Summary:

• Vidya has over 7 years of experience as an IT professional, committed to maintain cutting edge technical skills and up-to-date industry knowledge including 4 years of experience as a Salesforce CRM Administrator, Developer.
• Hands on experience in SFDC development using the APEX classes, Triggers, S-Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Configured, Implemented administrated and maintained the salesforce.com platform.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Thorough knowledge in the security and sharing model which is used to finely control the user's access to different data.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Responsible for deploying between the Production and Sandboxes by employing the Force.com Migration Tool and Eclipse.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL programming with DB2, Oracle and MySQL Server.
• Expertise in creating visual force pages and other custom components for salesforce1.
• Good understanding of Software Development Life Cycle SDLC , Agile and Scrum Methodologies.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked with Subject Matter Experts SME's of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

Technical Skills

• Salesforce Technologies : Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force Pages, Components and Controllers , Apex Data Loader,
• S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.
• Salesforce Tools Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform Sandbox and Production , Force.com Migration Tool.
• Programming Languages Java.
• Web Technologies : XML, HTML, JavaScript.
• Operating Systems : MS Windows, UNIX, LINUX, Mac OS-9/10.
• Databases : MS SQL Server, MS Excel.
• Methodologies : Agile, SDLC.
• Tools : Eclipse, Data loader, MS Visio, Force.com IDE.

Professional Experience

Confidential

Salesforce Developer

Responsibilities:

• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Developed Visual force pages which rendered based on Salesforce1 App or Web.
• Developed publisher actions for salesforce1 app.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom objects, Page layouts, Custom tabs and Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Using Salesforce Workbench timed Soql queries to get the most optimized version of the query.
• Used Change sets to deploy components into different environments.
• Experience in Dealing with Salesforce Support calls in case of any Salesforce Org issues.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component , Custom Controllers, Workflow Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Used Custom Labels in Apex classes and Visual Force Pages so that hard coding and Translations can be managed easily.
• Worked with translation Workbench to enable different languages for users.
• Responsible for creating various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Extensively used HTML tags, Frames and CSS Cascading Style Sheets to maintain uniformity in the Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through the completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Optimized Soql Queries in Batch Apex when they reached Query Timeout Exception.
• Worked on Unit testing for the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Component and Controllers , Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Business Requirements gathering As is/To Be Processes, Fit Gap Analysis.
• Involved in SFDC implementation and maintenance of CRM functionality.
• Create Functional and Technical documents for SFDC reports, workflows.
• Create various roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Used collaboration tool chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Configured Salesforce.com security profiles and custom object supporting integration and quote-featured enhancement.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed Apex Classes Triggers and linked them to manage the workflows developed in the system.
• Created custom controllers implementing complex code for retrieval from Sales Force to VF pages
• Developed various Custom Reports, Dashboards and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs,Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on standard and custom S-objects on the Salesforce.com SFDC with a deep intent to meet the requirements and enhancements to the existing system architecture.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Developed Custom Visual force Pages using Apex coding to meet the requirements of the Application.
• Lead and co-ordinate with offshore development teams during development in various sprints of the project.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Create and Modify Test classes for the application to attain more than 75 code coverage in the production environment, and handled all the Deployment of code to the production environment.
• Production Support for the Application and created tickets for the issues that came up and solved these issues as well.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization along with Building custom reports using Apex Visual force.

Environment: Salesforce.com platform, Data Loader, Workflow Approvals, Custom Reports, Dashboards, Windows XP.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control MVC architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model
• Component.
• Responsible writing JSPs, Data Beans.
• Responsible for Testing - unit testing integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java1.4, JSP2.0, Struts1.3, EJB2.0, JMS, JNDI, Oracle9i/10g, HTML, XML, ANT Script, WSAD5.1, SOAP, JUnit, Web Sphere 5.1, Hibernate, LOG4J, CVS.