Solutions Architect Resume Scranton, Pennsylvania - Hire IT People

SUMMARY:

Various experiences within Information Technologies with talents ranging throughout the whole lifecycle of a project. Ability to work in either a team - oriented or secluded environment while still giving optimum project outputs. Played the sole System Administrator role at a healthcare company for 3000+ employees.
During that time, I designed and developed multiple new applications, improved implemented applications, and trained users how to use the system. Produced Service Catalog items for multiple international companies, some which integrate with other systems or other service catalog items.

PROFESSIONAL EXPERIENCE:

Solutions Architect

Confidential, Scranton, Pennsylvania

Responsibilities:

Primary role consisted of designing automation for company processes, designing applications around requirements, and configuring integrations within the ServiceNow system. Worked with members of the company and clients to complete the tasks at hand. Was in control of the entire lifecycle of a project, including multiple Service Catalog items. Managed multiple projects and clients at the same time.
Secondary roles include being a developer, business analyst, documenter, trainer, system administrator, and root cause analyst.
Projects during this time included: Creating 10+ Service Catalog items, Facilities Management, Project Management, Resource Management, integrating multiple Service Catalog items together, and creating/modifying custom applications

Technical Consultant

Confidential, Scranton, Pennsylvania

Responsibilities:

This position was a jack-of-all-trades position which included working with multiple clients concurrently under a variety of roles. Every aspect of the project was done by this position, usually solo or sometimes working with one other person.
During my time in the organization, there was a strong focus on development, requirements gathering, workflow creation and new employees/clients.
Projects during this job included: Integration between ServiceNow and Cisco NAC coupled with a Service Catalog item, creation of HTML customized email notifications, environment upgrades, portal site development, SLA / OLA creation, creation of scheduled jobs including data imports and homepage creation.

ServiceNow Programmer Analyst

Confidential, Scranton, Pennsylvania

Responsibilities:

Project manager, architect, business analyst, release manager, and developer for the implementation of multiple applications while still being a system administrator and people how to use the application, along with managing an intern.
Other duties include: Incident resolution, defect resolution, root cause analysis, reporting, data importation, and documentation duties within the ServiceNow system.
Projects during this job included: Implementation of Problem Management, Change Management, Asset Management, Knowledge Management, Financial Management, Service Catalog items, creating a portal site, environment upgrades, and creating multiple custom applications.

Design Intern

Confidential, Rockford, Illinois

Responsibilities:

Gathered designed requirements from the customers. Built all aspects of the website based on the requirements given, which include layout, graphic design, and web design.
Projects during this job included: Designing and developing two HTML based websites, brand creating, image and business card creations, designing multiple types of documents infused with the company brand.