PROFESSIONAL SUMMARY:

• Over 6 years of strong experience in Interactive Voice Response System Development using VoiceXML, JavaScript, Java, JSP and C#.
• Experience in Design, Development and Deployment of Business Systems in Telecommunication Industry.
• Well versed in Object Oriented Programming Concept.
• Well versed with Software Development Lifecycle (SDLC) with participation in all the phases of the project cycle.
• Strong knowledge of Subversion Source Control System.
• Involved in Business analysis, design, development, testing and support.
• Experienced in Voice User Interface (VUI) document design for Speech and DTMF applications.
• Familiar in GUI software development for Web Applications using Relational Database Management Systems.
• Experienced in Deploying, Configuring and Maintaining Web application on Web Servers (IIS 6.0 and Tomcat 5.5/6.0).
• Good in development of the client/server and web based applications applying proven design patterns.
• Experience with writing Unit and Functional test cases.
• Familiarity in building WebServices using WSDL and SOAP Protocol.
• Working knowledge of Log4J
• Experienced in developing Ability to quickly upgrade new technologies and tools to stay ahead.
• Excellent communication and interpersonal skills.
• Strong ability to diagnose issues and offer technical solutions.

TECHNICAL SKILLS:

Development Studio: Visual Studio 2005/2008/20010 , Eclipse

Programming Languages: VoiceXML, Java/JSP, Javascript, GRXML, C#.Net, VBScript, HTML, DHTML, HTML5, SQL, XML, Batch, CSS, jquery

Database: Oracle 9i / 10g / 11g

Web Servers: Microsoft IIS 6.0 / 7.0, Apache Tomcat 5.5/ 6.0

Operating Systems: Windows 95.98/2000/XP Home / XP Professional / Vista / 7

Version Controls: Subversion (SVN).

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Software Developer

Responsibilities:

• Analyzed functional and technical requirements and developed Interactive Voice Response system.
• Discussed IVR design documents with system analysts and the business owners.
• Documented IVR design solution using Visio drawings.
• Interacted with vendors and internal partner groups as part of support activities and new project implementations.
• Worked with Nuance Speech Scientists to analyze and tune the Speech IVR application.
• Used Nuance Application Studio to create the Speech IVR high level design.
• Used VoiceXML, XML, and JavaScript to develop the Speech IVR application
• Used JavaScript, bash script, VBscript and Perl to process and analyze the Speech IVR system logs to produce performance reports.
• Setup and managed Visual SVN sever for source control system.
• Used Subversion to manage source control of Speech IVR application and scripts developed in house.
• Designed database tables in Oracle database tables.
• Used Eclipse IDE to create Java Server Pages to consume middleware web services (SOAP and http) and integrate the Speech IVR application with Confidential s Enterprise Services (middleware).
• Used Microsoft .Net(C#) and Java to build SOAP web service for Speech IVR to read and write the Oracle and Xeround databases.
• Integrated Speech IVR with Call Routing Platform ( Cisco ICM ) to send and received phone call data.
• Used Maven and Ant to build deployment packages.
• Familiar with Agile and Waterfall Software Development Methodologies.
• Mentored less experienced system analysts and developers in design and development work.

Environment: VoiceXML 2.1, JSP, Java, Eclipse, C#, Visual Studio.Net 2008/2010, .NetFramework 3/3.5/4, HTML, Web Services, WSDL, SOAP

Confidential, Bellevue, WA

Application Support Analyst

Responsibilities:

• Installed, configured and deployed application/web servers on IIS 6.0.
• Supported Speech IVR application by providing analytical expertise.
• Prioritized and resolved multiple complex and critical issues.
• Protected and insured the stability of the production systems.
• Coordinated and prioritized testing, project management and implementation of system upgrades, enhancements, and bug fixes.
• Triaged issues found during deployments and post deployment.
• Shared knowledge with other team members and testing teams.
• Automated implementation, debugging and system upgrade process by creating batch scripts.
• Setup monitoring for production systems by creating custom reporting.

Environment: MS - DOS, HP Openview, BAC, Javascript, IIS 6.0, VB Script. Batch Scripts

Confidential, Dallas, TX

IT Analyst/Developer

Responsibilities:

• Worked with the business analysts in translating system requirements to design document.
• Created impact assessment and assessed development timeline.
• Used Intervoice Invision Studio to develop and maintain IVR application.
• Deployed IVR application on IIS 6.0.
• Teamed with the vendor to understanding the root cause of the problems and ways to resolve them.
• Monitored HP Quality Center for defects opened by testing team and triaged them appropriately.
• Maintained the oracle database used by the application.
• Worked with Application Support in resolving production issues.

Environment: Mercury Test Director, Intervoice Invision Studio, Microsoft Word, Excel and Visio, MS-DOS, Javascript, IIS 6.0, VB Script. Batch Scripts