SUMMARY:

• IT (Information Technology) professional with a 17+ years of versatile experience in OSS/BSS, Business Intelligence & DWH, Software Development, COTS applications customization.
• Expert in End - to-End Solution Architect, Consulting & Solution Delivery of OSS & BSS in SA & SF area.
• Subject Matter Expert for Presales-Business Engagement team to support brilliant deals for OSS/BSS.
• Expert in Solution design, compliance statement, Statement of work, Service Cost and own overall solution proposal.
• Specialized in Architecting OSS/BSS & Business Intelligence Solutions. Have considerable experience in Data modelling, Database Design.
• Lead projects for OSS/BSS, Migration, Telecom BI that involves analysis of source data, data mappings between source and target systems, Master Data, data, Quality of Data, data cleansing, migration strategy building.
• Have in-depth experience of various full stack implementations in the area of Telecom- OSS/BSS, Business Intelligence, Fulfilment, Assurance, Network Performance Reporting, Telecom Operations, Telecom Business Process.
• Leadership strengths include ability to effectively organize teams, customer engagement; capability to cut across functional & technical boundaries to achieve project goals.
• Experience in Program Management, entailing designing system using COTS products like Clarity (OSS), Siebel (CRM), Online Business Portal and SingleView (Billing).
• Considerable working experience in SDLC and development technologies/tools i.e. MS Visual Studio, Java, Oracle, Conceptual Data Modelling, logical data modelling, physical implementation.

TECHNICAL SKILLS:

Technology and Tools: Oracle, Forms, Reports Business Intelligence Clarity 9 Visual Basic 6 Business Objects Confidential Order Care (Concept wave)C, Shell Scripting SQL Server Confidential Catalog Management SQL/ PL SQL ETL SQM/ EEM SOA

PROFESSIONAL EXPERIENCE:

Confidential

SR. SOLUTION ARCHITECT

Responsibilities:

• Currently working with MS Presales & Consulting team as SME for MS deals.
• Worked as an SME for Presales-Business Engagement team for OSS/BSS.
• Prepare Solution design, compliance statement, Statement of work, Service Cost, and own overall solution proposal.
• Represent Confidential as Technical expert in customer meeting, presents solution to customer, lead PoC, and handle technical queries.
• Have driven various ‘Proof of Concept’ for OSS.

Confidential

Service delivery lead

Responsibilities:

• Responsible to interact with Business groups, identify their potential requirement, prioritization of requirements, preparing roadmap for product.
• Part of Product Development Leadership team. Review and approve back-end design, data design and data storage strategy.
• Responsible to ensure on time and with-in budget delivery.

Confidential

Operations head

Responsibilities:

• Managed Operations consist team of 80 resources belongs to 7 application platforms.
• Managed Service delivery and IT operations for BSS Application Stack comprising of CRM, Intec (Mediation, Provisioning, Interconnect), IN, Infrastructure, MIS/ BI, Customer Service Desk & SAP.
• Bringing the best practices of Operational Excellence, Optimized the productivity of resources, Strategized to make green P&L, ensuring SLA s.

Confidential

Program Manager - OBRM Implementation

Responsibilities:

• Interfacing with Confidential CIO. Making him aware of program milestone, s, risks, implementation schedule.
• Ensure timely and with-in budget delivery, Risk Management, conducting weekly reviews with customer and TechM Management, resource optimization etc.
• Managed team size of 30 resources.

Confidential

Sr. Solution Designer - Business Intelligence

Responsibilities:

• Being Technical Lead for BI Solution for Confidential, responsible for E2E BI Solution & implementation.
• Interfacing with different stakeholders for gathering the requirement analysis, documentation, design and development.
• Interfacing with source systems owners includes i.e. Siebel (CRM), Single eView (Billing), Sun JCaps (middleware), Fault Management, Order fulfilment, Unica (Campaign Management) and other legacy systems.
• Responsible for implementation of entire Business Intelligence eco-systems that includes Reporting Platform (Business Objects) to monitor company overall performance across all OSS/ BSS system like Service Fulfilment, Assurance (Fault Manager), Product management, Channel Management etc.
• Implemented dashboards for BPM & OSS.

Confidential

OSS Domain Head

Responsibilities:

• Implemented Clarity OSS functionalities for Wire line, Wireless and NLD/ILD services viz leased lines, MPLS VPN networks, Internet services and Voice services.
• Integration of GIS with Inventory management system using TIBCO ESB, being Process Lead for Service Assurance using CLARITY, responsible for End-to-End design and development of New user requirements and change requests, Coordinating & tracking the development with the team, Workflow deployment for Node Creation for different equipment like WIMAX, IPADSL, CISCO C35/C34, DLC, TRANSPORT (NORTEL), Workflow Design for various Equipment provisioning, Auto Provisioning of Network Element in Network, Data Modelling, GIS Updates, Development of Circuit Designer for flow through provisioning of Network Nodes that involves multi-vendor Transport Equipment, Bulk Transport Provisioning.
• Managed team to develop and support OSS solutions i.e. Network Build Process, Inventory Management using Configuration Manager which includes - Equipment Modelling, Physical and logical network configuration, bearer and circuit management and Customer premises equipment management
• Implemented Business Objects Enterprise 6.0 system (on IBM x445 series) that provides non-technical business users with access to information stored in data warehouses, data marts and packaged business applications in Reliance.
• Involved in project estimation, resource, design and development of different modules with-in OSS.
• Up-gradation of SAP BO from 6.0, 6.5 and BOXI R2.
• Successfully implemented Information management i.e. Business Intelligence for OSS, Network Creation Process, Trouble management, Bids n Proposal management system, Network expansion dashboard.
• Lead a development team to build and maintain approximate 800 report for O&M, Fault, Order Management, Network performance, Revenue assurance reports, Inventory utilization, Inventory synchronization which contributed in bring down MTTR, Inventory augmentation, better SLAs and operation excellence that lead to high level of customer satisfaction.

Confidential

Team Lead - IMEKO CRM

Responsibilities:

• Design & development Lead of different modules of CRM, SAP R/3 Interface, DB Designer, Import Export Designer using Visual C++, Visual Basic 6, Oracle 8i, Data modelling (Logical & Physical).
• Responsibility includes understanding Business Requirement, convert into functional Requirement, Design and development of solution.
• Built and n-tier architecture system that consist of database layer, and application and presentation layer.

Confidential

Developer - Course Management System

Responsibilities:

• Project has 3 modules i.e. Course Management system, Local configruration and Launchpad.
• Responsible for development of module ‘ Launchpad’ that provides s to the students who are enrolled with institute.
• Responsible for building workflows, implement these workflows and application development using Visual Studio 5 and MS Access.