Support Engineer Resume
TECHNICAL SKILLS:
Development Platforms: Windows, z/OS, OS/390
Web: XML, HTML 5, JavaScript, JQuery, CSS 2.
Configuration Management: SVN, Visual Source Safe, CVS, IBM Rational Clearcase.
Databases: Oracle 9i, DB2 v6
Programming Languages: Java 6
Software Engineering Technologies: J2EE, AJAX, Struts 1.2, SQL, Shell script, Apache Ant 1.8, Maven, Spring 3.1.
Software Engineering Testing Tools/Technologies: Load Harness Tool, XREReceiver Tool, Junit 4.5, TestNG 6.8, Sikuli 1.0, Silverlight 5, PowerMock 1.5, JMX, JConsole, Visual VM.
Programming Languages in IBM Mainframes: ReXX, JCL, ISPF services, COBOL, CLIST, VSAM programming
Special Tools: Splunk, Rational Application Developer 6.0, HP Quality Center 10 and Eclipse 3.5, IntelliJ IDEA 12, JPROBE 8.3, StarUML, Zephyr, Revine, CasePac (Base Product, Analysis Tool and Data Migration Tool)
Servers: Apache Tomcat 5.5 servlet container, IBM WebSphere Application server.
PROFESSIONAL EXPERIENCE:
Confidential
Support Engineer
Responsibilities:
- Creation of a load test setup by standing up a bunch of Linux machines that could be eventually used for performance testing using Load Harness Tool & XREReceiver tool.
- Work with each of the Apps team developers to understand their requirement for performance/load testing.
- Continuous load testing for various apps followed by report generation prior to every release.
- Work with the developers in analyzing thread dump and identifying cause of CPU usage spikes, memory leaks and Full GC.
- Creation of a service within the App that is primarily used for App Health status check. Registered the service in OP5 monitor for continuous monitoring of App health of Voicemail App Servers in PROD environment.
- Analyze root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow - up on outstanding issues promptly.
- Monitor system operations and troubleshoot problems.
- Study & Understand the Requirements & Specifications document to come up Use cases and business rules needed to prepare test plan.
- Create automated test scripts for all key functional tests using Witbe tool
- Schedule, Monitor and generate test execution reports.
Technical Environment: Special Software/Tools: IntelliJ IDEA 12, Witbe, SVN, Splunk, Java 6, Maven, Load Harness Tool, JMX, JConsole, Visual VM, XREReceiver tool, Silverlight 5, TestNG 6.8, XML, Windows 7, PowerMock 1.5.
Confidential
Lead Java/J2EE Developer
Responsibilities:
- Studying & Understanding the System Design Specifications document provided by client.
- Constant interaction with the team at Onsite & Offshore, during every phase of SDLC.
- Development/Coding for the new screens.
- Involved in the Preparation of UTP, execution of Unit test cases, peer reviews and defect fixing for the new screens.
- Status monitoring and Status tracking of the project.
Technical Environment: Eclipse IDE, HP Quality Center 11, IPMS, SVN. Java 5, JSP, Servlets, CSS, JavaScript, Struts 2, XML, HTML 5, Windows 7
Confidential
Lead Java/J2EE Developer
Responsibilities:
- Worked on the latest release -Item Relationship, which involves the release of 5 news screens to the existing IDM - Web portal.
- Studying & Understanding the System Design Specifications document provided by client.
- Constant interaction with the team at Onsite & Offshore, during every phase of development.
- Development/Coding for the new screens.
- Involved in the Preparation of UTP, execution of Unit test cases, peer reviews and defect fixing for the new screens.
- Status monitoring and tracking of the project.
Technical Environment:Eclipse 3.5, HP Quality Center 10, IPMS, SVN, JPROBE, SoapUI 3.5.1, UML, Windows XP, Java 5, JSP, Servlets, JavaScript, JQuery, Struts 1.2, XML, CSS 2.
Confidential
Java/J2EE Developer
Responsibilities:
- Implementation of Custom Java authentication to Cognos.
- Deployment of ADF applications in UNIX servers using Hudson.
- Automating the deployment process using ANT scripts. and mentoring of the team members
- Status monitoring and Status tracking of the project
Technical Environment:Motio ADF, SVN, IPMS, Windows 2003, Oracle 9i (SQL), Java, JSP, Servlets, JavaScript, Struts 1.2.
Confidential
Java/J2EE Developer
Responsibilities:
- Worked on tool enhancements and defects fixing.
- Customer interaction in understanding requirements.
- Performed IQA and EQA.
- Debugging and Unit testing developed components
Technical Environment:Rational Application Developer 6.0, Windows XP, Linux, DB2 (SQL), IBM WAS, JSP, JavaScript, Struts, Hibernate, Java 4, Spring.
Confidential
JAVA Developer
Responsibilities:
- Handling CRs raised by customers
- Making enhancements in the tool by adding new features/reports and to support few languages like NATURAL, OS/VS COBOL.
- Tool Installation for customers
- Debugging and Unit testing the developed components
Technical Environment:Windows XP, Java, XML/XSL, HTML, SWING & UNIX Tools, Eclipse, CVS
Confidential
JAVA Developer
Responsibilities:
- Analyzing the PH code and application
- Debugging and testing the Confidential screen to meet the functionality implementation and rollback plans
- Provide implementation support
Technical Environment:UNIX, Java, J2EE, Tomcat 5.0, SQL, Oracle 9i, Tools VSS
Confidential
JAVA Developer
Responsibilities:
- Coding several modules using STRUTS to facilitate MVC architecture and aided in developing JSP pages using STRUTS Tag Libraries.
- Quality Assurance
- Understanding the goals/objectives of the requested reports for projects
Technical Environment:Windows XP, Java, J2EE, Struts Framework, Apache Tomcat 3.2.1, Oracle 8i