SUMMARY

• Over 7 years of IT experience in analysis, design, development, testing, delivery and production support of application software.
• Over 5 years of experience in Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration, CRM platform using Visual force, Apex classes with operational analytics, project management, and quality assurance with emphasis on process improvement.
• Salesforce.com certified Force.com Developer DEV 401 .
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Sound knowledge on Salesforce setup menu, Configuration, Custom Application Development, Administration, and Deployment of applications to Force.com Platform.
• Involved in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Extensive experience in designing of Junction objects, custom objects, custom fields, picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force, Custom components, Custom Settings, Force.com API. Hands on experience in developing and deploying custom integration Salesforce.com CRM solutions.
• Very good understanding of Salesforce Governor Limits and ability to respect those.
• Hands on experience with Profiles, Permission sets, Organization Wide Defaults and Roles.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in Working with SOAP and REST Based Web Services andworking on XML and JSON formatts also by creating Parsers.
• Have good working knowledge in querying salesforce.com database using SOQL SOSL queries using Force.com Explorer.
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• applications.
• Extensive work experience using Web services for implementing web services in the application for access to data from different users.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Vision.
• Worked on MVC architecture and HTML, XML, Java Script and JAVA in developing web based.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator Developer

Responsibilities:

• Understanding SFDC CRM processes to document pre-sale activities at the company based on the business life cycle.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Involved in Salesforce.com application setup activities and customized the apps to match thefunctional needs of the organization.
• Integrated the web services by generating the necessary stubs from the WSDL files forextracting the data from internal systems.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks andactivities.
• Creating dashboards to present the reports according to the user profiles.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Developed bulk upload process to create bunch of offers at the same time.
• Customizing the existing Apex classes and Visual Force pages for better performance.
• Developed complex Apex batches to clean up the offers data.
• Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.
• Full Administrative access to Production instances and created and refreshed sandboxes as per the need.
• Developed Triggers on the object with rules for data synchronization with the system of record and applying future callouts where applicable and needed.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Providing Support to Day-to-Day issues

Environment: Force.com Platform, Eclipse 3.6, Apex, Visual Force, JavaScript, JQuey, SOAP, RestApi, WSDL, XML, Force.com Data Loader.

Confidential

Salesforce Administrator Developer

Responsibilities

• Interacted with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Developed customer portal and the partner portal for ReachOut Wireless service.
• Developed various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed validation rules to ensure the featured assistance program - lifeline is provided to only one family.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Managed the service cloud objects and dealed with the Cases and solutions.
• Created profiles and field level security to hide critical information on the profile users.
• Developed Complex Apex Batch Jobs for updating the accounts daily basis and monthly basis.
• Used XML as data communication between salesforce and the external system.
• Created SOAP webservices for communicating with external systems.
• Used REST API for communicating with internal PHP system.
• Used custom settings wherever possible to avoid SOQL queries.
• Integrated with the third party systems by installing CTI adapters on the machines of the Call Centre Users.
• Creating Workflows for field updates to accomplish the business requirements.
• Providing Support to Day-to-Day issues

Environment: Force.com Platform, Data Loader, Workbench, Eclipse IDE plug-in,Visual force,Apex.

Confidential

Salesforce Consultant

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows Xp.

Confidential

Salesforce Administrator Developer

Responsibilities:

• Involved in the Requirements phase and created the design document
• Developed various Custom Objects, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Configuring the Workflow, Validation Rules, Sharing setting
• Developed complex VF pages and Apex Class
• Configuring Salesforce for Data validation
• Enabling Email relay and handling outbound emails
• Integrated with the outlook and smart phone devices
• Creation of Webservices, Test Class, Batch Apex
• Involved in the integration of Sales force-Outlook application.
• Involved in Integrating with the Live Chat inorder to move all the data which is relavant to chat sessions directly into the salesforce.
• Involved in developing of test Procedures.
• Involvement in the Testing of the module.

Environment: SOAP UI, Workbench, Webservices, Apex programming, VisualForce, Force.com IDE, Salesforce.com Configuration, Trigger.

Confidential

Java Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool
• Developed application using HTML5,Java, Spring and Hibernate
• Developed User Interface components of Site Manager, using JSP Java Server Pages , HTML5,
• JavaScript used for front end validations of web pages
• Designed and implemented the Hibernate Domain Model and wrote hibernate queries to manipulate
• data in database
• Wrote PL/SQL Stored Procedures, cursors and functions to access the content from database
• Improving the application performance
• Involved in the requirement analysis, technical design, Coding and unit testing for the new
• enhancements
• Wrote Unit Test case classes and tested persistence methods of the different components using JUnit framework.

Environment: JSF, XHTML, Java, JFoundation, Hibernate, JBoss, JQuery, Toad, Hibernate.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, Weblogic, JavaScript, Oracle, HTML, XML, Windows XP.