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Senior Engineer (product Support) - Team Lead Resume

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Palo Alto, CaliforniA

SUMMARY:

  • 5.5+ years of extensive experience in the IT Industry.
  • Having an experience of 4+ years in TIBCO suite of products.
  • Successfully delivered in onsite offshore model with rich client interfacing and onsite coordination experience.
  • Able to resolve the all critical issues with TIBCO related problems in TIBCO’s customers’.
  • Fixing and finding bugs with TIBCO Administrator, Designer and TRA.
  • Progressive experience in software Design, Development, testing and support.
  • Extensive experience of TIBCO BW 5.x, TIBCO Administrator 5.x, TIBCO EMS 4.x, TIBCO RV 7.x, TIBCO Hawk 4.x, TIBCO ADB Adapter 4.x & 5.x, EMS 4.x, TIBCO IM 4.x & 5.x, TIBCO InConcert 6.x & 7.x, TIBCO BPM 2.x, TIBCO Designer, XML, XPATH, XSLT, SOAP, Webservices
  • Provided mentoring and to team members in TIBCO Technologies.
  • Sound database concepts with Oracle, MS SQL Server, Informix and RDBMS.
  • Hands on experience with Perforce, Rational Clear Case, CVS and Borland Star Team configuration control systems.
  • Proficient in developing Web based applications using J2EE(JSP, Servlets)

TECHNICAL SKILLS:

Operating Systems: Sun Solaris 7.0/8.0,9, HP - UX 11, Windows (2000/NT 4.0/98/95)

Languages: HTML, JavaScript, VBScript, Java, Shell scripting, C++

Database: MS SQL Server 6.5/7.0/2000, MS Access, Oracle 8i, Informix

Middleware: TIBCO Business Works 5.x, TIBCO Administrator 5.x, TIBCO Designer, EMS 4.x, TIBCO Integration Manager 4.x & 5.x, TIBCO InConcert 6.x & 7.x, TIBCO Hawk 4.x, TIBCO RV Administrator( 6.x & 7.x), TIBCO ADB Adapter 4.x, TIBCO BPM, TIBCO Adapter SDK

Web Servers: IIS 4.0, Web Logic

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, California

Senior Engineer (Product Support) - Team Lead

Responsibilities:

  • Responsible for TIBCO Administrator, TIBCO Designer, TIBCO TRA and TIBCO Hawk Support.
  • Fixing or isolating the bugs in source code and forwarding them to Engineering or QA for further review.
  • Creating internal tools, debug jars that aid other members of the team in faster resolutions.
  • Creating LBN, Known Issues, FAQs and creating internal KB (Knowledge Base) Articles.
  • Creating Enhancement requests for future releases that help improve the Product and meet clients’ needs.
  • Resolving critical issues in clients’ environment in a timely manner that meets the SLA.
  • Providing consultation to TIBCO clients to run/setup their environment with best performance.
  • Coordinating between Global Support teams based in Australia, UK, China, India and US East Coast.
  • Replicating problems related to TIBCO Products and setting up the environments to match clients’.
  • Tracking the defects in the Products and working with TIBCO Product Management to get them resolved and including them either in future releases or releasing as a hot fix
  • Working with other product teams i.e. BW/BC/BE/BWC in cases of issues that involve multiple products
  • Involved in recruiting and mentoring new members in the Infra Global Support team.
  • Organizing weekly meetings between global teams to discuss issues, coming up with recommendations, tackle problems being faced by different teams.
  • Organize weekly meeting with Engineering, QA and Product Management.

Environment: Solaris, HP-UX, AIX, Linux, Windows x86, TIBCO TRA, TIBCO Designer, TIBCO Administrator 5.x, TIBCO BW, TIBCO SDK Adapters, TIBCO Hawk 4.x, TIBCO Rendezvous 7.x, EMS 4.x, Active Directory LDAP Server, Sun One Directory Server

Confidential, Sunnyvale, California

Senior TIBCO Consultant

Responsibilities:

  • Design development of reusable components and tools and creation and maintenance of project templates that is used across all TIBCO projects in Symantec.
  • Code walk through and design walk through and providing recommendations based on best practices.
  • Responsible for the defining, planning and execution of all infrastructure activities required to support the Enterprise Architecture environment and coming up with best practices as per Symantec EAI landscape.
  • Responsible for administration of Confidential in Veritas clustered environment
  • Leading the team of three that was involved in implementing Hawk Accelerator framework along with an onsite TIBCO PSG member.
  • Configuring and deployment of applications. Providing technical guidance and inputs to end point teams for migrating projects between environments i.e. Dev, QA, UAT and Prod with least impact to stake holders.
  • Help the junior developers in trouble shooting technical problems.
  • Creation and maintenance of TIBCO domains, installation of Confidential and environment creation
  • Configuration and maintenance of EMS servers
  • Development and maintenance of Hawk monitoring system, TIBCO EMS & TIBCO Administrator for applications and infrastructure
  • Performing version control

Environment: Solaris 8 & 9, TIBCO BW 5.2, TIBCO BW 5.3.2, TRA 5.4, TIBCO Administrator 5.3, TIBCO SDK Adapters, TIBCO ADB Adapter 5.2.1, TIBCO Rendezvous 7.5.1, EMS 4.2, Version Control using Perforce

Confidential

Senior EAI developer

Responsibilities:

  • Design, testing and implementation of TIBCO based EAI solution.
  • Working as an onsite coordinator between on-site and off-shore teams.
  • Interacting with client and gathering the business requirements
  • System Appreciation, high level and low level design of the system.
  • At the end of development cycle working and coordinating with different teams for promoting the code from Test, QA, UAT and finally to Production.
  • Implementing the Change Requests and working with Production Support team for deploying the solution in production environment.
  • Maintenance of Code after getting deployed in production and resolving CRs and issues.

Environment: Solaris 8, TIBCO BW 5.2, TRA 5.2, TIBCO Administrator 5.2, TIBCO SDK Adapters, TIBCO Rendezvous EMS 4.0, Version Control using Star Team

Confidential

TIBCO Developer

Responsibilities:

  • Requirement Analysis
  • Involved in the design, testing and implementation of the system.
  • Deployment of the system in production environment
  • Testing coordination for SVT and UAT
  • Setting up the development environment i.e. installing Confidential, domain creation
  • Preparation of stubs for testing and development

Environment: TIBCO BusinessWorks 5.1.3, TIBCO Integration Manager 4.1, TRA 5.1.3, TIBCO Administrator 5.1.3, TIBCO Hawk 4.2.1, Siebel Adapter 5.1, Version Control using ClearCase

Confidential

TIBCO Developer

Responsibilities:

  • Gathering the requirements for system
  • Design, testing and implementation of the system
  • Coordinating with HP OpenView team.
  • Deployment of the system in production environment
  • Transitioning the system to the support team

Environment: Solaris 8, TIBCO Hawk 4.2.1, HP Openview, TIBCO Rendezvous 7.1.28

Confidential

TIBCO Developer

Responsibilities:

  • Involved in design, implementation and testing of migration of IM workflows in BW
  • 24*7 support of the Production System
  • Solving defects, handling the CRs and deploying the fixes into production
  • Maintaining and supporting the development, testing & production support environment
  • Providing 3rd line and 4th line support for production environment
  • Deployment of TIBCO components and installing software
  • Sending Status reports to Confidential senior management
  • TIBCO Rendezvous Administration(RV and RVRD)
  • Hawk Administration and configuration.
  • Coordination for changes and scheduled outages

Environment: Solaris 8, TIBCO Integration Manager 4.1 & TIBCO Business Works 5.1.2, TIBCO Hawk 4.2.1, TIBCO Repository 4.1.1, TIBCO MQ Adapter, TIBCO ADB AdapterTIBCO Rendezvous 6.9 & 7.1.28

Confidential

TIBCO Developer

Responsibilities:

  • 24*7 support of the Production System
  • Solving defects, handling the CRs and deploying the fixes into production
  • Maintaining and supporting the development, testing & production support environment
  • Providing 3rd line and 4th line support for production environment
  • Deployment of TIBCO components and installing software
  • Sending Status reports to Confidential senior management
  • TIBCO Rendezvous Administration(RV and RVRD)
  • Hawk Administration and configuration.
  • Coordination for changes and scheduled outages

Environment: Solaris 8, TIBCO Integration Manager 4.2, TIBCO InConcert 5.2.1, TIBCO Hawk 4.2.1, TIBCO Repository 4.1.1, TIBCO MQ Adapter, TIBCO ADB AdapterTIBCO Rendezvous 7.1.28

Confidential

Java Developer and later Team Lead

Responsibilities:

  • Leading a team of three members.
  • Design of the admin module and getting the requirements.
  • Working as the pilot module for implementation of proof of concepts.
  • Providing technical consultation to other team members with problems related to HTML, Javascript, and Java.

Environment: Solaris 7, J2EE (JSP, Servlets, EJB, HTML, JavaScript), BEA Weblogic

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