SUMMARY:

• IT professional with 15+ years of extensive experience in Account, Project management, application development and support. Excellent ability to assess user needs, establish project specifications, provides solutions and accomplish implementations. Significant Delivery and Customer Management Experience Proven ability to effectively identify, analyze and solve technology issues. Seeking a vital role in contributing to the Organizational growth.
• Program Management | Account Management | Delivery Management | Software Process Excellence | Java | Microsoft Technologies | DevOps | ITSM | Agile | Scrum | CMMI
• An effective leader with exceptional communication skills and the ability to work in cross - cultural and multi-ethnic environments
• Performance driven professional with over 15 yrs of total experience in the areas of Program/Account Management, Delivery, Operations, IT consulting and Process Improvement
• Diverse Management experience including Client management, People Management, Leadership skills, Interpersonal business relationship, improving team performance
• Managed revenue of around $2.4 Million USD with 60+ team members
• More than 15 years of experience working in the IT services industry (Both in the USA and India)
• Excellent People Management skills working with multiple stakeholders and managing expectation
• Assisted with CMMI level 5 process implementation with Waterfall, Agile and Scrum methodologies
• Extensive experience in managing development and maintenance of Web-based and mobile projects
• Adaptable in managing diverse nature of development & testing projects in a Global Delivery Model, time and material, fixed bid and multi-vendor
• Spearheading large sized teams including Project Leads and Managers, Managing Budgets and P/L
• Sound understanding of Test Automation tools (Selenium), test automation frameworks and approaches
• Key skills in PMO, Process Definition, Implementation, Metrics and Audits/Assessments
• Assisted with the CMMi level 5 and ISO 27001
• Proficient working with Agile model and DevOps using Continuous Integration
• Handling of RFI/RFP responses, defining business solutions, effort estimations and Proposal defense
• Interfacing with customers on project progress, issues and delivery related issues
• Exposure to Account / Relationship management

TECHNICAL SKILLS:

Technologies: Managed development & testing projects in Mobile, Web and Client/Server technologies Managed projects involving Open Source technologies (Ruby on Rails, WordPress, Moodle, Liferay, etc.)

PROFESSIONAL EXPERIENCE:

Confidential

Account/Program Manager

Responsibilities:

• Managed revenue of around $2.4 Million USD with 60+ team members
• Managed a portfolio with a series of projects and programs end to end. Managed the entire life cycle of the projects.
• Responsible for on-time Delivery, Quality, Customer Satisfaction and Business growth
• Responsible for planning, executing, P/L and evaluating projects according to timelines and budget while balancing quality control and customer satisfaction through the life-cycle of the project
• Ensuring projects are delivered as per customer requirements and expectations
• Review the project performance (schedule, cost and quality) Metrics on a periodic basis
• Prepare detailed statements of work, work breakdown structures and gain approval from stakeholders
• Able to understand the customer business and grow the account through proactive initiatives and ideas

Environment: VS 2012, MFC, Ruby on Rails, Bootstrap, WordPress, SalesForce, Jira, TFS, GitHub, TeamCity, Octopus, etc.

Confidential

Project Manager

Responsibilities:

• Successful in delivering KMG property portal
• Involved in the development of Android App for HomesNow
• Provide support and maintenance for these portals
• Client interfacing and offshore resource management
• Key contributor for SEI-CMMi V1.3

Environment: Android 2.6, JAVA, JSP, JDBC, Active MQ, Spring, Hibernate and MySQL

Confidential

Project Manager

Responsibilities:

• Provide support and maintenance for these portals
• Client interfacing and offshore resource management
• Key contributor for SEI-CMMi V1.3
• Participation in organization level activities like Team, Team motivation, quality reviews and SMRs

Environment: MS Visual Studio 2005, SQL Server 2005 and MOSS 2007

Confidential

Project Manager

Environment: ASP.NET, C#, JAVA-Scripts, Liferay, Java scripts, JAVA, J2EE, MySQL

Responsibilities:

• Entire Project and Quality Management applying CMMI processes.
• Web site development with support & maintenance.
• Client interfacing and progress reporting.
• Offshore resource management.
• Participation in organization level activities like team building, team motivation and quality reviews.

Bridgeline Software

Project Manager

Responsibilities:

• Successfully led a web development team and delivered MFW and NCFP projects using iAPPS CMS tool.
• Oversee the development and tracking of integrated project plan, estimate & maintains project communications.
• Facilitating support to tackle any issues reported by the customer or users from other geographies.
• Ensure a positive collaborative work environment for the team members. Mentor and coach team members.
• Responsible for maintaining ongoing client satisfaction. Manage peer level client relationships.
• Planning and conducting to customers and users from other geographies (US).

Confidential, Cincinnati OH

Project Lead / I. S. Specialist

Responsibilities:

• Responsible for analysis, design, programming, implementation and support of IMPACT System (VB6 / Sql Server 2000), IDAT (ASP / SQL Server 2000), StateImp (JAVA / Netbeans 3.6) and ADAS Fin (vb.net / Sql Server 2000).
• Responsible for the installation, configuration, upgrades, maintenance, backup/recovery and security for Microsoft SQL Server 2000. Design, develop and maintain complex DTS packages.

Confidential, Cincinnati OH

Technology Analyst

Responsibilities:

• Determined the business requirements and defined the scope of the project
• Project planning, project execution strategy and activity sequencing
• Involved with the design, programming, testing and implementation of the application.
• Presentation, resource and optimization.

Confidential, Cincinnati, OH

Project Manager

Responsibilities:

• Successfully implemented MS-Office 2000 for the entire company that consisted of about 1200 PC’s.
• Working along with the Liaison’s from the different departments to execute MS-Office rollout.
• Prepare a Project plan to convert all the Lotus files to MS-Office files for all the departments and estimate the cost for this conversion.

Confidential, Call-Center, Cincinnati, OH

Responsibilities:

• Primary responsibilities include Systems Administration (Windows NT 4.0 Workstation) for the Call Center.
• Primary point of contact for the Call Center to co-ordinate all the IT related activities.
• Assisted with the development, implementation and support of Customer Credit Check program for East call centers.
• Involved in the conversion of Macro’s in Attachmate Extra Personal Client to VB 6 code.
• Involved in the installation and support of TCOMS written in Visual Basic 6.0 with SQL-Server 7.0 and Oracle 8i as the database.
• Supporting key operational application systems (TCS, Comverse, Mircom, etc…)

Confidential, Cincinnati, OH

Responsibilities:

• Assisted with developing, enhancing, reporting and maintaining of an Employee Survey Tool called ThreeSixty. ThreeSixty interfaces with VB 5.0, Sybase SQL Anywhere 5.5, Microsoft Exchange Server 4.0 and Crystal Reports 6.0. Responsible for creating all online reports for the system.
• Assisted as a Backline Support Specialist, which involved helping customers to install and run this software

Confidential, Milford, OH

Responsibilities:

• Assisted with the analysis, design, programming and testing of this system.
• Involved with the migration of a DOS (Pascal & Clipper) based system to a Windows (Delphi 3.0 & SQL Anywhere 5.0) based system.
• Responsible for designing the front end and coding for the ‘Resident Trust’ module.
• Involved with the Database Design team for designing and modifying ‘Resident Trust’ related tables. Responsible for creating Stored Procedures and Triggers for this Module.

Confidential, Dayton, OH

Responsibilities:

• Business Systems Division - Responsibilities included the design, development and implementation of several enhancements/fixes for the ReSource Software as well as the migration from VB 4.0-16 bit to VB 5.0-32 bit technology.

Confidential, Dallas, TX

Responsibilities:

• Assigned as a consultant to Confidential as a software developer developing, enhancing, and maintaining batch processing software using VB 3.0, VB 4.0, SQL Server 6.5, MS Access, and Crystal Reports 5.0. The systems process large flat files of telephone customer long distance call records. Multiple edits and translations are performed on the records. SQL server is used to store records until they are sorted, accounted for, and packaged in large ASCII files that are then sent through FTP to various organizations.

Programmer/Analyst

Confidential, Atlanta, GA

Responsibilities:

• Assisted with the analysis, design, programming, and testing of a Visual Basic 3.0/MS-Access based Outage Tracking System. The purpose of this project was to maintain the outage information for all the systems supported by the AT&T production services department. The project also involved reports generation and graphs using MS-Graph.

Confidential, Atlanta, GA

Responsibilities:

• Switch Capacity Management Tools: Customer application screens (VB3.0 and VB Assist), reports (Crystal Reports), graphical tools (Pinnacle’s Graph) and spreadsheets provided the required front end capabilities in a client-server environment, using Visual Basic 3.0 and Microsoft Visual C++. Oracle servers running on a HP-UNIX platform do back-end processing.

Confidential, Louisville, KY

Responsibilities:

• Assisted with the analysis, design, programming, and testing of a visual basic 3.0/Sybase based commission-processing system. The purpose of this project was to maintain agent’s information and their clients locate those clients who satisfy certain criteria, and display them using commission screen. Sybase was used as the backend and Crystal Reports was used to generate reports.

Confidential, Beaumont, TX

Graduate Research Assistant

Responsibilities:

• Assisted with the analysis, design, programming, and testing of an Enable based Accreditation Tracking System. This system was used to track existing accredited and non-accredited mammographic facilities in the State of Texas.
• Designed and successfully implemented on-line and batch software to maintain this system in Enable.