PROFESSIONAL SUMMARY:

• An industrious and motivated Techno Functional Consultant, with over 8 years of experience;
• Over 4 years of experience in Salesforce.com Administration and Development Environment.
• Over 4 years of experience in HTML, Java, JSP, JSF Servlets and other E - commerce related programming.
• Analytical problem solver, able to anticipate issues and create processes and systems that streamline operations, resolve functional and technical concerns to improve efficiency.
• Manage requirement gathering, system analysis and finalization of technical / functional specifications.
• Implement SFA functionality (Sales/Service and Custom solution).
• Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Experience in developing iPad application Veeva which supports Sales cloud for life sciences.
• Detailed knowledge and experience in SFDC CRM business processes for automation and experience on Agile/Scrum methodologies.
• Experience in design of Dashboards, Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Design of various custom objects, custom fields, role based page layouts, custom tabs.
• Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments, and Email notifications per application requirements.
• Extensive experience in creating custom reports and analytic snapshots based on user and organizational requirement.
• Experience on transitioning fromSalesforceClassic toLightning.
• Involved in developing salesforce Lightning Apps, Components, Controllers, and Events.
• Involved on creating Lightning Pages Inside Lightning Community Builder.
• Understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
• Hands on experience working with HTML, XML, CSS, jQuery, JavaScript and AJAX.
• Integration of SFDC with external Web Service API’s, using Cast Iron, Informatica Cloud.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica.
• Experience in Migrating Metadata from Sandbox to Production environment using Migration tools like ANT, Eclipse IDE, and Change Sets.
• Experience in writing test Apex classes to confirm at least 75% code coverage before deploying the code to production.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Understanding of campaigns, opportunity, territory and lead management, person account and contacts.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch, and Schedule Apex Programs
• Familiarity with partner relationship management, and customer portal, debug logs, documents tab, forecasting.
• Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex, Visualforce, Controllers, Triggers, SOQL, SOSL, Web Services, sales and Service Cloud, Workflow & Approvals, Lightning, CPQ, Reports and Dashboards, Data Loader, Veeva Custom Objects, Analytic Snapshots, Case Management Automation.

Web Technologies: HTML, XML, CSS, JavaScript, jQuery, JSP, Bootstrap, WSDL.

Database: Oracle, SQL Database.

IDE: Eclipse, Visual Studio.

Platform: Windows, MAC, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Oakland, CA

Sr. Salesforce Consultant/Developer/Analyst

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, and triggers. Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Implemented Chatter, Chatter desktop developed public and private groups.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Worked on salesforce community cloud like how to engage with employees, customers, partners.
• Implemented sales and Operative executive monitor sales performance from the community.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Gathering requirements from Users to create stories and add implementation details for the stories.
• Modified existing profiles, roles, Object permissions and field permissions.
• Created new Record Types, page layouts, Validation rules for several objects.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users.
• Knowledge in Writing Triggers and workflows, Customizing Error Pages for sites.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead, and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.

Environment: Salesforce force.com platform, Apex, Visual force, Data Loader, objects, Workflows, MySQL.Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, ANT Migration tool.

Confidential, Titusville, NJ.

Sr. Salesforce Developer/Admin/Analyst

Responsibilities:

• Worked on custom Objects, Custom applications, Custom Tabs, Standard Objects, Security, Data Loader, Data Migration, Workflows and Approvals, Formula Fields, Validation rules, Html Email Templates, Salesforce for outlook, Entitlements, Articles, Auto Response rules, Assignment Rules, Email to case, Web to lead, Web to case, case comments, most Complex Reports and Dashboards, Field Level Security, Edition Limitations, Feature Activations, Roles, Profiles, OWD’s and Sharing rules, Folders, List views, Queues, Public Groups.
• Worked on VEEVA out of the box objects, Public Groups, Products catalog, CLM, iRep CRM application, VEEVA settings, VMOC’s, Messages, Vmobile Home page components.
• Handling Triggers, Classes, Pages, Custom Settings, Debugging code.
• AppExchange Products like Roll up summary, Dream Factory Snap Shot, Hub Spot, Vertical Response, Unsubscribed email opt out, Data Loader, Photo Up loader, Birthday Emailer.
• Knowledge in understanding Triggers, Classes, Pages, Custom Settings, Debugging code, Developer console.
• Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Extensive experience Creating Email Templates, Email Services, and Page Layouts.
• Developed Visualforce pages, Apex classes, triggers, batch jobs to support the implementation.
• Used JavaScript, jQuery for client side programming.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Lightning experience work with Salesforce1 mobile.
• Experience in Implementing automation using workflows and Lightening Process builder
• Used Jitterbit for handling large and complex data migrations from SQL and Oracle databases to Force.com.
• Worked on Client's CPQ Project, Salesforce integration with CPQ application.
• Developed Visualforce/APEX custom and extended controllers and triggers to support proposal quotation enhancement.
• Worked on Force.com sites and customer portal to setup Single Sign on to integrate with Salesforce using SAML configuration settings in SFDC Developed and exposed three global REST API Web Services in Salesforce, which can be consumed by any supporting system Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Performed large and small-scale Data Migration using Migration Tool and Data Loader.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Hands on experience in APEX development using Eclipse IDE and their plugins.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse, and Change Set.
• Involved in scoping sessions for each project, providing estimates for the requests. Involved in analyzing and designing the requirements.
• Managed 15 sandboxes involved in Pre-and post-refresh activities.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Force.com IDE, Lightning, Visual force, Data Loader, Jitter bit, Reports, Security Controls, Data Management, Validation Rules, Email services, Informatica, HTML, CSS, JavaScript, jQuery, Web Services (REST and SOAP) and VEEVA.

Confidential, St. Petersburg, FL.

Salesforce Developer/Admin/Analyst

Responsibilities:

• Involved in various stages of the system from requirement gathering to analysis, documenting the gap between the requirement and the system.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Proactively created Apex Triggers and Apex classes and developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages by defining lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Installed and deployed Organization View, a Force.com AppExchange tool that allows users to create visual org charts and update them in Salesforce CRM using drag-and-drop functionality.
• Involving in creating user roles and Hierarchy. Creating automatic case capture from partner website using Web to case.
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Analyzed Business and Product owner requirements to identification and evaluation of business requirements pertaining to all functions of the CRM/CPQ (Configure, Price and Quote).
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
• Worked on Account Relationships and created Wizard on case standard object & workflow approvals.
• Extensively involved in data migration from three legacy systems to Salesforce.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases Tab.
• Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities, and forecasts. It is used for data configuration.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, triggers, Controllers, Visualforce, SOSL, SOQL, Data Loader, Data Migration, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Dash boards, Reports, Emails, Templates, Work Flows, Boomi, Apttus CPQ Eclipse and Windows.

Confidential, CA.

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases, and Solutions.
• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
• Provided the to the internal business users to use the application and develop their own custom report.

Environment: Salesforce.com platform, Apex classes, Visualforce (Pages, Component & Controllers), Workflow Approvals, Reports, Custom Objects, Web Services, Custom Tabs, Email Services, Eclipse.

Confidential

Java/J2EE Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlets that dispatched requests to appropriate classes.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP.
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.

Environment: Java 1.4, Servlets, JSP, HTML, PL/SQL, Java Script, Apache Tomcat, Eclipse, MySQL.