Summary

• Over 18 years of IT experience to the role as a Senior Delivery Manager/Principal Consultant with Wipro Technologies
• Experienced in presales like making proposals based upon RFPs, program management, people management, business requirement analysis, test management, design, development, and implementation of information technology projects
• Software Testing Professional with 13.5 years of experience in the field of Software Testing end to end that includes complete manual QA and automation testing by developing automation framework using Mercury tools like QTP, QC etc.
• Experienced in developing detailed test plans with validation requirements and managed testing through various phases through implementation.
• Software Development professional with about 5 years of experience in J2EE, VB Script, Java Script, CSS, Oracle technologies along with various application servers like BEA Weblogic, IBM Websphere, Sun One.
• Worked with industry majors Wipro, GE, Satyam Computers, Sierra Optima and have been exposed to various domains like Finance, Banking, Retail, Brokerage, Health care, Manufacturing, Telecom wireless .
• Experienced in onsite offshore delivery model and managed services model with good 6 years onsite delivery and client engagement exposure
• Managed projects from small strategic engagements as well as medium-scale delivery projects.

Technical Skills and Tools Usage

Technologies : Java/J2EE, EJB, Oracle, SAP HR, Siebel CRM

Tools : Business Objects BO 5.1 Platinum ERWIN 3.5.2 Data

Modeling tool , Interwoven Team Site EliteNet 5.0.1.0, TOAD7.0,

Cute FTP Pro 2.0, QFD, Minitab, Pugh Matrix, FMEA, C E Matrix,

CAP etc.

Programming Languages : Java1.2, Servlets2.0, JSP1.1, Java Script, VB Script, HTML, DHTML

CSS, SQL, PL/SQL, C

Database : DB2, Oracle 9i, 8.x, MS Access

Operating Systems : Apple Mac OS X, Unix, MS DOS, WINDOWS 95/NT/2000.

Testing Tools : Mercury QTP, Test Director, Quality Center, LINKBOT PRO 5.5,

Clear Quest and MxMx

Configuration Management: VSS, PVCS, CVS

Servers : IBM Web Sphere App Server 6.0/5.0/4.0,NES 3.6,

Web Logic7.0/6.1/5.1, J2EE1.2.1, Java Web Server2.0.

Key Programs/projects worked

Work Summary

Confidential

Role: Senior Test Principal Consultant

Responsibilities:

• Test Strategy/Planning, Coordination and scheduling all the testing activities and tracking them with complete details in the HPQC for all the 4 major test cycles-String, IT1,IT2,IT3,IT4 with all the GE Super users and business SMEs
• All the string/functional test cases developed and reviewed by business SME and sign off and uploaded to the HPQC in streamlined and well organized folder into the HPQC
• Helping GE IT, Solution Delivery and Business team for design and modify the integrated test scripts and uploading them into the HPQC
• Tracking daily weekly test cases execution results in the HPQC and communicating the results and deviation in terms of schedule, HPQC process compliance etc using the GE Colab tool
• Daily Defects Triaging with GE IT, Solution Delivery, Business Lead, PMO, GE IT Directors and other required stakeholders including Wipro and other vendors
• Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders including GE business Heads, Leads, IT Directors etc.
• Metrics collection and analysis for all the projects in the portfolio
• Conduct Root cause analysis RCA and suggest corrective measures in case of escalation / deviations
• Team mentoring, guiding them with good supervision, recognizing team for their good work by regular team connect and maintaining the PSQUARE tracker for Wipro higher management
• Team appraisals with qualitative feedback to help them doing good job

Confidential

Role: Onsite Test Program Manager

Responsibilities:

• Liaise with LOWES QA Manager for forecast to plan for the resources
• Allocate projects to the leads based upon their skill set and application functional knowledge
• Test planning/strategy preparation and review in collaboration with customer
• Review and submit the project schedule estimates with BA, LOWES QA Manager
• Micro level tracking and monitoring the progress of each of the deliverables with daily scrum meeting with the team
• Provide consolidated weekly dashboard reports of all the projects in the IWE QA portfolio to LOWES QA Manager, Program Manager, PMO, Release management and other customer stakeholders highlighting all the issues/ risks with mitigation plan, progress of all the projects in terms of RAG status, test metrics etc.
• Review and submit the weekly time sheets of the team in the Clarity tool for LOWES QA management approval within the invoicing cycle every month
• Metrics collection and analysis for all the projects in the portfolio
• Conduct Root cause analysis RCA and suggest corrective measures in case of escalation / deviations
• Team mentoring, guiding them with good supervision, recognizing team for their good work by regular team connect and maintaining the PSQUARE tracker for Wipro higher management
• SPOC for all the resources ramping up, interviews and recruitment plan
• SPOC for all the on boarding and Training plans of new joinees
• Designate key resources in the portfolio and have the back up plans ready during their holidays / vacation
• Team appraisals with qualitative feedback to help them doing good job
• Provide support to key TCoE initiatives such as stream lining the process of QC update for all the test related activities and metrics on regular basis

Confidential

Role: Onsite Test Program Manager

Responsibilities:

• Liaise with CVS resource manager for forecast to plan for the resources
• Allocate projects to the leads based upon their skill set and application functional knowledge
• Test planning/strategy preparation and review in sync with offshore and onshore project leads
• Review the project estimates and schedules submitted by the team leads
• Submit the project estimates and work with CVS resource manager to revise the monthly forecast if needed
• Micro level tracking and monitoring the progress of each of the deliverables with daily stand up meeting onsite leads
• Closely monitor projects and advise CVS Program Leads/QA Leads of impacts to cost, quality and/or schedule
• Provide consolidated weekly dashboard reports of all the projects in the portfolio to CVS QA Manager and set up weekly meetings with CVS Program leads highlighting all the risks and mitigation plan
• Review and submit the weekly time sheets for CVS approval within the invoicing cycle every month for invoicing in the clarity tool
• Metrics collection and analysis for all the projects in the portfolio
• Conduct Root cause analysis RCA and suggest corrective measures in case of escalation / deviations
• Team mentoring, guiding them with good supervision, recognizing team for their good work by regular team connect and sharing PSQUARE tracker to the DM
• SPOC for all the resources ramping up, interviews and recruitment plan for RxClaim tower
• SPOC for all the on boarding and Training plans of new joinees in the RxClaim tower
• Designate key resources in the portfolio and have the back up plans ready during their holidays / vacation
• Team appraisals with qualitative feedback to help them doing good job
• Provide support to key TCoE initiatives such as stream lining the process of test plan and test cases review check list, defining the standard process for BSR/QA Only projects, Integrated process and approach for up streams and down streams systems like Adjustment EAS with RxClaim Adjudication in collaboration with CVS leadership team

Confidential

Role: Offshore Test Portfolio Manager

Responsibilities:

• Planning for the test cycles as well on daily basis along with onshore offshore Leads
• Test estimations for all releases Quarter, point etc. along with my onshore offshore leads for al functional requirements
• Test strategy and plan preparation in collaboration with other teams vendors.
• Client communication on weekly basis
• Ensuring smooth communication between offshore and onsite teams
• Resource planning in terms of ramp ups/downs
• People Management right from understanding their issue by regular team connect and helping their aspirations meeting aligned to the program organization goals
• Resources competency planning in terms of cross functional training and helping them grooming in multi skilled resource
• Streamlined test process test cases design, reviews-self and peer and test cases execution and kept all the repository in the CVS
• Ensuring all PDMRs generation in the Ecube as well all audit process compliance in the projects
• Handling operational related issues for the team operating from multi locations
• Billing and invoicing for the team to the client

Confidential

Role: Test Program Manager

Responsibilities:

• Test strategy/ plan preparation
• Handling Issues both Technical delivery level
• Client communication on weekly basis at account level
• Delivery responsibility of all in-progress modules
• Review all key Team Deliverables
• People Management
• Planning and organizing trainings for the team
• Micro level planning with the team to ensure quality and timeliness deliverables
• Stake Holders management

Confidential

Role: Test Program Manager

Responsibilities:

• Test strategy/ plan preparation
• Handling Issues both Technical delivery level
• Client communication on weekly basis at account level
• Delivery responsibility of all in-progress projects
• Review and own the SoW
• Ensuring smooth communication between offshore and onsite teams
• Review all key Offshore Test Team Deliverables
• People Management
• Program Management
• Planning and organizing trainings for the team
• Micro level planning with the team to ensure quality and timeliness deliverables
• Stake Holders management

Confidential

Role: Test Program Manager

Responsibilities:

• Planning for the test cycles as well on daily basis along with Test Manager
• Did high level testing estimates on functional and non functional requirements
• Drafted Test strategy and plan in collaboration with other vendors.
• Did evaluation on various functional automation tools and proposed to the Client
• Client communication on weekly basis
• Ensuring smooth communication between offshore and onsite teams
• Ramped up the offshore team by giving demo, sharing docs, clarifying their doubts
• Managing a team of 34 with composition of 25 rookies, 55 of non testing resources functional and 20 of testing resources in Oracle Apps
• Streamlined test process test cases design, reviews-self and peer and test cases execution and kept all the repository in the CVS
• Handling operational related issues for the team operating from multi locations