SUMMARY

• Over 5 years of IT experience on Build, this including Jira, Atlassian tools admin, Build / Release Engineering and IBM WebSphere Administration on AIX, UNIX and Windows platforms.
• Strong experience administering JIRA, CONFLUENCE and other Atlassian products for large user base
• Strong experience with managing Jira in highly available environment
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
• Experience in Software Development Life Cycle - Software analysis, design, architecture, development, testing, deployment, and maintenance.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Customized migratedJIRAprojects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• EnsuredJIRAcapture add-on and configureJIRAcapture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Experience in writingJiraAPI Tools to auto-move Service Desk tickets of one issue type to aJira project of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles.
• Experience in writingJiraAPI Tools to auto-move Service Desk tickets of one issue type to aJira project of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles.
• Worked with customers to design and configure theJIRAand Confluence applications (e.g. projects, workflows, screens, fields, permissions, plug-ins).
• Experience monitoring and troubleshooting issues with Linux memory, CPU, OS, storage and network.
• Proficient in the performance of in-house staff training & recruitment, asset management and control, and report preparations.
• Experience in maintaining Atlassian products likeJIRA, Confluence, Fisheye, Bamboo, Crowd etc.
• Responsible for creating complexJIRAworkflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterpriseJIRAenvironments.
• Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving a wide variety of build-related issues for different products and versions.
• Experience with Atlassian JIRA installation, administration and maintenance
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Build and maintain workflows in JIRA
• Research, install, and maintain new and existing add-ons (plug-ins)
• JIRA Configuration Management
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash
• Configure and/or manage bilateral integration between applications and platforms
• Created SCM Process, policies, procedures and Release Notes to follow Development and allow QA teams to Release or Deploy highest quality product for the enterprise.
• Manage and Configure Various Atlassian Tools like JIRA, Greenhopper, Confluence, Crowd, Stash, and Fisheye for Agile development in the organization
• Worked as Atlassian Products Specialist - JIRA Administrator & Developer.
• Responsible for Support, Customization & Implementation of tools like JIRA, Confluence.
• Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & Javascript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.
• Extensively experienced in using Build Automation tools like ANT and Maven
• Implemented Continuous Integration concepts using Jenkins, Hudson, Cruise Control and Anthill Pro
• Improved the stability and performance of the Atlassian tool suites
• Implementing JIRA, JIRA Agile and Confluence best practices
• Automated build and deploy process for J2EE and .Net applications
• Provided multiple branching models for different Application release models
• Proficient in Python, Perl Scripting, UNIX Shell scripting, Microsoft DOS and Batch Scripting, Ant, Maven and Make Utility for Unix/Windows NT platforms.

TECHNICAL SKILLS

Source Control Tool: GIT, CVS, Subversion, Perforce, Puppet, Jenkins, Jira, Microsoft VSS and Clear Case

Build Management: Gradle, ANT, MAVEN, Perl, MS Build, NANT and MakeFile

Continuous Integration: BAMBOO, TFS and Jenkins/Hudson

Application Servers: JBoss 5 and Websphere, IIS, WEBLOGIC, TOMCAT

Operating System: CentOS, Redhat Linux, Windows 95/98/NT/2000, Unix, DOS, Windows Server 2003, 2008

IDE Tools: Eclipse, Netbeans, Microsoft Visual Studio 2003/2005, Visual Basic 6.0

Architecture: Relational DBMS, Client-Server Architecture, OLAP, OLTP

Bug Tracking Tools: JIRA, Remedy, Test Link, HP QC, Confluence, Clear Quest

PROFESSIONAL EXPERIENCE

Confidential - San Jose, CA

Jira Atlassian Admin/ Developer

Responsibilities:

• Worked as Atlassian Systems Administrator adapting withJira, Confluence andJiraAgile.
• Supported complex Atlassian environments and have involvement with integrating Atlassian tools with other inner and outer frameworks.
• Handled User/Group Administration, configured LDAP directory withJira.
• Performed end to end independentJiraMigration
• MigratedJiraFilters, Dashboards, User Groups and Global Entities such as status, Resolutions, Issue Types, Priorities, Issue Link types, Event types.
• Migrated Workflows, Workflow Schemes, Screens and Screen Schemes, Issue type Screen Schemes, Custom Fields, Field Configurations, Notification Schemes and Permission Scheme.
• Performed CSV import to migrate remedy issues toJira.
• Worked on Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls
• Supported both Manual and Automated Build and Deployment Processes.
• Worked on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
• Implemented Crowd with Single Sign On for the Atlassian applications.
• Installed and configured various Atlassian Tools (JIRA, JIRA Agile, Confluence, Fisheye & Crucible, Stash, Bamboo).
• ManagedJirausers and created workflows, issues types, fields in production.
• Upgradation, Migration and Fine tuning ofJira/Confluence instance.
• IntegratingJirawith Stash/Crowd/Hipchat/Bitbucket Server.
• Installed Add-ons such as Craftware Search linked issues forJira, Gliffy Confluence plugin,Jira Capture, Zephyr, Tempo, Service Desk.
• Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise.
• Upgraded and integrated of JIRA and Confluence instances on Linux servers.
• Installed Atlassian tools (Bamboo, Fisheye, JIRA, Crucible, Crowd) on Linux virtual machines.
• Conducted analysis and assessment of existing systems to upgrade the latest version when there is a high increment of issue count and continuous user sessions.
• Monitored Mail Queues for error queue and flushes the queue in case of the high count in the mail queue.
• Added validators, post functions, conditions to workflow transitions.
• Assigned the appropriate resources to theJIRAPortfolio - Story, Epics.
• Scheduled theJIRAPortfolio plans for execution.
• Installed Crowd on-premise server and arranged the SSO forJIRA, Confluence.
• ConfiguredJIRAService Desk with Confluence for customers’ self-benefit.
• Customized Report advancement utilizing Atlassian SDK and Java.
• Used Groovy scripts on Script Runner module to compose custom scripts forJIRA.
• Created a Cron job for all issues more than a week in progress state using Automation Plugin.
• Installed and set up the crowd for centralized identity management which enables users to login once and give access to numerous applications.
• Connected Fisheye to the mercurial repository on Bitbucket for an overview of source code and also setup Crucible for code review.
• Integrated Fisheye/crucible withJIRAand bamboo for the tracking of the issue and continuous integration.
• Supported relationships between ALM andJIRAprojects - allowing the mapping of manyJIRA projects to one physical HPE Quality Centre project.
• Mentored the Product Managers andDeveloperswith theJIRAProject level administration.
• JIRAGUI Admin level support - bringing in newJIRAProjects, scoping/estimating/roll-out of all newJIRAprojects/tasks etc.
• JIRAworkflow management with a lot of customized automations with Groovy, JavaScript programming and with some plugins such as Kepler JJupin SIL program
• Configured theJIRAService Desks for the following Business Units - Corporate Technology, IT Help Desk, Workplace Services, Salesforce Helpdesk, and Vendor Management and Others.
• Evaluated and selected/deployed ALM tools for the variously supported toolchains, includingJIRA, Bitbucket, Gerrit, Confluence

ENVIRONMENT: & TOOLS: Jira7.x/6.x, Linux, J2EE, PERL, Shell Scripts, ANT, Maven, Stash, Crowd, Confluence, GIT, SVN, SQL Server, PostgreSQL, Docker, Chef, Jenkins, AWS, Bugzilla, Service Now

Confidential, Columbia, MD

Jira Admin/ Atlassian Tool Admin

Responsibilities:

• Responsible for supporting Engineers with the entire software tool DevOps development and managing all projects for Tools and Infrastructure team
• Created and worked on JIRA customization - Issue Types/schemes, Workflow/Field Configuration/Permissions and Notification schemes for all projects
• Worked on JIRA installation and upgrade and Performed JIRA configuration
• Managed Jira Add ons and Worked on Setup JIRA for HelpDesk/Tickets
• Worked on Setup JIRA for Project Management
• Worked on Setup JIRA for Bug Tracking
• Worked on Setup JIRA for Test Case Management
• Worked on JIRA & Agile (formerly known as Greenhopper) Best Practices
• Worked on Integrating JIRA with Confluence, Fisheye, Crucible
• Created customized Versions/ Components for all projects
• Created Dashboards for customer leadership and functional areas
• Created custom screens, screen schemes, custom fields, issue filters to be used with customer dashboards and specific project queries
• Created several customer accounts and maintained users
• Authored a customer JIRA standard practices document
• Mentored several users in the use/functionality of JIRA/GREENHOPPER
• Evaluated existingJIRAinstance and resolved performance issues.
• Evaluated existing architecture and implemented changes based on Atlassian best practices.
• IntegratedJIRAand Confluence as trusted applications.
• Implemented Crowd with Single Sign On for the Atlassian applications.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regarding JIRA customer configuration
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements
• Maintained JIRA team and program management review dashboards
• Maintained COP account and JIRA team sprint metrics reportable to customer
• Maintained JIRA team Confluence System Engineering pages that included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics
• Created a test plan template that was accepted by the customer to use across all functional areas
• Maintained test plan and user guide documents
• Created projects while maintaining existing projects/agile boards
• Created JIRA Support Project/Agile board to track support issues
• Created/maintained project template used to create new projects
• Provided troubleshooting and enhancement support
• Created user accounts, and technical documents documenting JIRA project configurations provided training sessions

ENVIRONMENT: & TOOLS: JIRA, Bamboo, Confluence, Crowd, Java/J2EE, Tomcat, Jboss, Sub version, SVN, Anthill Pro, Ant, Maven, shell, bash, Unix, Sonatype Nexus.

Confidential, Dallas, TX

Jira Admin/ Atlassian Tool Admin

Responsibilities:

• ManagedJIRA/Confluence Global Administration team
• Contracted to serve as theJIRASystems Administrator for the internationalJIRA/Confluence infrastructure, including all associated programs, plugins and systems
• Deployed Atlassian products and associated programs
• Customized bothJIRAand Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizingJIRAand Confluence to take the forefront of the new systems
• Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
• Created JIRA Work flows for multiple projects as per business needs.
• Created projects while maintaining existing projects/agile boards
• Created JIRA Support Project/Agile board to track support issues
• Created/maintained project template used to create new projects
• Provided troubleshooting and enhancement support
• Created user accounts, and technical documents documenting JIRA project configurations provided training sessions
• Created projects on Jira and assigned Jira Agile boards.
• Created Custom workflows, custom screens and custom fields on Jira
• Created users on Active Directory, synched the users on Jira and assigned groups and spaces
• Maintained JIRA backups.
• Knowledge of LDAP / Active Directory authentication.
• Integrated JIRA and Confluence (for User management and Issues/Pages sharing)
• Additionally, maintained and administered Confluence
• Managed Users on AD and Assigned Amazon workspaces to users as and when required
• Recently, updated Cipher on Jira server for the weak server connection bug on google chrome
• Enhanced JIRA application to customize as required.
• Troubleshooted any JIRA issues for users.
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Worked on Bamboo- Build triggers and Build dependencies
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
• Migrated Jira across environments and worked on Jira database dumps
• Worked on Jira Cloud as part of evaluation
• Worked on generating reports for senior management on Jira.
• Created custom dashboards, advance filters and formula based fields.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
• Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments
• Coordinated efforts between multiple divisions to link/merge disparate systems or programs into JIRA/Confluence to create a more unified system where data could be pulled and reported on from a single central source.
• Developed complexJIRAproject workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Created custom templates for use within Confluence.
• Acted as POC for allJIRA/Confluence/Agile related questions, problems and activities.
• Coordinated the installation of client specific applications and systems.
• Determined the appropriate methods for installing applications and systems; resolved matters of significance and implemented corrective course of action as needed.
• Upgraded system software and hardware components as required to meet business needs; coordinated backups, ensured upgrades were occurring in accordance with established company parameters.
• Expanded the use ofJIRAto many other divisions, makingJIRAthe system of record
• Introduced Confluence to many departs, replacing their internal wiki system
• Installed and upgraded Jira in production to keep up to date.
• Linux Administration and Maintenance for various OS distributions, Open source tools Apache, MySQL, Mail sever, Software Development tools setups.
• Worked on Atlassian maintenance support for - Atlassian JIRA, Stash, Agile, Tempo Time Tracking, Confluence, Fisheye, Crucible, Bamboo, Service Desk, SVN, and GIT.
• Supported Windows applications deployments for configuring into new servers.
• Installed and managed plugins for Jira in production environment
• Involved in deployment of hotfixes/patches that are released from time to time.
• Import the packages/services in Oracle SOA/OSB environments.
• Worked with project team very frequently to ensure that the staged files are having all the build artifacts.
• Worked on SSRS Deployments for HR Applications.
• Worked as per SOX and SLA Guidelines.

ENVIRONMENT: & TOOLS: JIRA, Java/J2EE Ant, Maven, Tomcat, Jboss, Websphere, weblogic, SVN, Jenkins, shell, bash, Confluence, Bamboo, Stash, Fisheye, Crucible