SUMMARY:

• Over 30 yrs. tech/project management, leading projects, PM’s, & consultants.
• Results - driven, effective leader, and self-starter.
• Extensive experience developing, applying, and customizing PM practices.
• Certified PMI Project Management Professional (PMP) since 1994.

PROFESSIONAL EXPERIENCE:

ENGAGEMENT / SERVICE DELIVERY MANAGER

Confidential, Denver, CO

Responsibilities:

• Lead professional services consultants in implementation of cybersecurity tools, specializing in identity access management (IAM) & privileged access management (PAM) practices.
• Directly supervise 6 consultants, and coordinate & oversee implementation activities for another 10 US- and India-based consultants, covering 35-50 in-progress client projects.
• Actively engage in implementations to create schedules, guide teams for success, & head off potential problems. Serve as first-level escalation for client, vendor, or staff-related issues.
• Work with sales staff in development of client proposals and sales estimating tools.
• Assist project managers in planning tasks & assignments, and anticipating staffing needs.
• Install products from Confidential, Confidential, Confidential, Confidential, & Confidential (formerly Aveksa).
• Projects employ clients’ agile & waterfall methodologies and change management processes.
• Introduced techniques which resulted in raising team billable utilization by 50%.

PROJECT CONSULTANT

Confidential, Cambridge, MA

Responsibilities:

• Implemented Cloud-hosted IP telecom projects world-wide for Major Clients portfolio.
• For assigned projects, directed planning & provisioning efforts for telephone lines, toll-free services, high bandwidth internet circuits, desk phones, and PC-based softphones.
• Installed a new customer’s implementation in less than half the typical timeframe.

PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Managed two multi-million dollar projects to expand and enhance customer relationship management (CRM) platform, using Microsoft Dynamics, for wholesale banking operations.
• Assumed control of the projects in three days upon departure of predecessor, although standard minimum ramp-up for this PMO was three months. Successfully implemented two releases within first three months.
• Developed project budgets, and maintained actual expenditures within 5% of forecasts.
• Utilized Confidential Wholesale PMO project tools & methods, including Confidential Agile, CREST, PMUWS, Planview, STAMP, and PMQA.

PRACTICE LEAD & TECH SOLUTIONS SR PROJECT MGR

Confidential, Hopkinton, MA

Responsibilities:

• Managed customer-premise implementations of access governance software platform.
• Supervised and mentored other project managers in the Professional Services practice.
• Forecasted and tracked billings and key milestones for all customer projects.
• Lauded for getting a customer from kickoff to production in one of the shortest durations in company history. Led to customer being named as 2012 Customer of the Year.
• Developed comprehensive set of customized project management tools & templates.

PROGRAM MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Managed implementations of electronic fax capability (RightFax) for integration of call center operations. All projects delivered ahead of schedule and under budget.
• Quickly dived in to acquire PM responsibility and subject matter expertise during rapid transition, as three key team members had left in the month prior to my arrival.
• Developed project schedules, functional designs, test plans & cases, and materials.

SR. IT PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Managed critical upgrades of pension recordkeeping software suite.
• Implemented 6 urgent upgrades on schedule, within budget, with no critical defects.
• Drove significant improvements in deployment of desktop apps, raising success rates 20%.
• Guided successful disaster-recovery exercise of 33 high-priority applications.

PROJECT MANAGER, Enterprise PMO

Confidential, Matthews, NC

Responsibilities:

• Transferred in-house hosted telecom expense system to an Application Service Provider.
• Implemented secure file transfer methods and infrastructure, and modified external financial system interfaces and job schedulers to support the above ASP solution.
• Developed materials for internal project management course.

PROJECT CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Managed several system enhancement projects, in support of enterprise-wide program to convert proprietary legacy mainframe financial services applications to an open solution.
• Doubled the segmented processing capacity of the core application, for faster throughput.
• Fast-tracked the above segmentation project, cutting total expected timeline in half.

PROJECT MANAGER

Confidential, Van Buren, AR

Responsibilities:

• Replanned conversion of a subscription management system for a legal publisher.

PROJECT CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Short-term contract to develop basic PM policies and introduce best practices for IT PM’s.

SR. PROJECT MANAGER

Confidential, Rochester, NY

Responsibilities:

• Led implementation of corporate-wide overhaul of systems and policies to address critical shortfalls in security, which paved the way for bringing company out of bankruptcy.
• Authored project portfolio optimization and prioritization processes.

SR. PROGRAM MANAGER

Confidential, Rochester, NY

Responsibilities:

• Directed all efforts for Electronic Invoice Presentment & Payment system, which converted legacy print stream and EDI feeds into XML for Web user interface. Took control on short notice when incumbent PM went out on disability leave, and all key technical support personnel were lost over the course of two weeks due to staffing cuts.

PROJECT MANAGEMENT CONSULTANT

Confidential, Rochester, NY

Responsibilities:

• Established PMO. Supervised 4 project managers and controllers, and provided coaching and guidance for 20 additional PM’s implementing wide range of IT infrastructure projects.
• Developed initiation & control processes, resulting in 50% reductions in project cycle times.
• Developed preliminary scheduling models which predicted actual delivery dates within 15%.