SUMMARY:

• Expert project manager, architect, software developer, technical writer, and trainer who delivers best - in-class results with technical management, presentations, documentation, technical marketing content, and curricula for developers and technically sophisticated users, or for lay audiences. Versatile skills, and effective as an individual contributor, management roles, and in team-building.
• End-to-end product cycle experience covering development, manufacturing, packaging, and support for software and hardware/software products, both in-house and commercial. Product definition, design, software development, and business development of large-scale and distributed applications, GUIs, operating systems, databases, and networking. Data storage technologies including SAN, NAS, CDP, deduplication, replication, encryption, and data security. Intellectual property using commercial and open-source software licensing models.
• Built superior technical teams; managed virtual office and distributed workforces including India-based teams.
• Precise, on-target technical communication in writing, in person, and with presentations. Instructional design, intuitive teacher and mentor, effective at communicating technology to both technical and non-technical audiences. Experienced in customer-facing roles. Excellent real time problem-solving skills.
• Technical writing including developer documentation, APIs, user manuals, reports, marketing, blogs, brochures
• Software development tools, frameworks, source code control, open-source, Git, GitHub, Eclipse, Perl, Python, JavaScript, JSON, MySQL, C, C++, Java, RCP/RAP, bash, Unix shell scripting, vi/vim and Emacs, device drivers, real-time and thread-safe software, file systems; operating system internals including Windows, macOS, BSD, and Linux; mobile applications; cloud technologies including AWS, Confidential, Horizon technologies, vRealize Automation and vRealize Orchestrator, vSphere, and Workstation/Fusion; Vlocity Developer Essentials cert.
• Project management tools including Microsoft Project and open-source tools; WBS and Gantt charts
• Expert with Microsoft Office (Word, PowerPoint, Excel, Visio) and SharePoint; Markdown, HTML, and XML
• Apple authoring tools Pages, Keynote, Numbers; text tools Notepad and Notepad++; standard style guides
• Adobe photography and graphics tools including Photoshop, Lightroom, Premier, Illustrator
• Authoring and instructional design tools: TCS, Acrobat Pro, Captivate, FrameMaker, Confluence, MadCap Flare
• Configuration management (CMDB), IT service management (ITSM); Agile/scrum methodology, Jira
• Financial sector experience from family business in commercial banking; Salesforce.com Admin Beginner
• Freelance voice-over artist for narration, al, and commercial presentations; voice characterizations

PROFESSIONAL EXPERIENCE:

Confidential, Barre, VT

Project Manager, Instructor, Technical Writer, and Software Designer

Responsibilities:

• Used vRealize Automation to create and configure virtual machines, and used vRealize Orchestrator workflows
• Provisioned and tested VMs in lab environment containing hundreds of VMs, and documented the procedures
• Technical writing and documentation for software developers; CompuGain and ClearPath contracts (W2)
• Developed user-centered instruction assets for computer-based music software and virtual instruments
• Project Manager for large scale apartment complex proposal; graphic design for building contractor

Confidential, Palo Alto, CA

Senior Manager, Professional Services Technical Publications

Responsibilities:

• Served as technical editor, then as manager of 5-person technical documentation team, rewriting and performing developmental edits on many hundreds of mission-critical documents for implementing Confidential products in the field; production editing in an environment of tight deadlines and shifting priorities
• Documented vRealize Automation, vRealize Orchestrator, and the entire suite of Confidential products
• Cross-functional program management aligning requirements with stakeholders (legal, marketing)
• Raised quality of documents produced by the team; leveraged software development background to refine content’s relevance and accelerate delivery, directly benefiting stakeholders; drove consistency of documents
• Developed departmental style guide and branding guidelines
• Trained existing team and new hires; developed materials for external users; adult learning theory
• Architected and implemented purpose-built management tools and spreadsheets to track projects
• Developed better tracking tools, motivated team, and improved document turnaround from 2 weeks to
• 4 days; increased team workload capacity by a factor of 3 with level staff
• Reviewed and categorized contracts and statements of work used for delivery of services

Confidential, Mountain View, CA

Director

Responsibilities:

• Designed documentation strategy for mobile application framework in software start-up environment
• Software architect for mobile app to support documentation, testing, and application developer enablement
• Developed mobile applications using JavaScript and Titanium, for iPhone/iPad iOS and Android
• Deployed developer technical documentation repository to AWS

Confidential, Oakland, CA

IT Architect and Administrator

Responsibilities:

• IT architecture/system administration for local and remote clients; Microsoft Windows Server and Exchange
• Virtualization with Confidential and Hyper-V; production use in-house and in clients’ server environments
• Cybersecurity architect for client networks
• Web development (Linux/Apache, IIS, JavaScript); business development seminars for new clients

Confidential, Santa Clara, CA

Performance Engineering; Manager, GUI Software Development

Responsibilities:

• Web-based system management and GUI design for IT appliance using Java, GWT, Ajax, and JavaScript; met delivery commitments; with product marketing, determined product specs within resource constraints
• Architect for Web-based system administration application to replace a broken core application; made substantial changes in the company’s software development process
• Augmented existing team with 6 senior members by changing hiring procedures; senior team helped to greatly decrease bug count using success metrics that I developed; total of 17 direct reports
• Architect of use case analysis for software testing, increasing usability of GUI; designed usability test suite
• Customer presentations, voice-over for Web-based ; performance testing of deduplication backup server, using Linux, Samba, CIFS, and Windows Server; developed automated testing tools
• System administration for Confidential products: new system installation, upgrades, ongoing maintenance

Confidential, Guerneville, CA

Consultant

Responsibilities:

• Architected and implemented software/hardware process control system; software development using LAMP toolset including Java, Swing, and text-to-speech UI, Eclipse, Apache, Tomcat, MySQL, JavaScript, PHP and XML, and custom hardware using reed relay board and matrixed switches driving AC powered devices
• Java application development for dynamic HTML generation in support of database driven SOA Web app

Confidential, Los Altos, CA

Director of Software Development & IT Director

Responsibilities:

• Developed platform specs and product strategy for innovative data storage compliance and management appliance
• Designed and built custom lab PC architecture for optimized performance on a limited budget

Confidential, Hopkinton, MA

IT Director

Responsibilities:

• IT architect and operations management for early-stage biotech startup founded by Dr. F. Roy Carlson
• Designed and rolled out information management infrastructure; responsibility for all technology and telecom assets for staff of 13 people in three locations (Windows XP, Small Business Server, Linux, VPN)

Confidential, Milpitas, CA

Sr. Director, Software Development

Responsibilities:

• Software architect for next-generation hardware/software NAS product; worked closely with hardware team
• Managed team of 25 software development engineers, supporting management UI, core OS, configuration management and internationalization (I18N and L10N)
• Managed software deployment on custom hardware manufactured off-shore, including remote troubleshooting hardware and software failures during installation

Confidential, Milpitas, CA

Manager/Acting Director, Software

Responsibilities:

• Managed teams developing prototypes of network-attached storage (NAS) devices
• Advocate and promoter for Java and other advanced technology at industry conferences
• Analyst for technology and company acquisitions, including contract negotiations

Confidential, Mountain View, CA

Consultant

Responsibilities:

• Managed OEM and client relationships, and software development for enterprise backup products
• Developed and presented technical for backup and HSM tertiary storage products

Confidential, Cupertino, CA

External Faculty, Developer

Responsibilities:

• Designed, developed, and presented an advanced leader-led computer technology curriculum in centers, and at client sites, throughout the United States
• Developed many large-scale tutorials focusing on software development in C, C++, scripting languages, GUI design, usability engineering, and networking technologies, for both technical and non-technical audiences
• Developed extensive computer-based materials for Mac object-oriented application frameworks
• Evaluated instructional design and auditions; designed teacher for new faculty recruits

Confidential, Guerneville, CA

Consultant

Responsibilities:

• Principal in startup venture; developed curriculum for successful series of leader-led seminars for programmers, delivered through Apple and on-site for Fortune 500 clients
• Designed and implemented marketing plan, developed brand marketing collateral, wrote ad copy
• Human factors and user interface design; featured speaker at industry conferences
• Designed and deployed early multi-platform networks based on Windows NT Server, with print server, Internet proxy server, and router, serving Windows, Unix, and Mac clients

Confidential, Berkeley, CA

VP Engineering & Co-Founder

Responsibilities:

• Founded Macintosh software development consultancy at dawn of Apple’s Macintosh platform. Full responsibility for many commercial software projects with consulting responsibility for others. Bootstrapped company from 2 to 16 engineers and staff
• Developed and advocated design patterns for reliable implementation of dynamic memory management in Macintosh applications; developed source code analysis scripts for early detection of potential bugs
• Developed new business area of technical . Designed marketing plan, developed client base, wrote curriculum and presented seminars nationwide. Repurposed curriculum for “Source Code Tutorial” book.
• Complex event planning for seminar presentations with course materials, hotel accommodations, attendees