PROFESSIONAL SUMMARY:

• Over 9 years of IT experience that includes 6 years of experience with Sales force.com Administration/Development including analysis, modeling, design, coding, testing, Maintenance of CRM systems on Windows Platform and 1 year experience as a Jr. Business Analyst
• Knowledge of Salesforce.com and its Development Life Cycle
• Experience in Salesforce.Com technologies like Apex, Visual Force and Webservices API
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications
• Extensive experience in creating Workflows, Approval processes, Validation rules, sharing rules
• Experience in using data tools: Apex Data Loader, Import Wizard
• Working knowledge on Reports, Dashboards, and Analytic Snapshots
• Experience in Salesforce.Com Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts
• Experience in writing SOQL queries
• Customized standard objects like Accounts, Opportunities, Contacts
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.
• Enjoy working with instructions and completing assign work precisely, and on time
• Show good communication and troubleshooting skills

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

CONFIDENTAIL

Sales Force Developer

Responsibilities:

• Worked with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com SFDC .
• Worked as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com SFDC .
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com, Force.com Sites, Apex, Visual Force Pages, Components Controllers , Pages, Data Loader, HTML, Java Script, CSS, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica On demand.

SalesforceAdmin/Developer

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created various Batch jobs and time based workflows to update the data regularly.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API and WebSphere Cast iron.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
• Provided user support and bug fixing activities as per the SLA.
• Actively involved in most critical phase of the project, in the development and support areas.
• Instrumental in performance tuning of programs during the post Deployment and Deployment period.
• Co-ordinated and worked with offshore team and other client teams to resolve production issues
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment:: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

CONFIDENTAILJan

Salesforce Consultant

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com SFDC and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Integrated Apex with External services by making callouts that used REST and WSDL.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation on Case Object to track and solve customer's issues.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports to dump the data on regular basis for the sales performance and lead generation statistics.
• Extracted the Salesforce CRM information using cast iron to provide integration with the legacy System.
• Participated in the training sessions provided by the Salesforce team.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values CSV files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Component Controllers , Salesforce.com Data Loader, Web Services, WSDL, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

CONFIDENTAIL

Salesforce Consultant

Responsibilities:

• Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality requested by the Stakeholders.
• Worked closely with Salesforce programming team to drive successful implementations of new projects, adoption data quality and best practices of use.
• Created separate views for different users for the tabs like accounts, opportunities etc.
• Created different folders to store the reports of different groups and categories.
• Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, Visualforce Pages to suit to the needs of the application.
• Used Apex Explorer and Apex Data Loader to Manage and Query the data.
• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality.
• Created Email templates, approval processes, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Assist in the configuration and maintenance of Sandbox environments to facilitate success development and QA testing of new on-demand features and functionality.
• Deployed the code from Sandbox to Production and was part of release activities and UAT.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Component Controllers , Web Services DataLoader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

CONFIDENTAIL

Sales force Developer

Responsibilities:

• Performed the roles of Salesforce.com Analyst and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.
• Performed data migration from ACT CRM to Sales Force CRM for users spanning all over the world.
• Integrated Microsoft Outlook with Sales force CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Budget .com site which directs leads to Sales force CRM.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Component Controllers , Workflow Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

CONFIDENTAIL

Java Developer

Responsibilities:

• Involved in development, analysis and design of assigned work using Servlets, JSP, Html, Java Script, and Java Beans.
• Developed JAVA classes as per designed docs.
• Developed Core Java classes and methods for handling data from database.
• Used connection pooling for better performance.
• Developed Ant builds script and ant task classes to clean, compile, copy, run, doc, deploy, jar, war and ear files, and develop web service.
• Performed client side validations using JavaScript.
• Used JDBC Statements to call the stored procedures and Prepared Statements to perform dynamic SQL operations. DAO classes are accessed in EJBs to connect to Database.
• Involved in Unit Test case preparation and Testing.
• Involved in System Test case preparation and execution, UAT support and Bug fixing.
• Deployed the application on Tomcat server.
• Impart knowledge to other team members.

Environment: Java, J2SE, JMS, JSP, Servlets, JDBC, HTML, JavaScript, Eclipse, Apache Tomcat, MySQL, UNIX.

CONFIDENTAIL

Java Developer

• Developed and supported 24 x 7 Banking Open System applications.
• Liaised with clients and other vendors of clients for problem solving.
• Hands on role in developing solutions for end clients.
• Development and support including both server side and client side components.
• Recommended strategies and design solutions for technically complex projects or production problems.
• Worked as a member of a close-knit development and support team.
• Ensured that client development methodologies and standards were followed and had a commitment to quality.
• Used JSP to develop and maintain dynamic web pages.
• Preparation of Management Reports for production issues.
• Used JSF to develop web pages.

CONFIDENAIL