SUMMARY:

• Over 7 Years of IT experience with 4 years of experience in Salesforce.com CRM Platform as a Developer and Administrator
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform
• Played a key role in UAT, SAT and training business users on sfdc system and process
• Experience in SFDC development using Apex Classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, Customer and Partner Portals.
• Worked on different integration projects. Good experience on B2B B2C SFDC patterns involved interaction with all the various parties involved.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in working with Salesforce.com sandbox and production environments.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Experience in data migration using Import wizard, Apex Data Loader, Informatica on Demand.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in working on Sales Cloud as well as Service Cloud.
• Gained a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Experienced in training and mentoring team members with product knowledge and business processes.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

Technical Knowledge:

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Played key role in UAT, SAT and training business users on sfdc system and process.
• Handled different Integrations with other platforms, like CTI Integration.
• Used IBM Cast Iron and Informatica middle-ware.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce.
• Handled integration with Oracle EBS ERP and CIBS financial software.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Apex Classes Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML and Visualforce.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Updated with all the versions up to summer 2012.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Component Controllers , Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on partner portal and customer portal.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Sales and Orders of different products are tracked by using dashboards.
• Integrated and automated process of suppliers, orders and inventory.
• Worked on various SFDC standard and customer objects like Accounts, Contacts, Leads, Reports, Dashboard, Inventory, Orders, Patient support, Planning and Scheduling.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation and alerts
• Created various reports summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles permissions .
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment: APEX, Visualforce, Informatica PowerCenter /8.1.1 SQL Server 2005, Windows server 2003, Web services, SOSL, SOQL, S-Controls and Powerexchange.

Confidential

Salesforce.com Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Handled different Integrations with other platforms.
• Veeva implementation.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Apex Classes Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML and Visualforce.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Updated with all the versions up to summer 2012.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Component Controllers , Veeva, Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce.com Consultant

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Intensely worked with Apex, S-Controls, Triggers, API integration.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential

Software Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script, JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs Servlets in Web logic Test Environment
• Used to write logics as per business requirments
• Involved in all phases Unit/Integration/System of testing.

Environment: Java Server Pages JSP , Struts 2.0, AJAX, JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, IBM WebSphere 6.0, Eclipse 3.1.

Confidential

PL-SQL Developer

Responsibilities:

• In a team of 4, as a team member to begin with and then as a senior member, was involved in design and code Web Pages using JSPs and Servlets
• Database design utilizing Oracle
• Writing several PL/SQL subprograms stored procedures, functions and packages using PL/SQL records, PL/SQL tables and global variables and also using IN and OUT parameters with TYPE, ROWTYPE, PL/SQL tables and PL/SQL records.
• Coding Java classes
• Design and code Web Pages using JSPs and Servlets
• Added more functionality for site administration
• Involved in maintenance tasks like porting the application onto a new site
• Performed unit and integration testing

Environnent: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Oracle 8.1.6/ 9i database, TOAD, Apache Tomcat, BEA WebLogic, XML, Windows NT/2000, Linux