Systems Analyst and Programmer

• Involved in Visual Basic programming, created financial reports using Crystal Reports.
• Created technical documentation with class diagrams and data mapping between tables and validations rules.
• Involved in programming web pages using PHP, HTML, CSS and JavaScript.
• Performed unit testing and release activities.
• Created data models for report prototyping and compiled the design templates.
• Created and tested cash counter receipt printing on IBM slip printers including bar code printing.
• Written unit test cases, performed unit testing and release activities. Provided on-call support for production issues.

Environment: VB 6, ASP, ADO, COM, HTML, DHTML, SQL, VB Script, Crystal Reports and MS SQL Server