SUMMARY:

• Highly motivated and effective telecom engineer with comprehensive technology experience. In multiple roles at Confidential, demonstrated success in areas spanning MVS Architecture and Design, VoIP technology, ISDN interworking, Virtualization, Microsoft Exchange
• Confidential Exchange Server, DNS, DHCP, and Networking. Throughout career, efficiently performed numerous installations, provided on - site and remote support and to clients, as well as supervised and trained engineering team members. s include successful telecom technology leadership in major new facility roll-out, as well as contributing to increased MVS sales by expanding vendor list and increasing use by multiple PBX vendors. Dedicated team player with vast range of telecom engineering skills able to expertly advance your company’s objectives.areas of strength and expertise
• Telecom Engineering
• Cisco Expertise
• Complex Installations
• Software Configurations
• Expansive Technology Skills
• New Facility Build-outs
• Customer Support - On-Site/Remote
• Client &
• Staff
• Team Leadership
• Cost Reductions
• Vendor Relationships

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Technical Lead

Responsibilities:

• Utilized expansive telecom experience to support advancement of MVS technology, as well as train and mentor new group members.
• Installed Lync2103 using Cisco Gateway for PSTN usage and Acme ASC to integrate with Mobile voice system, providing all programming configurations starting from Cisco Gateway to MVS server, in order to allow IOT group to certify and test compatibility of Lync2013 against MVS, utilizing Acme SBC.
• Installed Mitel r3300 Version 6 to verify compatibility against MVS product line using SIP universal connector.
• Installed Cisco Call Manager 9.1 for IOT team to validate no changes from previous Call Manager versions when using it against MVS.
• Installed Media Gateway Acme Asc version 3.6, 3.7 for use against various PBX’s to ensure MVS quality.
• Successfully led team across two locations, providing support for Mobile Voice System and Enterprise Instant Message product line.
• Effectively trained co-op students who supported group, with comprehensive technical encompassing Cisco Call Manager, Avaya ASA, and Media Gateway.
• Maintained all lab infrastructures in Redwood City, as well as provided all support and maintenance scheduling locally.
• Specific additional technology experience included: building and deploying Acme Packet ASC 3.6 SBC, Avaya S8300 Version 6, Avaya System Manager, Avaya Session Manager, Microsoft Lync2010, and VMware Version 5 and Virtualization technology.

Confidential

Telecom Engineer/Lab Engineer/Support Engineer

Responsibilities:

• Efficiently worked on Redwood City new facilities build-out, with specific tasks including:
• Coordinated with various carriers to coordinate circuit moves from San Jose to Redwood City offices.
• Moved data and voice circuits, then relocated all existing hardware to new office.
• Deployed and designed new PBX infrastructure.
• Ensured all network connectivity was working, re-registering all VOIP polycom phone units.
• Ordered PRI circuits from various carriers, as well as negotiated support and maintenance contracts.
• Built vendor relationships with Nortel and Avaya vendors locally, to ensure 24/7 support coverage.
• Built out new standardized infrastructure for R&D and Support teams.
• Designed and implemented new PBX design to allow product testing against various PBX vendors.
• Created standard templates for PBX programming.
• Relocated and installed Avaya S8300, Avaya Prologix, and PBX’s; ran cabling for all T1 connections; worked with PSTN carriers on all PRI turn-ups for each PBX; relocated Nortel Option 11, Mitel r3300, and Cisco Call manager 5.0 to new office.
• Provided annual operation and maintenance cost estimates to align with annual budget.

Confidential

Support Engineer

Responsibilities:

• Provided onsite support to customers with major outages or other needs, as well as offered onsite for customer support team to enable remote customer support.
• Installed and maintained: Cisco Call Manager 6.0, 7.0, Cisco Unity Voice Mail 5, Avaya S8500, S8300, Avaya Session Enablement Server, Avaya Audix, Cisco 2800 and 3800 series IOS voice gateways, Cisco Catalyst switching, NetVx media gateway, Dialogic DMIP boards, Dialogic 600b boards, and Dialogic DCM software.
• Installed complex mobility voice systems at multiple customer sites across the United States, providing support and to customers.
• Key responsibilities included: server software and hardware deployment, Norton Ghost Imaging, Apache Tomcat, Net screen firewall, iBoot software and hardware, Dialogic software and debugging, ISDN signaling, Nortel Option 11, Nortel T1 ISDN turn up and terminology, Avaya G3, V11, Prologix, Advance Avaya routing using UDP and AAR tables, and Cisco Call Manager 5.0.

Confidential, San Francisco, CA

Telecom Engineer and Consultant

Responsibilities:

• Provided expert telecom engineering support for school infrastructure in various locations.
• Analyzed all telecom and support billing for discrepancies or cost savings.
• Performed effective customer relations, including resolving billing issues.
• Re-aligned customer support contracts with Avaya for significant cost savings.
• Expanded Avaya PBX infrastructure, including into new facilities, utilizing extensive Avaya experience to eliminate need for vendor support.
• Supported and maintained VOIP infrastructure utilizing R3300 remote offices for Avaya.

Confidential, San Francisco, CA

Network Operations

Responsibilities:

• Supported Net ops group, Avaya PBX, ACD, and VOIP trunks on Avaya PBX.
• Audited and analyzed all company PBX's and communication circuits, as well as offered cost savings recommendations.

Confidential, Menlo Park, CA

Telecom Operations and Engineering

Responsibilities:

• Provided onsite support for Avaya G3R PBX, including routing changes or new hardware installations.
• Maintained and supported Avaya PBX's at remote locations.
• Additional responsibilities included: voicemail and ACD support, as well as work with CMS, ECAS call accounting, ASA software, and Intuity Audix.

Confidential

Telecom Engineer

Responsibilities:

• Provided onsite support of Pbx and Voice mail administration for campus of 500, as well as performed remote support to other sites nationwide.